Berlin City Kia of Vermont

Shady business.. Bad from A to Z. They say, we have our own system of determining the value of your car.. so screw NADA and KBB! One price online a different price on Bad from A to Z. They say, we have our own system of determining the value of your car.. so screw NADA and KBB! One price online a different price on site. $500 document fee.. wont budge to make a sale ... Give you quotes one day then refuse to honor them 2 days later. More

Very bad service In October 2016 my 2013 Soul started having intermittent engine skips or lack of spark to one or two cylinders. Initially I would turn the car off and In October 2016 my 2013 Soul started having intermittent engine skips or lack of spark to one or two cylinders. Initially I would turn the car off and then start it and problem solved. Eventually it was happening more and more. I brought the car in to get it checked out. Two bad ignition coils not covered under warranty because it had over 60000 miles. $604.00 parts and labor. Two weeks later same problem. This time bad injector $560.00 1/2 mile away from the dealership same problem. They keep my car for five days and finally tell me all fixed chafed wire shorting out was the problem. I say what about the other parts you made pay for oh those were bad also! Major scam artist do not bring your car there for service!!! More

Shady/ Unprofessional Business We had purchased numerous vehicles from Berlin City before, and the first time our vehicle had a problem immediately after purchasing it this automoti We had purchased numerous vehicles from Berlin City before, and the first time our vehicle had a problem immediately after purchasing it this automotive group devolved into the most unprofessional team I have ever dealt with. Never returning calls and blatantly ignoring us to save a few hundred dollars on a car instead of helping out a customer who had purchased many vehicles from them. Impossible to contact them and coincidentally when we pretended to be interested in a new car they immediately answered us. They then had the gall to try and replace our vehicle and unknowingly increase our payments by 50% a month. Total scam artists, STAY AWAY. More

Deceptive Service Department I went in to have an oil change and state inspection. The service department representative came to me with a list of things that he recommends and th I went in to have an oil change and state inspection. The service department representative came to me with a list of things that he recommends and that my car has failed the state inspection because my rear brakes and rotors needed to be changed. I made it clear to him to just change the oil and air filter ($39.95 for oil change and $47 for the engine filter). Fast forward to checking out, my grand total comes out to $390, I'm totally confused at this point, he claims that he told me that I would have to change my back brakes and rotors in order to pass, it's Nov, my inspection is due by the end of Dec, meaning I have time to shop around for better prices. I'm so incredibly pissed off, I made it clear that I only wanted the oil and engine air filter done, I wanted the opportunity to check with other auto repair shops, but he completely denied me that opportunity to shop around to make an informed decision on who and where I will get my brakes changed with. I won't come back to this service department. Completely deceptive, offer free state inspection and hook you into paying for repairs you probably don't need in order to pass inspection and not given the opportunity to get a second opinion. Unacceptable. More

Excellence experience at Berlin City Kia!! All customer service members were extremely helpful and pleasant to speak with. We are extremely happy with our 2016 Kia Soul and would recommend doin All customer service members were extremely helpful and pleasant to speak with. We are extremely happy with our 2016 Kia Soul and would recommend doing business with them to everyone! Very pleased. More

Too quick? It took a little while to connect by email with a salesperson to get answers to questions I had about a car on their website. I finally got an appoin It took a little while to connect by email with a salesperson to get answers to questions I had about a car on their website. I finally got an appointment to meet with salesperson but when I showed up he was busy with another customer. The manager was quick to help me out though. I was just stopping by to look at car and get any questions answered but in 90 minutes I had the keys to the car and was driving away. I forgot during the speedy sale to ask for a car fax but found one tucked between the seats of the car as I was driving home. It was never mentioned to me that the car was a rental for it's life (1 year). I should have returned the car right there but figured it looked and ran good so it couldn't have been abused too much. After the 4 day warranty ran out I also found things missing and the tires on the car didn't match. I will think twice about another purchase from this dealer, this was my third purchase from Berlin City but one was out of state and was the best experience by far More

Excellent experience--thank you! Excellent experience--Jim Adams worked exceptionally hard to identify the best car for our needs so efficiently and professionally! Beautiful showroo Excellent experience--Jim Adams worked exceptionally hard to identify the best car for our needs so efficiently and professionally! Beautiful showroom--and everything came together so nicely--very pleased too with our wonderful new Kia Sorento!! More

Doing the right thing While the buying process was fast and easy I have to say that I was disappointed that because of the almighty dollar the dealership decided that they While the buying process was fast and easy I have to say that I was disappointed that because of the almighty dollar the dealership decided that they could not invest anymore money into my new vehicle to replace the non-functioning support lifts on the rear door on my CRV. While they tell me that they want they vehicle to be like new and safe, they allow a vehicle to leave that is in fact unsafe. The door is very heavy and has already come down on my wife's head. Shame on you for not doing what was right and allowing the bottom dollar to sway you from that. More

Hard working! We had a tough situation and the sales team stepped up to the plate and hit it out for us! They didn't have to but they went above and all came togeth We had a tough situation and the sales team stepped up to the plate and hit it out for us! They didn't have to but they went above and all came together and solved our problem! Drove off in our 3rd vehicle from Berlin city! More

Very Positive Experience Arriving at Berlin City Kia was my last straw in attempting to purchase a different vehicle. Caleb was so wonderful in helping me facilitate my trade Arriving at Berlin City Kia was my last straw in attempting to purchase a different vehicle. Caleb was so wonderful in helping me facilitate my trade-in as well as finalize the financing on my car, there were even some minor mechanical things I wanted addressed and I'll be going up shortly to have those fixed. While we were there for longer than I anticipated due to them being busy, overall we had a very positive experience and I love my Kia Sorento. More