Berlin City Lexus of Portland

My husband and I worked with John Patten @ the Lexus dealership in Portland. It was refreshing to meet a salesman who was relaxed and knowledgeable, rather than eager and money-driven. If the opportunity presents itself in the future, then we will certainly refer friends directly to John!

I want to say that the Service staff were fantastic. They were friendly and very helpful. The work done on my car was great as well.

Suddenly, display, radio, gps, and CD player went out. Bought the car - Es 300 hybrid new 14 months ago. Service dept couldn't look at the vehicle until 6/22 (the only day impossible for me) and the next available time in July. Then referred to a salesman because they "know more ." ?????? First call with a problem and not a good experience at all.

We researched and test drove various vehicles--Mercedes, Audi, Nissan, Mazda--to name a few. The Lexus RX 350 met all of our requirements and then some. Our buying experience was pleasant in every way. We didn't feel pressured at any time and all of our questions were answered promptly and thoroughly. When our sales rep wasn't available, the sales manager took over and returned calls and emails promptly. Mike Wyman listened to what we wanted and addressed our needs in a very professional manner. He didn't attempt to oversell. Mike is very knowledgeable and was very open to having me return for a refresher course on the vehicle once I've driven it for a week or so. I learn by doing and this is the approach that works best with me. We will buy from this dealership in the future.

The salesman Michael Wyman was very knowledgeable and helpful in picking out a new vehicle, I would recommend people that I know to buy vehicle through this person at Berlin city

I visited sales several times trying to decide on the purchase of an RX 350, new or Lexus Certified. The experience with their sales staff was excellent and one of the best salesman that we have ever dealt with. Tim Thomas was exceptionally knowledgeable about the vehicle and all facets of Lexus RX 350. We did not buy this time but would strongly consider this dealership on another purchase.

The dealership was cordial and helpful but the vehicle I bought was misrepresented (I was assured the new the 2015 RAV4 was rated to tow up to 1500# without trailer brakes but when reading the Owners Manual I discovered that it was limited to 1000# if the trailer did not have brakes.) I returned the vehicle the next day and received a full refund. The refund was handle well but I would strongly suggest that all sales people thoroughly understand each vehicle's capabilities so that future customers are not blindsided. I found it very inconvenient to return the RAV$ since I had sold my car on the day of the RAV4 sale and now had to rush around to find a suitable replacement. Richard Labrecque

I bought my second Lexus today from Berlin City. My previous one lasted over 10 years with few problems. I had sent an email to Berlin City expressing my interest in a car. It was answered by Chris Green. And I went in to see him the next day. What a comfortable experience! While I pretty much knew what I wanted, there were some critical questions I had and I intended to return home and do some more research before making a decision. Chris took me through what I needed to know, made insightful suggestions and gave me frank answers to my questions. Very refreshing. I left two hours later - all paperwork completed efficiently - leaving my old car behind. I'm not a car person. And, if you're like me, car buying can be difficult because you don't have the experience and background to assess the validity of the responses to your questions. So, you end up having to rely upon the credibility of the sales person. Chris clearly knows his cars, but more so his personable manner, easy style and obvious concern for his client changed my reconnoitering trip into an easy sale and a good deal for me.

I visited Berlin City Lexus in Portland and worked with Chris Green and he was amazingly helpful when it came to answering questions about buying my first Lexus. He ordered the car from another dealership and even came in on his day off to work with me. Top notch Service for sure I will definitely be back!

My car was towed in for warranty work and when it was returned to me it had damage on the front bumper. It had white scratches on a 3x8 inch area and a crack where someone obviously hit a curb with my car. When I called Lynn, the service writer, she had no idea how to handle the situation except to say it wasn't damaged when she checked it in off the tow truck and the mechanic said it wasn't either. I sent her pictures of the damage and her only repsonse was it wasn't like that shen she saw it and the people who drove the car back to me said they hadn't been in an accident.She should have directly gone to her manager with the situation and they should have taken care of the problem. Instead I had to call a friend in the car business to call the manager there to have it taken care of. I will not be purchasing another Lexus unless there is a new dealer in the state of Maine. They caused my undue stress when all I wanted was my car repaired under warranty. Not only that but Lynn offered for me to drive 2 hours with a tow truck driver to get a loaner car, plus a 2 hour drive home. I was without a car for 6 days. I also asked for a trade in value while they had my car there (before the experience got worse) I've still yet to recieve a call from someone in sales. Seems to be major communication problems with this dealership. Lexus....pursuit of perfection....they have a lot of work to do here!