Berlin City Nissan of Portland

We have been customers from Berlin city in South Portland since we purchased the car in 2006, and since than we have had always a good experience with their service. We had the car brought into the shop seve since we purchased the car in 2006, and since than we have had always a good experience with their service. We had the car brought into the shop several times for service and we were always satisfied with the results. More

As a customer, I leased a 2007 Nissan Murano from another dealership 39 months ago with a dealaership in Southern Maine. The lease was to end on August 6, 2010. I spent two and a half hours with a salesman a dealership 39 months ago with a dealaership in Southern Maine. The lease was to end on August 6, 2010. I spent two and a half hours with a salesman at the dealership I leased the car from. I asked for all my options and drove two new vehicles, a Murano and a Rogue. Upon leaving that day, the salesperson was to send me options and prices by e-mail. The next week I had not received the e-mail so I called the salesperson. He said he must have the wrong e-mail address. I gave it to him again but keep in mind, that address was already in his system, at least in the service department where I had had my Murano faithfully serviced for 39 months. He said he would send the information again that day. After a week went by, I had to call again as I had not received it. I called again and then said I had decided to purchase my vehicle. He was then to send an application for purchase in the mail. He asked for my address, although once again, he should have had and did have it in his system at the dealership. Oh, well, it never arrived after another week went by. I called again and left a message, and heard nothing from anyone in three days. It was then that I called Berlin City Auto Group, spoke with Scott Walker and within a few minutes had explained my situation and he made an appointment for an inspection for my car (required) and an appointment with him to fill out the paperwork for purchase of the Murano at 1:30 that day! Everything was completed within an hour or so and I was on my way home owning my car including the car being washed. I have already made a service appointment to address a needed fix on a warranty situation before it might become more difficult to handle. The service at Berlin City was excellent, friendly and obviously professional. I look forward to their service and to purchasing my next Murano or Rogue with them within a few years. Thank you to all those I met that day. More

I recently went to have a Service Engine Soon issue resolved. They did a great job to diagnose and do the repair of a faulty diagnostic valve in my fuel system. Four weeks later my fuel line discon resolved. They did a great job to diagnose and do the repair of a faulty diagnostic valve in my fuel system. Four weeks later my fuel line disconnected from the fuel pump causing fuel to be spilled everywhere (including under the rear seat). Fortunately I was near a VIP garage and the VIP garage reconnected the fuel line to the fuel pump. The VIP garage manager stated I should report it to Nissan as he had NEVER seen this happen with just a 3 year old car. I called Berlin City since I felt it was too much of a coincidence that they had just worked on the fuel system and then 4 weeks later this happened. Josh & Dirk agreed to give me credit towards future service work to cover the cost the VIP repairs. I recognize that Nissan did not have to do that and I appreciate their attention to customer satisfaction and will be visiting them in the future if my Sentra needs servicing. Regards, Carl Poirier More

Mr. Yeaton, the Service Manager, and his staff went far out of their way to take exceptionally good care of me. On the rare occassions that I've needed service on my vehicle, the staff was courteous, prom out of their way to take exceptionally good care of me. On the rare occassions that I've needed service on my vehicle, the staff was courteous, prompt, efficient, thorough and honest. They made sure I fully understood and accepted each line item and I felt that they took care of me in the same way they would have a member of their family. The staff is professional and committed to making any service experience a positive one. My next purchase will come from this dealership, without question. More

Our experience in purchasing new Nissans from Berlin City has been excellent. The ownership really seems to care about the satisfaction of their clients with their new and used cars. When we purchased a new has been excellent. The ownership really seems to care about the satisfaction of their clients with their new and used cars. When we purchased a new Honda Pilot they even had a "New Owners Meeting" to share information with those in attendance on particulars of their cars and how the dealership could be of service. Their mechanics and service managers were in attendance to answer questions. The service departments for Nissan and Honda have been excellent, also. In fact, that's the primary reason we looked first at their dealership before purchasing a new car. We knew we would be treated fairly and professionally by the service staff. Both Nissans and Hondas are very well manufactured cars, but to keep them running at their best we go to the dealership for warranty and non-warranty work. They work hard to ensure their prices match or come close to matching non-dealership parts. And they have not performed their most expensive services if a less expensive option might work. Thank you all. More

I have purchased several cars over the years. I've had some good experiences, and some bad. Dealing with Berlin City Nissan was one of the best, from start to finish. A freindly sales staff, no hassle wa some good experiences, and some bad. Dealing with Berlin City Nissan was one of the best, from start to finish. A freindly sales staff, no hassle way of doing business. Very nice facility. A.Phillips More

I recently had a bad accident and had a ton of work done on my Nissan Frontier. I got the truck back and it still wasn't right. Dirk at Nissan fought for me and helped to fight the battle with my insurance on my Nissan Frontier. I got the truck back and it still wasn't right. Dirk at Nissan fought for me and helped to fight the battle with my insurance company to get the vehicle repaired properly. He helped me to get the new rear differential that the vehicle needed. I am so thankful that they did the work and the insurance company allowed them to. They are professional, supportive, incredibly knowledgeable and friendly to boot. I can't begin to say enough nice things about this dealership. I would never take my car anywhere else and will return to them time and time again for the maintenance of my vehicle. More

I brought my car in for what I thought was going to be a small repair and ended up needing thousands of dollars in work. The service department worked with my warrenty company to get as much covered as pos small repair and ended up needing thousands of dollars in work. The service department worked with my warrenty company to get as much covered as possible, they gave me a loaner car while the work was being completed, and the repairs were done within 2 days of me walking into the dealership without an appointment. They were extremely nice and treated me with respect. They kept me informed of the progress of the repairs and were considerate of my schedule. More