Berlin City Toyota Lexus of Portland

Positive from Start to Finish Got me in for basic service appointment on 24 hours notice. Greeted warmly and by people who clearly know what they are doing. Service performed on Got me in for basic service appointment on 24 hours notice. Greeted warmly and by people who clearly know what they are doing. Service performed on time and well. If there is one thing that could improve, it is phone responsiveness. The service writers are focused on clients who are present, so I had two messages that weren't returned in as timely a manner as they might have been. That said, when I did talk to focus, they were friendly, knowledgeable and helpful. More

Quick service , in for oil change. Came in before mileage due date. 2013 Avalon with 23,500 miles and they say my tires need to be replaced! I don't understand t , in for oil change. Came in before mileage due date. 2013 Avalon with 23,500 miles and they say my tires need to be replaced! I don't understand this, at all. All my service has been done at Berlin except when I purchased car from Prime. I followed my salesman here but now he move over to Lexus. Anyway my tires should have been rotated to keep wear even. I'm disappointed that the test results I was handed showed one tire needing immediate attention, one perfect, the other 2 ok. 24,000 miles? Poor tire life. A car of this value should have had a better wearing tire or the service should have been better. I bring my car in to Berlin for air pressure adjustments also. I can't figure it out! I drove 50,000 miles on my Michelin tires I had on my Lincoln Towncar before needing new tires. I guess my next set will need to be researched and better serviced. More

Pleasant My car was ready before they stated would be. Everyone was kind and happy to help/ I was greeted right when I got there and review of what was being d My car was ready before they stated would be. Everyone was kind and happy to help/ I was greeted right when I got there and review of what was being done. All I can say is great service More

Easy and friendly. Overall it was a very good experience. Our vehicle was ready and Nick walked us through the features and helped set up our phone system. Overall it was a very good experience. Our vehicle was ready and Nick walked us through the features and helped set up our phone system. More

Great quick service in less than 1 hour for my first checkup. Amy was very helpful. Everything went wel as it always does. Thank you quick service in less than 1 hour for my first checkup. Amy was very helpful. Everything went wel as it always does. Thank you More

RE con of a month old new lease car I received excellent care for the scratches that came with the car (1month old) They were buffed out and can not be seen at all. John Olmstead, my I received excellent care for the scratches that came with the car (1month old) They were buffed out and can not be seen at all. John Olmstead, my sales rep , is EXCELLENT. More

Salesperson was highly professional, friendly and informativ e. I was also satisfied that the salesperson offered us a fair price on the car. We are very happy with the car and with our experience purchasing it e. I was also satisfied that the salesperson offered us a fair price on the car. We are very happy with the car and with our experience purchasing it. More

Service Excellent, friendly and professional service. My service rep, Harold Blaney, was extremely accomadating, friendly and professional. Made my service ex Excellent, friendly and professional service. My service rep, Harold Blaney, was extremely accomadating, friendly and professional. Made my service experience painless and fair. I would recommend Berlin City Toyota.to anyyone. More

Highlander Steven Lawrence go beyond and even provide the service outside the box, which I first hesitate to trade in my car, because of his patient and courage Steven Lawrence go beyond and even provide the service outside the box, which I first hesitate to trade in my car, because of his patient and courage I finally decide to trade in my car and get the new Highlander. The only thing that I am happy with is this branch do not offer registration on behalf of the Customer. More

Winter Ready Thanks to Michael and the team at Berlin City Toyota I am now in a much safer vehicle for winters in Maine! I loved my Prius and I'm already in love w Thanks to Michael and the team at Berlin City Toyota I am now in a much safer vehicle for winters in Maine! I loved my Prius and I'm already in love with my RAV4 hybrid as well! The monthly payments were more than what I had initially been told, and more money down was needed than initially told, but that's the nature of the beast! I'm very satisfied with the sale and with the day I spent at Toyota! More