Berlin City Honda of Portland

Always a good experience. This is the 4th Honda Civic that I have leased through Berlin City. I always feel that I get a fair price and excellent service. I've been treated ver This is the 4th Honda Civic that I have leased through Berlin City. I always feel that I get a fair price and excellent service. I've been treated very well and I'm very happy with my vehicle. More

Bend over backwards to make you're dream come true! They would bend over backwards to help you meet your goal. Very accommodating, understanding. David was an absolute pleasure to work with. Thanks Berl They would bend over backwards to help you meet your goal. Very accommodating, understanding. David was an absolute pleasure to work with. Thanks Berlin City! More

Mission Accomplished It is our belief that the electrical issues of the past have been solved. While it took multiple visits, it has been determined that an independent wi It is our belief that the electrical issues of the past have been solved. While it took multiple visits, it has been determined that an independent windshield installer improperly installed the windshield causing moisture to collect on the electrical control module. This produced erratic electrical functions to the headlight, wiper and door lock systems. During the last visit, a team of technicians and service advisors gathered to understand the symptom, and ask the relevant questions. Service Advisor Mike Hoyle and technician Rick met the challenge and solved the mystery. Thanks. More

60K Major Service My service experience was excellent as usual. Some small problems were encountered with my TPMS system light that required me to revisit the service My service experience was excellent as usual. Some small problems were encountered with my TPMS system light that required me to revisit the service department twice. The condition remains unresolved but I am not concerned. I will resolve this the next time I buy tires but I am not inclined to pay for the resolution of this problem at this time. I also experienced a loud noise in the cabin fan blower after the cabin air filter was replaced. I revisited the service department again and they found that there were the remains of a mouse nest in the fan which was vacuumed out at no charge which I appreciated also. Ryan York was my service advisor and he was very concerned with my satisfaction. Great guy. More

Timely and professional This appointment was for a routine State of Maine Safety Inspection. I was in and out in about 45 min. The service person was courteous and thorough. This appointment was for a routine State of Maine Safety Inspection. I was in and out in about 45 min. The service person was courteous and thorough. I have two Hondas that I have serviced exclusively at Berlin City because they know the vehicles inside-and-out, and keep detailed records of what has been done from one appointment to the next. More

Ryan York is the best service advisor ever Ryan York is the best service advisor I ever had at Berlin city Honda. The other advisers are very good but he is excellent. He is always very pleasa Ryan York is the best service advisor I ever had at Berlin city Honda. The other advisers are very good but he is excellent. He is always very pleasant. He remembers me specifically and ask about my daughter who also gets service here and has had great experiences from Ryan and your team. He holds the door for me. I am a disabled person. He even Lifted my walker out of the car. My car was out in an hour for an oil change and I was very pleased. He was very quick with typing up my service form. He also is Quick to smile. My car had a car wash which was nice to have as an additional service More

Great customer service! The entire service experience was great, including the shuttle to and from my office in Portland! The vehicle was ready when promised and the price wa The entire service experience was great, including the shuttle to and from my office in Portland! The vehicle was ready when promised and the price was what I had been quoted. More

Good overall service and explanation of needed services . Good follow up to explain other needed services. Courteous, friendly, empathetic, good knowledge of the car's condition and possible timely servic . Good follow up to explain other needed services. Courteous, friendly, empathetic, good knowledge of the car's condition and possible timely services, given the year of the car. More

Easiest oil change!!! It is Always easy to make an appointment and I’m always satisfied with the service that I receive. Couldn’t do it without the shuttle service. It is Always easy to make an appointment and I’m always satisfied with the service that I receive. Couldn’t do it without the shuttle service. More

Amazing Love this place. I forgot to do my state inspection I walked in no appointment and not only did they say yes but I was in and out with in 20 mins T Love this place. I forgot to do my state inspection I walked in no appointment and not only did they say yes but I was in and out with in 20 mins Thank you I can’t wait to come back More