Berlin City Toyota Lexus of Portland

Vehicle serviced well but unhappy with wait time I would normally provide 4 stars, but I was unhappy with the wait time. It took 1.5 hours for oil change/tire rotation; normally complete under 1 hou I would normally provide 4 stars, but I was unhappy with the wait time. It took 1.5 hours for oil change/tire rotation; normally complete under 1 hour (I always wait rather than leave my car). Harold is great to work with, no complaints with his customer service. He was someone who could finally apply my name to the car and husband's to his truck rather than both be under one name which was cumbersome when trying to make appointments, etc. The customer service rating of 3 stars is based on the wait time, not the interactions with Harold. More

Great Internet Transaction Our son has been shopping for a Prius Prime for some time and located your dealership and a wonderful sales associate- Peter Gordon. When he inquired Our son has been shopping for a Prius Prime for some time and located your dealership and a wonderful sales associate- Peter Gordon. When he inquired if Peter would offer the same great deal he received to his parents, Peter was able to comply with the request. Peter was professional, friendly and extremely competent. We live in Colorado and completed all of the negotiations and details by telephone and internet. Jerrod our finance person was easy to work with us and obtained a good loan for us. We look forward to meeting Peter and our new car in person in late July, when we will fly to Maine to drive back home to Colorado. More

Best experience we ever had! Our truck came put perfect! We've never been treated at are car dealership like Berlin city. Sale manager went put of his way to build the truck of my wife's dream we love it so We've never been treated at are car dealership like Berlin city. Sale manager went put of his way to build the truck of my wife's dream we love it so mich More

Amazing experience buying my first new car, a 2017 Toyota Corolla! Love it so far and everyone there was so nice and helpful! Definitely recommend to anyone l experience buying my first new car, a 2017 Toyota Corolla! Love it so far and everyone there was so nice and helpful! Definitely recommend to anyone looking for a new vehicle. More

Great assistance The service coordinator met me and introduced himself, before I could bring the car into the garage, explained what needed to be done and came to info The service coordinator met me and introduced himself, before I could bring the car into the garage, explained what needed to be done and came to inform me when it was ready. An initial test had shown that a new battery was needed, but he rechecked that work and found that it was just a loose connection and no battery needed. More

Best Dealership that i have ever been in. "Awesome Customer Service" Harold our service rep, was great he explained everything that had to be done, very professional and helpful. I am from Ma "Awesome Customer Service" Harold our service rep, was great he explained everything that had to be done, very professional and helpful. I am from Massachusetts and was treated like family at your dealership, Thank You! Thank You! Thank You! More

service Very professional and helpful. Talked about the work being done. Came back after inspection said everything was good except the wiper blades and they Very professional and helpful. Talked about the work being done. Came back after inspection said everything was good except the wiper blades and they should be replaced. We had them replaced. More

GREAT JOB HAD ANOTHER GREAT EXPERIENCE AT BERLIN CITY!!THANKS MEL, CHARLIE , AND CHAD!!! SERVICE IS ALWAYS GREAT WITH JESSIE!!! THIS IS MY 5TH TOYOTA LOVING I HAD ANOTHER GREAT EXPERIENCE AT BERLIN CITY!!THANKS MEL, CHARLIE , AND CHAD!!! SERVICE IS ALWAYS GREAT WITH JESSIE!!! THIS IS MY 5TH TOYOTA LOVING IT B!!!!! More

Berlin City makes it easy The purchase of my vehicle was easy as could be I told the salesman what I wanted and give me your best price. No hassle The purchase of my vehicle was easy as could be I told the salesman what I wanted and give me your best price. No hassle More

Review Service was fine. I've been satisfied with the service we have received since buying the truck. My only thought is that I would prefer to not have to Service was fine. I've been satisfied with the service we have received since buying the truck. My only thought is that I would prefer to not have to do two surveys every time we bring it in, More