Berlin City Toyota Lexus of Portland

LOVED IT I bought a 2014 scion, Melanie Larcombe was more than helpful! She did all of my work the phone. Really worked with me on my payments and got me exact I bought a 2014 scion, Melanie Larcombe was more than helpful! She did all of my work the phone. Really worked with me on my payments and got me exactly what i was looking for! I highly recommend! My service was fast and friendly! And i couldnt ask for more. :) Thankyou again! More

came to a agreemnt on the sale of 2015 RAV4 quickly Excellent Service. Friendliness, and quality. When I need a appointment they are very quick to oblige me when I am available. I have been dealing with Excellent Service. Friendliness, and quality. When I need a appointment they are very quick to oblige me when I am available. I have been dealing with them since 1987. More

Great experience This was my second Tacoma purchase at Berlin City, and was a very good experience. Thanks to Melanie Larcombe; she was very knowledgable, accomadating This was my second Tacoma purchase at Berlin City, and was a very good experience. Thanks to Melanie Larcombe; she was very knowledgable, accomadating, and she walked me through the process and answered all my questions More

My second leasing. My second leasing at Berlin City could not have gone more smoothly...thanks to Bryce Kronk. He walked me through the process and answered my question My second leasing at Berlin City could not have gone more smoothly...thanks to Bryce Kronk. He walked me through the process and answered my questions patiently ! More

Mike48 Very good customer service. I was looking for a lower mileage, well maintained Tacoma. Peter Thibault identified a recent trade-in that exceeded my Very good customer service. I was looking for a lower mileage, well maintained Tacoma. Peter Thibault identified a recent trade-in that exceeded my expectations. He held the vehicle for a week, while we traded voice mails. We negotiated a fair purchase price, and he delivered the vehicle to my home an hour drive away the same day we finalized financing. More

Just got a 2015 Tacoma I had a pleasant experience getting my 2015 Tacoma. Phil Brokos delivered a vehicle that I wanted and never pushed anything I did not want . Thank you I had a pleasant experience getting my 2015 Tacoma. Phil Brokos delivered a vehicle that I wanted and never pushed anything I did not want . Thank you Phil , it was a pleasure doing business with you . More

Excellent experience! I called Berlin City Toyota Scion on Riverside St. in Portland inquiring about an internet lease deal I had read online. The receptionist forwarded me I called Berlin City Toyota Scion on Riverside St. in Portland inquiring about an internet lease deal I had read online. The receptionist forwarded me to sales associate Harold Blaney. Harold was very patient and we discussed a couple of lease deals that I was analyzing and we were able to come to a mutual agreement on a Camry. This is the second Camry I've purchased from Berlin City. Great Dealership with great people! More

Poor customer service I drive a Toyota Highlander 2013. I have always had great experiences with Berlin City until this year. My touch screen on my radio stopped working. I drive a Toyota Highlander 2013. I have always had great experiences with Berlin City until this year. My touch screen on my radio stopped working. I made an appt to bring it in, and waited 1/2 hour for them to confirm. They did not have the part on hand, so they said they had to order it and it would take 3-5 days. This was in May of 2015. More than a week went by, and I called and my phone called bounced around their call center repeatedly. 3 weeks later, and a few bounced around phone calls and I reached a female who told me they did't even see my service order. It took a lot of searching to find out that my part had indeed, been ordered, and they forgot to call me. Not a huge deal. She attempted to be accommodating, and I ended up scheduling an appt. The next day, the parts department called me and said I had a part waiting,and if I did not make an appt soon, it would be sent back. I had to call and explain (of course never reaching anything but voicemail) to explain what was happening. I then return to Berlin, wait 1+ hour with my 4 year old son to have the new radio put in. AN HOUR. only for them to tell me that when they opened the box, it was dented and broken and they would need to order a new one. In the process of doing this, they detached my heated seats and scratched my console. Still, I was able to deal.... except THEY NEVER ORDERED A NEW ONE! I never heard back. I repeatedly left messages with the manager, and my husband emailed him directly. It has been beyond frustrating, especially after having been a longstanding customer. I just finally called Prime to see if things go more smoothly, as now I am due for service and also have another issue. I am sad to see Berlin City slide. They were always great, and it takes a lot to make me angry. but the flagrant dismissal is unacceptable. At one point I was told that they were "short staffed". I am a nurse... no one gets that more than me, but I never ignore my patients. I am sad that I won't return, and I am disappointed in their management. We are now in August, 3 months later, and I still have not received the new radio or even a call back from them. More

A Great Day at Berlin City Toyta Scion I wanted a red RAV4 Limited and nothing else. One dealership could not find what I wanted and then I made an appointment with Berlin City. The salesma I wanted a red RAV4 Limited and nothing else. One dealership could not find what I wanted and then I made an appointment with Berlin City. The salesman, Brady Blackman listened, was polite and assured me he could have the exact car I wanted the next day. At 3PM the next day he called to say the car was ready for me. I met the manager, the financial person and the parts manager and they were all smiling, friendly and made me feel that my satisfaction was important to them. While we waited to fill out papers employees kept checking to make sure we had refreshments and again, everyone was cordial and considerate. I don't usually enjoy buying cars, but this experience was super. I also got a high trade in value for my Camry which is 11 years old. I will recommend Berlin City to family and friends. More

the best serice associatae The reason for a five is Corey Smith He is absolutely the best service associate I have ever relied on to help me when needed. He is always polite, p The reason for a five is Corey Smith He is absolutely the best service associate I have ever relied on to help me when needed. He is always polite, professional and actually returns calls. You couldn't ask for a better person to work with. More