Berlin City Honda of Portland
South Portland, ME
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Berlin City did not live up to their philosophy of keeping it simple. We spent four hours working to a deal. Their orignal "Best Offer" was insulting at best. We did purchase the vehicle. However, I s keeping it simple. We spent four hours working to a deal. Their orignal "Best Offer" was insulting at best. We did purchase the vehicle. However, I still do not believe it was the best deal they could have given us. The salesman Robert was great. I also appreciate the time that the General Manager, Adil, took with us. However, the deal offered through the Sales Manager or Assistant General Manager Chris was horrible and we almosted walked away as a result. More
I have bought several vehicles in the past from various family dealerships and have always been totally pleased with my experiences. Never again will I buy from a big auto mall. Their motto is "over the to family dealerships and have always been totally pleased with my experiences. Never again will I buy from a big auto mall. Their motto is "over the top care by down to earth people." That is such a total farse as I received no customer care whatsoever. The minute they have their money in hand they want nothing more to do with the customer and will not even return your phone calls. I have never had a such a frustrating experience in my life. I received nothing but the run around from the finance dept to the general manager himself. I was lied to repeatedly, and found the staff that I dealt with to be totally arrogant, unorganized and unprofessional. They are not willing to admit and accept their mistakes and instead get angry and huffy when customers are not satisfied. If you are smart you will never ever buy from Berlin City Auto dealerships. More
I had been debating on whether or not to trade my '97 Blazer in for weeks and Melissa was not only available, but informative and went out of her way to help me make a decision right for me. I traded, ha Blazer in for weeks and Melissa was not only available, but informative and went out of her way to help me make a decision right for me. I traded, having missed Cash for Clunkers, and they worked with me, going above and beyond. Unfortunately, my first choice ended up not being the best and Melissa immediately got working on another option for me. The entire team made it happen and I am MORE than pleased with the results! Melissa got things done and I left feeling taken care of in more ways than just walking away with a new car! Trustworthy, excellent customer service and a pure delight to work with, Melissa Hatch gets 5 out of 5 stars! More
I went into the dealership knowing that with my credit the way it is I would probably be denied but thought I will take a chance and maybe it would work out. I told them at the beginning that I was aware the way it is I would probably be denied but thought I will take a chance and maybe it would work out. I told them at the beginning that I was aware of my credit. I sat down to go through the process with Joe. As we sat to begin Joe's cell phone rang and he answered it, never once excusing himself! While he continued to ask for my information he stayed more engaged in his personal life then work life. I didn't understand him when he had asked for my phone number and thought at first he asked whomever on the phone "do you r'memba", then he looked at me and said very loudly and in a mean tone, "I asked you your phone number". While he was still on the phone he was repeating my number and the other person could hear him. (I had information written down on a small post it) At this point I said I think that this should continue another time since I was intruding on his phonecall. He said to me loud and mean enough so that all 3 customers and a 4th just walking in heard him, along with the other salesmen in the room, "you're not getting a car so get out of here", and next thing I saw on his screen was a credit report. I made a call and was advised to call a friend who is a para-legal to ask about legal guidance. They told me they were 98% sure that Joe breached confidentiality. I came home and sent an email to Berlin City saying I would like to speak with someone who oversee's Joe. David called me first thing in the morning and said he would talk to Joe and let him know this is not acceptable behavior. David also said to me that the cell phone was one the company gives the sales team. I don't know of any company giving employees an Iphone, with the ringtone "bad to the bone". I am not at all upset I didn't get a vehicle, I knew the possibility was there when I went in. I am very upset that I was more then respectful of Joe and he treated me like dirt. I think that being able to express the horrible experience on here is more then enough at this point to show the dealership how poorly their employee acted on their behalf. On a better note, I did call another dealership's GM and asked about my experience at Berlin and who I could contact to tell this story. They gave me this website and even better, they took all my information and I will be driving a gas saving vehicle thanks to a caring dealership!! More
I wanted to buy a new car that was fuel efficiant and safe. I tried both the Fit and the Insight by Honda, and njoyed the Fit for its roomy interior and look. Joe was very patiant with me and my boyfrien safe. I tried both the Fit and the Insight by Honda, and njoyed the Fit for its roomy interior and look. Joe was very patiant with me and my boyfriend (this was my very first brand-new car). There was no pressure from him, and he answered any questions truthfully and had a knowledge of both cars. I am still enjoying my new Fit very much!!! More
We had a great experience with Berlin City in So. Portland, ME. All very nice people, the salesman and finance guy were great to work with. We travelled an hour to go here even though there is a Hond Portland, ME. All very nice people, the salesman and finance guy were great to work with. We travelled an hour to go here even though there is a Honda dealer 15 minutes away because we are not fond of Lee and how we were treated by them for the last six years. We would highly reccommend Berlin City to anyone looking for a car. More
When I heard about the CARS program I decided that I could possibly afford a new car. I began my search by researching vehicles online. I picked out 3 different cars that would fit my needs and then s could possibly afford a new car. I began my search by researching vehicles online. I picked out 3 different cars that would fit my needs and then started to check online for dealers in my area that had these cars. Berlin City very quickly replied to my email. Although the cost of the Fit was a little more than I had originally wanted to pay, Jerel's response to my email stating how much I hoped to pay was quick, informative, and pleasant. After a little more research, I decided to purchase my new car from Jerel and Berlin City. A very positive experience overall. Everyone we saw at Berlin City was very friendly even though it was the first day the CARS money was released and they were extremely busy. I am sorry to say that I am unable to remember the name of the finance man we worked with, for he was excellent at his job as well. More
Melissa Hatch went the extra mile to ensure I got the car I wanted at a reasonable price. She was friendly, efficient and made my first-time buying experience one I would recommend to others. Also, as a woma I wanted at a reasonable price. She was friendly, efficient and made my first-time buying experience one I would recommend to others. Also, as a woman, I appreciated a women salesperson since there are so few in the business. She took care of me and I would go back again in a second! More
I went to Berlin City hoping to test drive a few cars and figure out a good fit for myself. I am a woman, and just assume that a car salesman will try and "push" me around and not take me seriously. The co figure out a good fit for myself. I am a woman, and just assume that a car salesman will try and "push" me around and not take me seriously. The complete opposite happened at Berlin City. I sat down with Mike and instantly felt comfortable with him. He was very funny, yet realistic. He made the whole procedure very enjoyable. I actually spent a whole day there and ended up walking away with the perfect car for me. The management team (Guy from Arizona) was also very wonderful, again...not pushy and very understanding that I had a budget that I needed to stay within. Damien in finance was friendly and somehow made the process of signing your name 100 times enjoyable as well. The entire staff at Berlin City did a wonderful job and made buying a car a very easy and enjoyable process. So thank you so much! More
Great customer service. Each of the sales staff we encountered were excellent and made sure customer service, regardless of whose customer is was, was taken care of. Steve was thorough in his explan encountered were excellent and made sure customer service, regardless of whose customer is was, was taken care of. Steve was thorough in his explanations of the detailed quote sheet as well as the car before we drove it away. More