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Berlin City Honda of Portland
South Portland, ME
1,356 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 16, 2021
I have been doing business with Berlin City Honda for 35 years, Today was the last time! It took over 2 hours to service my 2018 Honda Pilot. When I arrived I noted to them that when i Started out today one years, Today was the last time! It took over 2 hours to service my 2018 Honda Pilot. When I arrived I noted to them that when i Started out today one tire was low and needed to be checked. When they returned my car to me they informed me that there was a small nail in one tire and did I want one new tire. I have an AWD car and you are not supposed to change out one tire. Which I explained. Why they didn't know this I don't know. They refused me a sticker for a small nail in one tire. On the way home I stopped and got my sticker elsewhere More
by bollidon
Employees Worked With
Mike Hoyle
Helpful September 05, 2021
I recently visited Berlin City Honda in South Portland. The sales and finance staff were incredible during the entire process. Extremely professional! Loved the experience. The sales and finance staff were incredible during the entire process. Extremely professional! Loved the experience. More
by mmercer1938
Employees Worked With
Ben in Finance, Tommy Birkbeck
August 13, 2021
Worse service I've ever had. Overcharged for what was done plus some of the work requested wasn't done. Tried to call the service people, all voicemail. Tried the general manager, the sales manager and a done plus some of the work requested wasn't done. Tried to call the service people, all voicemail. Tried the general manager, the sales manager and anyone else I could think of or that I could get a number of - NO ANSWER! More
by Johnny
Employees Worked With
Eric Surawski NO STARS!
July 22, 2021
Our Honda HRV was brought in on a tow truck to Berlin City Honda. The vehicle had just had recall work done at another dealership and was not running right ever since. Dillon, the service person we wor City Honda. The vehicle had just had recall work done at another dealership and was not running right ever since. Dillon, the service person we worked with, treated us so well you would have thought we bought the vehicle at Berlin City. He was always courteous and professional in all our communications and Berlin City corrected the issue with the recall and the car now runs fine. Thank You Berlin City and we will definitely be looking your way for the next vehicle! More
by hlulofs
Employees Worked With
Dillon
July 06, 2021
My husband and I bought two Civic Touring Sedans recently and we alway buy from Berlin City and we always contact “ our car guy” Scott Croteau. He is respectful, knowledgeable, honest and thorough. My onl and we alway buy from Berlin City and we always contact “ our car guy” Scott Croteau. He is respectful, knowledgeable, honest and thorough. My only concern is with the buying process. I wish it could take less time once you have chosen what you want to buy so there isn’t as much waiting involved. Over all a great dealership!! More
by Car girl
Employees Worked With
Scott Croteau
July 05, 2021
So far, so good. Joe was an excellent sales person. He was quick to respond to questions. He was straight forward with the information. Picking her up tonight and excited to have a new car; haven’t had was quick to respond to questions. He was straight forward with the information. Picking her up tonight and excited to have a new car; haven’t had one in years. Thank you Joe for making this purchase and easy and pressure free one! More
by diannes69hugger
Employees Worked With
Joe Thibodeau
April 03, 2021
I have been leasing a vehicle since 6/2018. Beginning in December, 2020, I went bqck and forth about leasing a new vehicle. I met, from Decembefr, 2020, to April 3,2021, with David Sledzieski (I frequently December, 2020, I went bqck and forth about leasing a new vehicle. I met, from Decembefr, 2020, to April 3,2021, with David Sledzieski (I frequently "murdered" his last name during those meetings). He presented very helpful information, and I never felt pressured to lease/buy a vehicle. I finally decided, with David's information, to buy the vehicle I was currebntly leasing. I never experienced pressure to buy. I had many questions, and they were all answered. While signing the paperwork for the purchase, I worked with Chris Clickner, Finance Director. He also answered questions and was very helpful. During my lease, I had service at the dealership, and the service was prompt and very good. More
by jwilliamhume
Employees Worked With
Dave Sledzieski
January 22, 2021
I had an issue today with my Honda Pilot which was solved immediately and beyond my satisfaction. This was a truly EXCELLENT customer service experience. immediately and beyond my satisfaction. This was a truly EXCELLENT customer service experience. More
by John L.
Employees Worked With
Eric Surawski
October 07, 2020
I called to make an appointment for my routine maintenance (oil change/tire rotation) and spoke to Michelle (if I remember correctly). I was very specific that I had a “Car Care Maintenance Plan” maintenance (oil change/tire rotation) and spoke to Michelle (if I remember correctly). I was very specific that I had a “Car Care Maintenance Plan” which is sold as an upgrade on new Honda vehicles. I have had service at several Honda dealerships with no question asked, but Berlin City refused to accept my plan. It clearly states on the booklet itself that it is good at any Honda dealership and at many other facilities-such as Midas. There is a toll free number for verification. All this fell on deaf ears, for Eric told me they would not accept my plan. Thank God that Prime Honda in Saco was able to assist me, for I had driven an hour and a half to get down here....my suggestion is to go to a dealer who has better customer service goals. After having Honda vehicles for decades, I was polite but kind of at a loss over their indifference. Certainly a new experience for me at a Honda dealership.... More
by Quicksand
Employees Worked With
Eric
September 30, 2020
Dillion is so attentive and knowledgeable- true pleasure to have as my dedicated service person. I have been a service customer for over 15yrs. Recently purchased tires and when I ran over something that pu to have as my dedicated service person. I have been a service customer for over 15yrs. Recently purchased tires and when I ran over something that punctured one- it was not repairable- I learned the benefit of being a customer- the replacement tire was covered and cost nothing more for a brand new one. More
by Debora
Employees Worked With
Dillon
