Berlin City Kia of Vermont

I waited 4 weeks for my appointment. On the date of my appt. August 11, they had to order parts, on the 15th those parts were in and KIA service told me 1 to 2 days and it would be read On the date of my appt. August 11, they had to order parts, on the 15th those parts were in and KIA service told me 1 to 2 days and it would be ready. I never heard back I called for 2 days and finally on the 3rd day I had to drive down to location to get answers regarding why the car wasn't completed. The GM would not speak with me and I had to speak with another. After explaining to him, the gentleman could not understand why my car wasn't repaired as wel, so he spoke to staff and said that I would not like what he found out. 1st they told him that it would be another week or 2 before they could get to it, and 2nd since I did not purchase the vehicle from that location that they take only those who bought from them first. Hence why I kept getting pushed back. No one I told this to could believe it, not even their counterpart Preston KIA in Montpelier VT. Unacceptable and unbelievable. They still have my car on there lot and parts on premises and still nothing has been done on it here it is Sept. 1, 2023. And I have left VM after VM for GM and the Service Manager and not one call back from anyone. What are they a bunch of kindergartners. They have my car of course they have to talk to me. So no resolution. More

Be careful of this dealership. We saw a used car on their lot online advertised at one price and then when we went in the salesman said it was several thousand more. We pointed out We saw a used car on their lot online advertised at one price and then when we went in the salesman said it was several thousand more. We pointed out the online price. He acted totally surprised. He went into a story about the General Manager 100 percent must have made a mistake and the mistake would be corrected by tomorrow but they would let us have it for the online price. Well the next day the price was the same. Still over market value. Sleazy. More

GO ELSEWHERE August 1, 2023 By Lisa from South Burlington, VT Awful service. My husband brought my car in to have my winter tires taken off and the summer tires put on. When the work was done, th Burlington, VT Awful service. My husband brought my car in to have my winter tires taken off and the summer tires put on. When the work was done, the tire sensor warning light was on; the staff told him to just drive the car 50 miles and it would go off. After 50 miles it did not go off, so I called Berlin city Kia 3 times and left messages and no one called me back. I called a 4th time and spoke with the service manager who assured me they would fix anything that they caused free of charge. I took my car in for them to fix the tire sensor and turn off the warning light and they called me later and were very condescending and basically said they were charging me $200 to fix it because they don’t believe they caused it. Interesting that I never had a problem with this until leaving their place after they serviced my car. I also emailed the general manager about how unhappy I was with their service and he never responded. A total scam. Their condescending attitude, unresponsiveness, unwillingness to own up to their errors and unethical business practices definitely do not align with their “worry free” mission statement. More

We had an appointment with Berlin City to have a "new" radio put in our Sorento on May 10th. Since we live nearly 2 hours from them, I decided to call them today, the 9th, to make sure we were good to go radio put in our Sorento on May 10th. Since we live nearly 2 hours from them, I decided to call them today, the 9th, to make sure we were good to go but lo and behold, the radio never got ordered. We received several e-mails since April 20th when we gave them the go to order and install the radio. We ended up calling Garvey KIA in New York and they gave us a price of $370 to install a refurbished radio because they said a new radio could run several thousand dollars. This tells us the price of $323 for a radio to be installed was not for a new radio like they made it sound but a used radio, which they were never going to tell us. People, please watch this dealership and have the quote explained so you really know what you are getting. In this case, Garvey KIA will be getting our business in the future, NOT Berlin City! More

My car unexpectedly needed a new engine (on a 2014 Kia Sorento)- just stopped shifting correctly one day. Had to tow it in to the dealership ($300 right there). Said they wouldn't be able to get a new eng Sorento)- just stopped shifting correctly one day. Had to tow it in to the dealership ($300 right there). Said they wouldn't be able to get a new engine in for awhile. I had to ASK if I would be provided a rental for this extended time. They informed me that they didn't have any rentals available. They reached out to a third party to get me a rental but I had to follow up and ask- communication was so poor. I finally get a rental A MONTH later. One day, my car is ready at 12pm. I am told that I will need to drop the rental off first. I ask if there is a shuttle service so that someone can pick me up and bring me to the dealership. They no longer have shuttle service. GREAT! Now I have to coordinate with my husband's shedule again. BUT Berlin will no longer pay for a rental past this day so if I can't figure out my schedule in the next 5 hours, I will have to pay for extended rentals! This will be my last experience with this dealership. I wish I had never bought a car from them. Their motto is "Take it easy"- like they are supposed to make your life a little easier when things go wrong with your car. This was the most stressful experience with no communication or understanding. More

Buying the car was fine but unfortunately if you have to deal with the service department you will have a battle. I would be disgusted as a general manager who over sees all departments if my service depar deal with the service department you will have a battle. I would be disgusted as a general manager who over sees all departments if my service department was run this way. I have battled with them since the day I bought my car when a light came on. Basically had the run around, didnt' hear from the for a week unless I called told car was done when i wasn't and basically called a liar for a light that came on even those i sent all things in photos for a lovely trail. Don't go here if you don't have to More

Always excellent service and professionalism. I’ve purchased three vehicles from them in the last 6 years and every experience has been a breeze. Dedrick is the best GM I’ve ever worked with (a I’ve purchased three vehicles from them in the last 6 years and every experience has been a breeze. Dedrick is the best GM I’ve ever worked with (and I visited a handful of other dealerships before this last purchase — strictly out of interest in a different brand of vehicle!). Knowledgeable, caring, professional and willing to work with you. I’ll never buy a car anywhere else! More

They were very friendly at first but when we wanted to test drive the Kia Niro, the only style car interested in, they said the check engine light came on and a week later they had still not resolved what test drive the Kia Niro, the only style car interested in, they said the check engine light came on and a week later they had still not resolved what the problem was and never contacted us again. Not sure how trustworthy they are. More

If your buying a car sure their fine but their techs to work on your car are inexperienced and will cost you more then its worth. They will break things while working on your car and tell you that you brok work on your car are inexperienced and will cost you more then its worth. They will break things while working on your car and tell you that you broke it when it was fine when it went in there.. More