I am always treated with respect when I bring my Fiat 500T in for service. The service staff are very helpful and communicate effectively. The work performed is done quickly and professionally. I can trust that it's done right.
I have had my Kia Sportage serviced with Berlin City for the last 2 1/2 years. The best thing of all is that I have had to only schedule regular maintenance work-the vehicle has been essentially problem free! I have rarely waited more than a minute or two when arriving for an appointment at the service desk, with check-in a breeze. The length of service has been consistent with what I was told it would be, so that my decision to wait at the dealership for completion of service has never been regretted. Yesterday I was offered a trip to Pet Food Warehouse to complete an errand that otherwise would have added to my crazy day-now that's personal service ( clearly not something one should expect but the shuttle service wasn't busy)! When there have been occasions when the recommended maintenance work exceeded my budget, service representatives revised the work scheduled to be spread out a bit over time for me.
I can't say enough about the fabulous detailing job at Berlin City Kia of Vermont by Sean.
The car looks and smells brand new!!! I have had my car detailed before and this detailing from Sean was such an exceptional and professional job compared to my past experience from another vendor.
Thanks so much Sean!!!! I even had to give him a hug as my car was so beautiful!
Horrible, spam, over priced, rude, no client training on Kia, broken lighter, no 2nd key. Too much price haggle.
Got car 1/2 tank of gas. Floor mats tossed in the back and not place in. Burnt seat with cigarette and hid with paperwork.
inflated repair estimate, went to other provider and paid much less. Customer Service (behind desk) and friendliness was GREAT. Cost of the repairs for vehicle seemed ridiculously high and when I went to another provider, they quoted almost half as much.