Berlin City Kia of Vermont

Very quick and thorough service. There were issues with Customer Waiting Area. The TV was not working properly, until I went to report it and someone did come in to rectify the issue. Although they knew ahead of time that this was an ongoing issue everyday. There was no coffee available and when I asked about it, I was told that someone was taking care of it. No one ever took care of it in the 100 minutes I was there.

AC compressor was replaced in August 2017, failed to work when AC was activated in May, 2018. Advised by supplier there was no warranty. Pat Treanor was able to convince supplier to provide replacement at no cost and agreed to install replacement compressor at internal hourly rate. Jamie Provetto was very professional in handling the situation and referring it to Pat Treanor. Only complaint resulted from parts dept discovering they didn't have required size in inventory after they began to take everything apart. Required overnight delivery of correct o-ring size. Internal policy should require that all parts necessary be confirmed to be on hand the day before scheduled appointment.

we are taken right away, got all questions answered, they got us in and out fairly quickly. financing went pretty quickly also.please don't ask for 25 words

Only service done this time a Vermont State Inspection. Simple enough and done. Vehicle was washed before presenting back to me. Nice. Nothing further to add.

In and out and done within the time frame I needed. Thanks for all the help and glad to come back anytime for service again.

Tom Valle was very knowledgeable and was very helpful. I will recommend this dealership. The vehicle was ready for pickup right on time Tom went over the vehicle with us.

Ryan at the Service Department provides excellent customer service. That combined with a bundle special price for a maintenance package keeps us coming back and a satisfied customer. The waiting area is clean and comfortable. And to top it all off, they even provided a car wash perk.

I went there for a promotional offer and didn't go for it but I still got the car I wanted it's my first non American car.

They let me know why my check engine light was on and told me about a oil change promotion that was going on. thnak you.

Service was very good. Salesman did a very good job. The overall experience was handled professionally and everything was done with a expert management. I will go there again.