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Berlin City Toyota Lexus of Portland
Portland, ME
1,142 Reviews
In Berlin City, we’re on a mission to completely reinvent the way you think about buying a vehicle. For too long, the process has been conceived as difficult and stressful, while in reality, it’s supposed to be fun and rewarding from start to finish. You’ve worked hard to own a new vehicle. So now that you’re in Berlin City, trust us when we say everything’s going to be easier from here on out. You’ll work with genuine human beings, you’ll find the best exclusive prices, and you’ll end up in your dream ride without any speed bumps.
The easy way is a philosophy of doing business that finds a way to satisfy each and every customer. It’s the highest level of service. It means no hassles of any kind. It’s a way to make a connection to the community by saying, “we’re all neighbors, and we’re here to make life easier.” Visit us today, and experience the Easy way to buy a vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,142 reviews
March 24, 2018
GREAT CUSTOMER SERVICE HAROLD BLANEY WAS VERY KNOWLEDGEABLE AND MADE SURE I UNDERSTOOD EVERYTHING THAT WAS BEING DONE FOR MY TRUCK, HE ALSO TOOK TIME OUT TO LET ME KNOW THAT HAROLD BLANEY WAS VERY KNOWLEDGEABLE AND MADE SURE I UNDERSTOOD EVERYTHING THAT WAS BEING DONE FOR MY TRUCK, HE ALSO TOOK TIME OUT TO LET ME KNOW THAT I HAD A FEW OTHER ISSUES THAT I WAS NOT AWARE OF. I WAS IN AND OUT IN LESS THAN AN HOUR AND HALF. More
by WendyB
Employees Worked With
Harold Blaney
March 24, 2018
Regular maintenance Mike saved me some money by noticing I had purchased my tires at Berlin City and was entitled to free rotation. That along with fast service = happy c Mike saved me some money by noticing I had purchased my tires at Berlin City and was entitled to free rotation. That along with fast service = happy customer. More
by Park Espenschade
Employees Worked With
Michael Wildes
March 23, 2018
Good service I took my truck in for some regular maintenance. I got it back and noticed a strange noise the next morning. I brought it right back to the dealership I took my truck in for some regular maintenance. I got it back and noticed a strange noise the next morning. I brought it right back to the dealership and they got me in right away and fixed the issue. I was very happy with their service and recommend them. More
by Sharkynd89
Employees Worked With
Mike
March 23, 2018
Purchase of 2018 Rav4 Fantastic experience. Love the new vehicle and the attention I received from Brady and Melanie in Sales! They worked with me to get me what I wanted Fantastic experience. Love the new vehicle and the attention I received from Brady and Melanie in Sales! They worked with me to get me what I wanted for a fair deal! More
by RocknRollin'
Employees Worked With
Brady and Melanie in Sales, Cliff Gajtkowski
March 22, 2018
Outstanding Always friendly and excellent service. Very timely and able to get me an appointment close to when I call. I rarely have to wait longer than the estim Always friendly and excellent service. Very timely and able to get me an appointment close to when I call. I rarely have to wait longer than the estimated time given. More
by Melissa
Employees Worked With
Mark Axelsen
March 22, 2018
Exceptional Experience Harold creates a memorably great Toyota service experience. He is professional, knowledgeable and genuinely focused on personalized service. When he Harold creates a memorably great Toyota service experience. He is professional, knowledgeable and genuinely focused on personalized service. When he recommends additional service, I never hesitate and totally trust he is always looking out for my best interest. More
by jdevou
Employees Worked With
Harold Blaney
March 22, 2018
Prompt, friendly and efficient The service rep was friendly and helpful, responded to my questions and kept me informed. The work was performed reasonably quickly and I appreciated The service rep was friendly and helpful, responded to my questions and kept me informed. The work was performed reasonably quickly and I appreciated receiving the status report and the multi-point inspection form. All in all an enjoyable experience. More
by Chris77
Employees Worked With
Michale Wildes
March 22, 2018
Excellent service Exactly as long as estimated. Prompt and friendly. Addressed all of my questions and I left completely satisfied. Very happy with service. Thank you Exactly as long as estimated. Prompt and friendly. Addressed all of my questions and I left completely satisfied. Very happy with service. Thank you very much! More
by Twhaller
Employees Worked With
Eric Ellery
March 20, 2018
Sales Experience Excellent service. So quick and easy, compared to the last car I bought (12 years ago, also here). Salesman was knowledgeable about the product and Excellent service. So quick and easy, compared to the last car I bought (12 years ago, also here). Salesman was knowledgeable about the product and answered all of our questions, even a few after the sale. Tucker is a valuable member of the Berlin City team, and I've already recommended him to several family and friends. Finance Department was efficient and friendly! Thanks to all for making this an almost enjoyable experience! More
by David
Employees Worked With
Tucker Murch, salesman, Cliff Gajtkowski
March 20, 2018
Positive Sales Experience Matt made the experience of choosing and leasing a vehicle relaxed and easy. There was no pressure or rush. He answered all of my questions about the Matt made the experience of choosing and leasing a vehicle relaxed and easy. There was no pressure or rush. He answered all of my questions about the vehicles and the purchase and lease options. I felt comfortable taking my time to decide which vehicle and model I wanted. More
by Dave
Employees Worked With
Matthew Nightly
