Berlin City Toyota Lexus of Portland

Awesome customer service The customer service in the service department is fantastic. Called in the morning got an appointment right away. Diane kept me informed on what was g The customer service in the service department is fantastic. Called in the morning got an appointment right away. Diane kept me informed on what was going on with my car and checked with me several times to see if I needed anything. She went above and beyond and made having my car serviced at Berlin City a breeze. More

Satisfied customer It was refreshing to experience the focus on the customer. Steve was very personable and took everything I said seriously. He definitely exceeded my It was refreshing to experience the focus on the customer. Steve was very personable and took everything I said seriously. He definitely exceeded my expectations so it was an easy decision to buy the Rav 4. More

Service review Excellent personal service; attentive, prompt, and responsive; service person went out of her way to make me comfortable during the wait. Service w Excellent personal service; attentive, prompt, and responsive; service person went out of her way to make me comfortable during the wait. Service was done on time and an extra discount taken in response to a coupon. More

Awesome personality! My Service manager was the best one I've had at this or any other dealership! I think his name was Jeff Bishop? Great Guy! My Service manager was the best one I've had at this or any other dealership! I think his name was Jeff Bishop? Great Guy! More

Good service!! I dealt primarily with Jeff Bishop, who was professional and very clear with his answers. He gave me status reports along the way. They help me with I dealt primarily with Jeff Bishop, who was professional and very clear with his answers. He gave me status reports along the way. They help me with everything and they were very friendly. They call me back because I lost my first appointment. Thank you Jeff Bishop. More

Diane was terrific Diane was friendly, knowledgeable and the service was fast. Car looked great at pick up - it was clean. This is my second RAV from this dealer and r Diane was friendly, knowledgeable and the service was fast. Car looked great at pick up - it was clean. This is my second RAV from this dealer and really like the car and service. More

Satisfied Consumer Service is always done promptly knowing that I have to wait. Diane Fortin is a great service representative. The service department is always helpful Service is always done promptly knowing that I have to wait. Diane Fortin is a great service representative. The service department is always helpful and willing to go the extra distance to help the consumer. Always appreciate the vehicle being washed! More

GREAT !!!!!! EXPERIENCE. John B. I stopped in to the dealership just to check in with Harold in service and ask a few questions. My lease was ending soon on my 2015 Tacoma pick-up. Ha I stopped in to the dealership just to check in with Harold in service and ask a few questions. My lease was ending soon on my 2015 Tacoma pick-up. Harold B. had gone above and beyond to help me get my first lease at Berlin City and has become a good friend and he is now a service writer. I trust Harold without question. I then met Melanie Lacombe who asked me if she could assist me in any way. Well, I left the dealership later that afternoon, after trading in my 2015 Tacoma for a brand new 2018 Tacoma pick-up. I'm sure I will enjoy this one as well as my 1st. I can't say enough for Melanie L. She is all about true customer satisfaction. She's sincere, personable, honest and goes above and beyond for her customer. Once again; Thanks Melanie and keep up the great customer service in sales. I would be remiss not to mention Harold , Matt and Eric. Thanks to ALL. John B More

Excellent Salesman!! My Salesman Mike Begley was incredibly efficient, knowledgeable, professional and really went the extra mile for me in every way possible. Because o My Salesman Mike Begley was incredibly efficient, knowledgeable, professional and really went the extra mile for me in every way possible. Because of his service and attention to detail I will not hesitate to return for my next vehicle purchase. He should be promoted ASAP! Also, the mechanic (Evan Williams) that inspected the car was superb. Great people! Thank you! Reed C. More

Annual State Inspection, Oil Change It was all done well and promptly. My app't. was at 8 a.m. I dealt primarily with Jeff Bishop, who was professional and very clear with his answers It was all done well and promptly. My app't. was at 8 a.m. I dealt primarily with Jeff Bishop, who was professional and very clear with his answers. He gave me status reports along the way. Overall, a very good dealership experience. More