Berlin City Honda of Portland

Everyone was very pleasant and accommodating! The process was fast and relatively easy, Steven was very helpful. The process was fast and relatively easy, Steven was very helpful. More

Great experience ! !! Top drawer employees, facility and customer care!!!! Great follow up and attention to every detail! Keep up the good work!!! !! Top drawer employees, facility and customer care!!!! Great follow up and attention to every detail! Keep up the good work!!! More

I was agree with Toyota Portland was a good deal thank you for all that you for all that More

I just bought a used car on 7/7/2020. The 2013 Nissan Rogue I bought from Berlin City Honda in South Portland from Jamie Doucette. I noticed the engine making a sizzling noise during hotter days. On July Rogue I bought from Berlin City Honda in South Portland from Jamie Doucette. I noticed the engine making a sizzling noise during hotter days. On July 23rd I took the car down the street from my home and onto the HIGHWAY where the ENGINE SEIZED out and the car wouldn't drive and JILTED both I and my sister who was in the passenger seat next to me forward. We almost broke down in the middle of the highway which was terrifying. Berlin City picked the car up July 24th. The following Monday morning I got a call from a man in the service department with Burlin City Nissan. HE THEN PROCESSED TO ASK ME WHY MY CAR WAS THERE after all I just went though and already explained to them. I thought he was going to tell me why my car was there! It was very strange. He then proceeded to tell me my car was FINE!I It definitely was not fine and told him AGAIN what occurred. He then said he hadn't driven it in higher speeds yet and that's why he didn't know. This is INCREDIBLY unprofessional and the dealership was risking my SAFETY AGAIN! I had not heard any status updates from Burlin City after this for what seems to be a while. After about a week and a half and called for Bryan Conley on 8/4/20 around 2 p.m. and left a voicemail. A Chae Hrom called me from the service department that same day and left me a voicemail on what was going on with my car. I did not see this voicemail until the next morning when my uncle and I went to Berlin City Nissan (the service department) at 7:30 a.m. to get a clear understanding of what is exactly going on with the car. This is when I was informed that my car that I had BARELY PUTTING 500 miles on had a BLOWN HEAD GASKET, the ENGINE OVERHEATED, not sure what else may have been damaged (they are being very unclear about that) and will need some extensive labor work. The estimated pickup day they gave me was Tuesday 8/11/20. I wanted a refund on this car because a blown head gasket can cause lost of other's issues with the engine. I went into the dealership that to ask for this refund and Jamie Doucette said that they cannot because if they do this for me, and bend their policies then they have to do this for everyone. I was broken and beat down. I told him that I am going to look into the lemon law and he encouraged me knowing very well that the lemon law only applied to cars that are only 2 years old at the most. I was at complete loss. I had also signed for a protection plan for the engine, which I felt OBLIGATED to continued paying for since I have issues with the car. Another thing I want to mention they made me wait 5 hours to sign the paperwork. I was literally the last person in there and it was past the closing time. I was starving and eager to get out of there. UPDATE: (December 2021) I have refinance the car with my dealership and canceled the protection plan on 10/14/21 that was through the dealership. I went in stern ready to cancel the protection plan and was talked out of it by the finance manager Ben Roberts it's Burlin City Nissan. This happened twice. Finally after going in a THIRD time he did not question me brought out the paperwork for me to cancel. He said that the bank that I initially went through Ally would refund me within 6-8 weeks. I STILL have not been REFUNDED MY MONEY. I have called starting calling the bank on 11/26/21 to see if there was an update on the warranty cancellation. They advised me they have NOT received ANYTHING from the DEALERSHIP and THAT IS WHERE THE REFUND COMES FROM. I called the dealership and left a voicemail to please give me a call back so I can get a status update on where the refund was for the cancellation of the warranty/protection plan on 11/28/21, 11/30/21, 12/2/21, and finally 12/6/21. I never got a call back from Thomas Davin. I FINALLY got a call back from Ben Roberts on 12/9/21 saying that I should save seeing the refund within a week and to call the bank. I called the bank on 12/14/21 and they STILL HAVE NOT RECEIVED ANY REFUND ISSUED FROM THE DEALERSHIP FOR THE PROTECTION PLAN. More

I took my CRV in for an inspection. He told me that that there was damage to the subframe and motor mount and that I needed repairs totaling around $3,000 to pass inspection. In addition, he told me I need there was damage to the subframe and motor mount and that I needed repairs totaling around $3,000 to pass inspection. In addition, he told me I needed another $1,000 of work including brake pads and rotors. I was very surprised since I had been in only a month before and the multi point inspection showed no issues. I took the vehicle to a mechanic I trust for a second opinion. He put it on a lift and examined the vehicle. He did not find any subframe issues or brake issues, or any of the issues cited on the multi inspection report. He recommended that I file a complaint with the Maine state police. I talked with the service manager. He refused to back down and also let me know he is good friends with Maine state head of inspection and that by reporting the incident I would just get the other mechanic in trouble. I bought the car from them 6 years ago and have been going to them for service. Needless to say, I won’t be back there for service or my next vehicle. More

I have been doing business with Berlin City Honda for 35 years, Today was the last time! It took over 2 hours to service my 2018 Honda Pilot. When I arrived I noted to them that when i Started out today one years, Today was the last time! It took over 2 hours to service my 2018 Honda Pilot. When I arrived I noted to them that when i Started out today one tire was low and needed to be checked. When they returned my car to me they informed me that there was a small nail in one tire and did I want one new tire. I have an AWD car and you are not supposed to change out one tire. Which I explained. Why they didn't know this I don't know. They refused me a sticker for a small nail in one tire. On the way home I stopped and got my sticker elsewhere More

Worse service I've ever had. Overcharged for what was done plus some of the work requested wasn't done. Tried to call the service people, all voicemail. Tried the general manager, the sales manager and a done plus some of the work requested wasn't done. Tried to call the service people, all voicemail. Tried the general manager, the sales manager and anyone else I could think of or that I could get a number of - NO ANSWER! More