Berlin City Kia of Vermont

Above and beyond customer service I had gone to several dealerships and had been getting a complete run around. I decided to try Berlin city and they now have a customer for life. Staf I had gone to several dealerships and had been getting a complete run around. I decided to try Berlin city and they now have a customer for life. Staff was very friendly and helpful. More

Lie to you. Treat you like you don't know what your talking Worst experience I've ever had. I have never been lied to so much in my life. They will waste your time and treat you like crap, especially the servic Worst experience I've ever had. I have never been lied to so much in my life. They will waste your time and treat you like crap, especially the service center. More

Great place to trade a car!! The car salesman, Phil Bergeron was great to work with. He listened to what I wanted and worked with me. Very courteous, friendly, easy to work with, The car salesman, Phil Bergeron was great to work with. He listened to what I wanted and worked with me. Very courteous, friendly, easy to work with, polite. I would definitely recommend others to call Phil if they were going to trade. More

Great staff and great service! We have been faithful customers for the past four years and love the way we have been treated at Berlin City Williston. Tom Valle in sales, Art in We have been faithful customers for the past four years and love the way we have been treated at Berlin City Williston. Tom Valle in sales, Art in the finance department, and Kenyon, Austin and Ryan in the service department have been great to work with. The staff are professional and friendly and we have always been confident in the information they provide and comfortable in the way we are treated. We now own two Kia Souls and love them. Thank you Berlin City! More

Customer Service I will not give this dealership another chance. TWO strikes and you’re OUT! I gave Berlin City Kia a good review when I received the survey from Kia I will not give this dealership another chance. TWO strikes and you’re OUT! I gave Berlin City Kia a good review when I received the survey from Kia in my email. I wish I could take it back. My experience with you in 2010 was a good indication you were not as 'family' oriented as you claim to be. I walked out the door and purchased my next two new vehicles from other dealers, I should have done the same this time as well. No common sense, no customer loyalty, it's all business to them...each and every department. Let me tell you why... I traded in my 2 1/2 year old Kia Soul (bought in Montpelier of course) for a 2016 Kia Sorento last week. The night I purchased it, it was cold and raining and by the time I got to the point of cleaning everything out of the Soul, it was late. Since I hadn't stopped there with the intention of leaving with a new vehicle, I had a fair amount of 'stuff' to take out of the Soul. I made sure I had everything out of the glove box, the hatch, under the seats (spare shoes/boots being a woman on the go), the consoles....all the while standing in the cold rain. I didn't think to look UP at that time. After all, I had just spent the past few hours haggling over prices; I was cold and wet from the rain. To make a long story short....I left a very important item hanging from the rearview mirror. It wasn't worth anything per se, but it had a lot of sentimental value to me. It is something that can never, ever be replaced, given by someone not with me today. When leaving the dealership that night I pointedly said to the salesman who sold the vehicle, "If I have left anything in the vehicle, please put it aside for me and give me a call." When I called the dealership to retrieve this item today (the car still has not been sold), the gentleman in the service department informs me, after investigating, that the salesman as well as the person who cleaned my traded in vehicle, both conclude the item was, in fact, still in the vehicle. However, now it's nowhere around!? Seriously people. Why would you not return a customer’s items to them that are found in the vehicles they trade in? Or even more importantly....why would you employ potential thieves!? I am mortified that a supposed reputable institution would not return personal items. I am furthermore mortified that the salesman noted it was in the vehicle, and did nothing to retrieve it. Lesson learned. Never trust valuables in your vehicle (regardless of their monetary value), if you take it to Berlin City Kia for servicing...you may not see them again. And to top off, when I took my car in already for a warranty repair on the day they told me to drop it off, they had not even ordered the part yet. When the service department guy called to tell me, a mere female, that he could find absolutely nothing wrong with the part that was in question I had to practically draw him a road map over the phone so he would take another look at my vehicle. And yes, he did, in fact, discover that I was correct about the faulty part. Hopefully, the second time I return the brand new Sorento for repair someone will have ordered the part required so that I won't have to return it a THIRD time for the same issue. More

Awesome! We purchased our Acura from Berlin City in New Hampshire and live in VT. I have nothing but the highest praise for both locations. We have all of ou We purchased our Acura from Berlin City in New Hampshire and live in VT. I have nothing but the highest praise for both locations. We have all of our regular service performed here at Marshall Avenue in Williston. They have bent over backwards to ensure we are satisfied customers and we find that very refreshing. The have consistently gone the extra mile for us and we appreciate that greatly. We have dealt with Dedrick Casab (sales manager) and Austin Hemingway (service advisor) and both are awesome! More

I won't purchase a vehicle any where else! the most pleasant place to purchase a vehicle. Anthony was a great salesman to work with, and Art made the financing process quick and easy, yet effic the most pleasant place to purchase a vehicle. Anthony was a great salesman to work with, and Art made the financing process quick and easy, yet efficient. I was given a fair price on my trade in and love the vehicle I purchased. More

A dealership that's focus on open pricing & honest salesman Although the used inventory is more limited than some other Kia dealerships, I wouldn't pause for a moment to not recommend this dealership! During my Although the used inventory is more limited than some other Kia dealerships, I wouldn't pause for a moment to not recommend this dealership! During my most recent visit I worked with Steve Drill a young man with a very positive honest demeanor. Steve encouraged me to find the vehicle that fit my budget and my taste, versus just my budget. There was some encouragement from others at the dealership to settle on another car, but once I was clear on the two different vehicles I wanted they worked hard to accommodate. I'll admit that although I didn't end up purchasing my car here, because they didn't have the vehicle that best suited my needs at the time, they did try really hard to search every one of their other 14 dealerships for the right vehicle. I've only had 3-4 experiences with dealerships and salesmen, and worked in commission back in the day in retail, and I know it's a cut throat profession, but this dealership has convinced me that the traditional stereotypes about car sales people doesn't fit everyone in the business, especially when you're considering Berlin City Kia. I will be going to this dealership to service my Kia Forte5 and will be visiting them when I'm ready to trade again! More

I WILL RECOMMENDED BERLIN CITY WILLISTON VT.T Jim Adams is the best salesperson I have ever dealt with--(By the way I am a senior citizen).He was honest,courteous,patient and we did not feel like Jim Adams is the best salesperson I have ever dealt with--(By the way I am a senior citizen).He was honest,courteous,patient and we did not feel like we were being rushed. After dealing with Jim I contacted 2 of your competitors but came back to Berlin City Williston Vt. because of Jim Adams. In my negotiations with Jim I did not feel insulted and we were able to work out a deal. It speaks well of your organization for being able to employ people like Jim. Believe me I have nothing to gain by taking the time to write this Review--but my wife and I feel like we owe this to Jim Adams for making this acquisition an enjoyable one. I have no problem with you posting this review. Jerry Grenon More

Thanks charlie at Berlin city,for your exceptional service! Great experience at Berlin city, told charlie what I was looking for, and he brought out what fit the needs of my family. Even though we didn't buy th Great experience at Berlin city, told charlie what I was looking for, and he brought out what fit the needs of my family. Even though we didn't buy the car, we will be going back to see him VERY soon. Thanks so much! More