Berlin City Auto Group

Go to a different ford dealer for repair Highly recommend going ANYWHERE ELSE but to Berlin City Ford. If you go in for a warranty call it seems to be a massive inconvenience for them they h Highly recommend going ANYWHERE ELSE but to Berlin City Ford. If you go in for a warranty call it seems to be a massive inconvenience for them they have no problem trying to talk down to you and make is sound like your going to be paying regardless of the warranty. I have had the truck for 8 days. The second day I loaded my motorcycle and some gear totaling 500-700LB in the bed "2016 f150", and drove about 500 miles this way. The hole time having the cab, steering wheel shake at 75-85mph. driving state to state with racing gear and the bike in the bed is why i purchased the truck so the cab shaking is a big deal. After that i drove 1500 miles in 3 days with no load and no shake so this is steering me away from tire balance and the tires are new. In addition I'v also had the keys locked in the ignition for some unknown reason. Talking with mechanic he seem to be knowledgeable, respectful and professional. However the people in the "front" of service are the exact opposite. Went in Monday to set something up. at this time they couldn't tell me if they had a vehicle for me while the truck was in the shop, so it was scheduled for Wednesday and they would call me Tuesday to let me know. They did call Tuesday then put me on hold for good 10min then asked me what i wanted i told them and put me on hold again. sure enough this just ended up in a loop of holding and asking me what i want and hold again. After work went in Tuesday, still couldn't tell me if a vehicle was going to be available but it went down hill from there. The girl behind the counter didn't seem to know anything about what she was suppose to be doing and tried to make every issue with the vehicle sound like my fault and problem. " if we feel you truck is rough or any dirt underneath it they will be charging me $115/hr. also if we feel this inst a warranty you will be paying for the loaner vehicle." The issue of my fully warranty covered Ford vehicle didn't seem to matter to this ford, one way or another, they made it sounds like I'd walking out with a large bill. While her 5yr daughter was typing in the information into the computer she asked me how they're supposed to test the problem with cab shake because of the 500-700lb, how is this my problem? Then she turn and ask the tech if F150 can even handle 500lb in the bed trying to make it my problem again. The ladies behind the counter work on complete incompetence of the vehicle they're suppose to support and after asking people whats wrong with the ford dealer here there was only on conciseness that for the past few generations the operation at Berlin City for is a joke and no one would recommend going there. Its so bad that people i asked know the people by name and can point blank tell you just how incompetent the desk service employees are and the normal unwillingness to get the Ford produce issues resolved. All said and done i canceled and will be going elsewhere. Im unable to trust anything they say and/or if they will scam me and try to stick me with a large bill for no reason. If you go to Berlin City Ford i would suggest watching close and verify everything before and after. More

Great customer service! I purchased a 2018 Honda Civic EXL & was particular about the style, color and features. Dave worked so hard at finding the car I wanted & was always I purchased a 2018 Honda Civic EXL & was particular about the style, color and features. Dave worked so hard at finding the car I wanted & was always communicating with me & updating me in every way possible. I never once had to go to the dealership which was even more convenient. I was able to do everything over the phone and through email. I couldn’t have asked for a better outcome especially during a stressful time. I will be returning to Berlin City for my next vehicle & I will recommend them to everyone. They work hard at saving you money and making sure your financially capable of affording the vehicle your interested in. Thank you Dave & everyone at Berlin City! I can’t wait to drive my brand new Honda Civic tomorrow when it gets delivered to my house. More

Best experience I had in a long time.David Clifford is great I have been looking for a car for quite some time. I have been at several dealership, Chevy, Fords, Subaru, Toyota, and this dealership was the best! I have been looking for a car for quite some time. I have been at several dealership, Chevy, Fords, Subaru, Toyota, and this dealership was the best! I Would recommend this place and David Clifford. More

Super Great! I was looking for a good deal on an F-150 and Berlin City made that happen! I am loving the new F-150 that I've been wanting to get for quite some tim I was looking for a good deal on an F-150 and Berlin City made that happen! I am loving the new F-150 that I've been wanting to get for quite some time! Thanks to Dave Clifford for helping me through the process! He was great to work with! More

Super! I bought a jeep wrangler sport and I love it! This was my first time buying a brand new vehicle, and I will be a returning customer for my next vehic I bought a jeep wrangler sport and I love it! This was my first time buying a brand new vehicle, and I will be a returning customer for my next vehicle. I was treated with courtesy and they had the exact vehicle I was looking for. Tom Doyon took great care of me and I couldn't be happier. More

So happy! We shopped around with three different dealers to purchase our new Toyota Sienna. Our experience with Berlin City was unique in that it was efficient We shopped around with three different dealers to purchase our new Toyota Sienna. Our experience with Berlin City was unique in that it was efficient and professional in addition to being the best value. We had the van delivered to Vermont and never set foot in the dealership! So easy! Tom was very responsive and lined everything up hassle free. More

Excellent! Bought a Toyota RAV4, best price around and excellent service from Tom. Got just what I needed in a timely manor. No catches, no hassle, no complaints Bought a Toyota RAV4, best price around and excellent service from Tom. Got just what I needed in a timely manor. No catches, no hassle, no complaints. More

Good until I learned we were only getting one ignition key In the last few months we have purchased two fj cruisers. After Our second purchase we learned thatwe were getting only one key and basically told to In the last few months we have purchased two fj cruisers. After Our second purchase we learned thatwe were getting only one key and basically told to deal with it. Dealership would rather lose future business than take care of the customer. Our sales rep tried to take care of it but with no succesd More

Rav4 Hybrid Love my new Toyota Rav4 Hybrid. Very smart looking and a great ride with many safety features. Got just what I wanted and Tom was so easy to work wit Love my new Toyota Rav4 Hybrid. Very smart looking and a great ride with many safety features. Got just what I wanted and Tom was so easy to work with to get the vehicle exchange completed. Linda Gray More

Great experience buying from Tom Doyon! I drove from Maine to simply test drive a 2015 Ford Escape. The car was amazing, everything I wanted in a car and the service I received from Tom Doyo I drove from Maine to simply test drive a 2015 Ford Escape. The car was amazing, everything I wanted in a car and the service I received from Tom Doyon and Justin Stacy was exceptional. They were very helpful, were ready to explain anything I needed clarification on and didn't oversell the car. I would absolutely recommend Berlin City Auto Group to any of my friends and family. More