Berlin City Honda of Portland

Initially, My initial impression was unfavorable; I had a 12:45 PM appointment and there were two other individuals in front of me, neither of whom had appointme My initial impression was unfavorable; I had a 12:45 PM appointment and there were two other individuals in front of me, neither of whom had appointments; as a result, I had to wait 15 minutes for these customers to finish providing their information to the customer service representatives, before one of them could turn his attention to me...I understand this, but perhaps there should be an area for walk-ins and another for those with scheduled appointments; otherwise, what is the point of making and confirming an appointment? Once I got to the CSR (David Nguyen), everything I expected was provided. David apologized for the wait; took my information - and explained that it would be less than an hour for the work to be done (unless something unexpected was discovered). I left the dealership for lunch; 50 minutes later David called me to say that all the work had been completed and I could pick up the car. My expectations were met. Excellent job. More

friendly and efficient I was in for a factory recall and was impressed with how pleasant the whole experience was. Rare these days. I really appreciated Ryan's professionali I was in for a factory recall and was impressed with how pleasant the whole experience was. Rare these days. I really appreciated Ryan's professionalism. More

EASY Purchase of my second Honda HRV Under 24 hour turnaround from my initial call to taking delivery. Easy process by a great team of professionals. You have a loyal and happy customer Under 24 hour turnaround from my initial call to taking delivery. Easy process by a great team of professionals. You have a loyal and happy customer More

Best car buying experience David worked with me from every angle to make sure I was satisfied with my purchase. I've already recommended a few friends. And I was given great les David worked with me from every angle to make sure I was satisfied with my purchase. I've already recommended a few friends. And I was given great lessons, on driving a manual. More

Quick and professional Answered questions and included helpful suggestions for future maintenance. Leasing car from this dealership instead of Prime due to the service and f Answered questions and included helpful suggestions for future maintenance. Leasing car from this dealership instead of Prime due to the service and friendliness of staff. More

Excellent service Dave was wonderful in understanding my needs, and had answers for all my questions...which I had many! He was prompt and swiftly was able to get me in Dave was wonderful in understanding my needs, and had answers for all my questions...which I had many! He was prompt and swiftly was able to get me into my new car! More

Great experience with the Service department at Berlin City They took my car on time and delivered it back with the promised timeframe. The Service waiting area was clean and had a table for me to work at with They took my car on time and delivered it back with the promised timeframe. The Service waiting area was clean and had a table for me to work at with free Wi-fi. The Service rep was friendly and professional. All in all a very good experience. More

New Vehicle Accessories High praise for Tech: Ryan Spencer who added my new vehicle accessories. Thank you very much for a great job!! I wasn't sure how the side mouldings High praise for Tech: Ryan Spencer who added my new vehicle accessories. Thank you very much for a great job!! I wasn't sure how the side mouldings would look on my new CR-V Touring, but I'm glad I had this done to protect my doors. The door rain guards were also very sharp. Thanks again for a great job. More

Great experience I dealt with Dan Mercier. There was no pressure and he was quite informative and professional. After I made my decision to purchase the automobile he I dealt with Dan Mercier. There was no pressure and he was quite informative and professional. After I made my decision to purchase the automobile he continued to assist me throughout the entire process until I drove off the lot. I left thinking that when the time came for me to get my next car I would return to Berlin City Honda. Thanks. More

Excellent Service David was great to talk with & service was performed quickly and he didn't try to talk me into any additional work on the car. David was great to talk with & service was performed quickly and he didn't try to talk me into any additional work on the car. More