Berlin City Lexus of Portland

The staff here was beyond reasonable on the sale of the vehicle I purchased and has been really helpful to make sure I continue to stay happy with my purchase. I strongly reccomend Berlin city Lexus

Berlin City Lexus is by the far the best dealership to buy a new or used car. This is my second certified pre owned Lexus and I can’t wait to get my third from them. I always go to Courtney Merrill, she is the best of the best in the car business. She always knows exactly what I am looking for and has a wonderful personality. Every time I Walk through the doors there is always multiple people who greet me by my name. Almost every time I go there the General Manger Dan Kahn will come out and chat with me while my car is in for service. All around just a great group of people to work with. Thank you for everyone’s help there at the Lexus Dealership and Service. If you get your car serviced there you have to go to Lynne Waldroup, her personality and humor alone will brighten your day.

Everyone has been extremely helpful, congenial, and go above and beyond to answer questions, etc. I am a former Volvo owner and will now NEVER personally own anything other than a Lexus.

Absolutely abysmal service department. My car was recently there nearly six weeks for an issue with the navigation unit. To be fair, some of the wait time was for parts, but the car often sat for nearly a week when all required parts were in--just waiting for a technician to be assigned to work on it. The icing on the cake was to get the car back filthy inside, with two minor parts missing and the floor air vent not properly re-installed. One would think a Lexus dealership would take the time and have the attention to detail to give the car back to you as least as clean as when you dropped it off. However that was not the case with Berlin City Lexus. I have owned 3 Lexus vehicles over the past 15 years and this dealership has the worst service department of any I have dealt with. The dealership charges premium pricing and gives Yugo service.

My husband and I worked with John Patten @ the Lexus dealership in Portland. It was refreshing to meet a salesman who was relaxed and knowledgeable, rather than eager and money-driven. If the opportunity presents itself in the future, then we will certainly refer friends directly to John!

I want to say that the Service staff were fantastic. They were friendly and very helpful. The work done on my car was great as well.

Suddenly, display, radio, gps, and CD player went out. Bought the car - Es 300 hybrid new 14 months ago. Service dept couldn't look at the vehicle until 6/22 (the only day impossible for me) and the next available time in July. Then referred to a salesman because they "know more ." ?????? First call with a problem and not a good experience at all.

We researched and test drove various vehicles--Mercedes, Audi, Nissan, Mazda--to name a few. The Lexus RX 350 met all of our requirements and then some. Our buying experience was pleasant in every way. We didn't feel pressured at any time and all of our questions were answered promptly and thoroughly. When our sales rep wasn't available, the sales manager took over and returned calls and emails promptly. Mike Wyman listened to what we wanted and addressed our needs in a very professional manner. He didn't attempt to oversell. Mike is very knowledgeable and was very open to having me return for a refresher course on the vehicle once I've driven it for a week or so. I learn by doing and this is the approach that works best with me. We will buy from this dealership in the future.

The salesman Michael Wyman was very knowledgeable and helpful in picking out a new vehicle, I would recommend people that I know to buy vehicle through this person at Berlin city

I visited sales several times trying to decide on the purchase of an RX 350, new or Lexus Certified. The experience with their sales staff was excellent and one of the best salesman that we have ever dealt with. Tim Thomas was exceptionally knowledgeable about the vehicle and all facets of Lexus RX 350. We did not buy this time but would strongly consider this dealership on another purchase.