I have purchased a car from Keith before, and had a great experience. I had been thinking of upgrading to a newer model C-RV, and was happy to hear that he was available to work with me again. We had a great test drive - I liked the feel of the newer car. Keith broke down all of the improvements that had been made since the 2005 C-RV edition. These things always take a long time - I hadn't planned on driving off the lot in a new car this afternoon, but everyone moved with a sense of urgency to make things go as quickly and smoothly as possible. I was offered refreshments several times throughout the process, and felt comfortable with how things were going.
While my trade in value didn't match up with the letter that I received in the mail last week, it was fair based on Kelly Blue Book information that I had ahead of time. There's also not much room to negotiate on the new C-RV pricing, due to demand. That said, my assumptions going in involved a higher trade-in, lower purchase price (slightly), but a much higher interest rate. The 0.9% financing sealed the deal - I would have come up with the same monthly payment, but in a completely different way.
TraciAnn was great as well. She made it very easy to understand what each paperwork item was about, and moved things along very well. I had a sense that she pays great attention to detail, and takes accuracy very seriously. She is very easy to talk to.
I've been very happy with my Honda cars, and will continue to go to Berlin City Honda in the future.