Berlin City Kia of Vermont

Outstanding Service My service appointments always start on time and are completed in the time they stated. The staff is so friendly and the waiting room is comfy with n My service appointments always start on time and are completed in the time they stated. The staff is so friendly and the waiting room is comfy with nice snacks. More

Awful experience If I could give them a negative star I would! I understand my situation wasn’t ideal or easy! But that being said they didn’t listen to me, kept tryin If I could give them a negative star I would! I understand my situation wasn’t ideal or easy! But that being said they didn’t listen to me, kept trying to get me to buy vehicles I didn’t want, my sales agent was brand new and I don’t think he should have been on the floor yet! They continued to run credit apps after being told to stop! Our credit was ran 12 TIMES!!! Dropping my credit score significantly! Wasn’t communicated with very well. This place is awful! I love Kia but I HATE Berlin city! I will never recommend this dealership to anyone or ever consider using them in the future, I’ll drive 5,000 miles to a different dealership if I have too! More

Best service department ever! Ryan and Kenyon are my besties! I absolutely love you guys! Thank you for always being so good to me! My car has an extreme amount of miles on it and Ryan and Kenyon are my besties! I absolutely love you guys! Thank you for always being so good to me! My car has an extreme amount of miles on it and it surely wouldn't have lasted this long if it weren't for you all More

Traded in and bought a new car Great place. Miss mike Lowe though. He was my go to guy. Now nick is my replacent although mike could never be replaced. Didn't get a spare key. Will Great place. Miss mike Lowe though. He was my go to guy. Now nick is my replacent although mike could never be replaced. Didn't get a spare key. Will have to call them More

Routine maintenance The folks in the service center are always attentive, patient and willing to explain what's going on - and from a female standpoint, I appreciate that The folks in the service center are always attentive, patient and willing to explain what's going on - and from a female standpoint, I appreciate that. They don't pressure me into service, but rather explain what should be done at different miles and what can wait a little more. They're happy to use my coupons too! More

Appointment for Vermont State Inspection Arrived early for a scheduled appointment. I received attention right away. Kenyon took all of my information and told me that he would have my car Arrived early for a scheduled appointment. I received attention right away. Kenyon took all of my information and told me that he would have my car ready to go at around 5PM. Although he was busy, he kept his promise and I was on my way shortly after 5PM. More

Wonderful, personal service! I recently had to look into a new to me car and decided on a KIA based on some consumer reports I had researched. It was a wonderful decision, the fo I recently had to look into a new to me car and decided on a KIA based on some consumer reports I had researched. It was a wonderful decision, the folks at this dealership are top-notch wonderful souls who truly care about you leaving happy! So very thankful I decided to do my car shopping here and would HIGHLY recommend it to everyone. More

Attentive Very good service at the front line of the department. Like that they have pictures to show what is being done or if they find a problem. Very good service at the front line of the department. Like that they have pictures to show what is being done or if they find a problem. More

Great exerience, very helpful I had to cancel two apointments due to illness but Austin was not perturbed in any way and helped me get an appointment that I could keep. Imdid keep I had to cancel two apointments due to illness but Austin was not perturbed in any way and helped me get an appointment that I could keep. Imdid keep the appointment and even added a tadk but he was very helpful in getting the work done that I needed. More

Got the job done I found my experience to be overall a positive experience everyone was helpful and the finance Manger made the process easier the only thing negative I found my experience to be overall a positive experience everyone was helpful and the finance Manger made the process easier the only thing negative would be time it took with lots of lost time waiting. More