Berlin City Toyota Lexus of Portland

Excellent Customer Service Buying a car is a bit of an adventure. After narrowing my search down to a short list I took the plunge and emailed Berlin City Toyota of Portland. Gr Buying a car is a bit of an adventure. After narrowing my search down to a short list I took the plunge and emailed Berlin City Toyota of Portland. Gregg West responded to my inquiry and listened to what was important to me. When my husband and I arrived we pulled up to "my" car with a big "reserved for the..." on it. It was the perfect car. Throughout the sales process Gregg was professional and friendly. I don't know if I got a good deal or not but it was within the price range that was available to me and it was the car I wanted so I was happy. Getting in and out with this car was Easy. Questions about the car that came up afterward were quickly responded to by Gregg even when I knew he was not at work. There were snags that came up afterward. The title process was delayed but Cliff stayed on top of it with me and it worked out ok. I also had a problem with the inspection and was unable to get in contact with the General Manager or the Sales Manager but Bruce Wood responded and Mark Axelsen put my mind at ease. I don't know what if anything went on behind the scenes but it was Gregg that called me back and walked me through my situation to a satisfactory resolution. What a relief it was to hear from Gregg and see him waiting for us when we pulled in. There is another person who deserves mention in this scenario but I don't know his name. It was the mechanic who worked on my car. He explained everything to me in a way that made sense and made me feel good about my car again. I hope that others won't have any snags in their used car purchase but it is good to know that if something happens the dealership is represented by good honest people that will make the situation right. I feel very good about my purchase and feel like I have a friend in Gregg West at Berlin City Toyota. I highly recommend this Dealership. More

Service not done right I had taken my Toyota RAV4, which only had 20K miles, for a service at this location before heading out on a long drive about 3 weeks ago. I drove ove I had taken my Toyota RAV4, which only had 20K miles, for a service at this location before heading out on a long drive about 3 weeks ago. I drove over thousand miles before my car stalled on highway and had to have it towed. Upon investigation we discovered that the oil cap was NEVER put back on at the time of service. Because of this incidence my fairly new car has underwent immediate and residual damage. Unexpectedly, I had to miss two days out of work as my travels were put on halt. I've contacted the dealer and even after reporting the issue to the service adviser, the service supervisor, and the general manager nothing has been done to resolve my concerns to this day. I would't recommend this dealer to anyone as customer satisfaction is obviously their focus. More

Berlin City Toyota=Easy........ NOT We couldn't get the vehicle we were wanting in our area so we came to cars.com and found our vehicle! It was being sold by Berlin City Toyota, so we c We couldn't get the vehicle we were wanting in our area so we came to cars.com and found our vehicle! It was being sold by Berlin City Toyota, so we contacted them to buy it over the phone and with overnight ups. The way they handled the sale of this vehicle made us never want to buy another Toyota again. After having to talk to almost everyone in the dealership, we finally called the VP of the corporation that owns the dealership to finally get our title almost a month after we "bought" the vehicle! They sold the vehicle without ever having the title in hand; it was stated before and after the vehicle was shipped that the title would be arriving at our house soon. Nothing about buying this vehicle was easy, from the phone calls that were never returned to being hung up on the phone. They never followed their business philosophy, and we suffered because of it. Hopefully, if you decide to use this dealership, you have a better experience than we did. But please make sure to ask to see the title before you buy and if they can’t provide it please look elsewhere, it will just cause you too much stress More

Brady greeted my friend and I the moment we walked into the dealership. He was friendly, respectful, and made me feel comfortable by not only guiding me through the purchase process, but making me feel tha the dealership. He was friendly, respectful, and made me feel comfortable by not only guiding me through the purchase process, but making me feel that i was making the right choice and that he was there to help in any way possible. Everyone I met was helpful and friendly, from manager Ryan Goodwin to Cliff from the finance dept. I would definately refer business to Brady and Berlin City. More

My experience was fantastic from start to finish! My salesman, Greg West, did everything possible to make my purchase of Toyota Tundra smooth and hassle free! I will definitely recommend this dealershi salesman, Greg West, did everything possible to make my purchase of Toyota Tundra smooth and hassle free! I will definitely recommend this dealership to anyone I know in the market for a Toyota. More

Working with the team at Berlin City Toyota was great! From my salesperson, Harold, who was absolutely top-notch, going out of his way to please me, to the Sales Manager, Mark and the General Manager Eric From my salesperson, Harold, who was absolutely top-notch, going out of his way to please me, to the Sales Manager, Mark and the General Manager Eric, everyone did an amazing job representing the company's new motto: "easy." They worked hard to make me happy, and provided superb customer service! They do care about the customer and work hard to provide a positive, friendly experience. I am very happy with my purchase and look forward to working with Harold and the team at Berlin City Toyota in the future. More

I called Harold and told him what vehicle I wanted and even though it was located at a different lot he got it and delivered it for me. Harold is a great salesman to work with. I am in love with my Toyo even though it was located at a different lot he got it and delivered it for me. Harold is a great salesman to work with. I am in love with my Toyota Sequoia and hope I never have to get a different vehicle but if I do Harold is the person I will call. More

I am on my second Toyota and have always had Harold help me. He is respectful, professional, and I trust that he is looking out for my best interests! I have always been greeted with a hello and a smile an me. He is respectful, professional, and I trust that he is looking out for my best interests! I have always been greeted with a hello and a smile and Harold never fails to check in on me when I have service completed, he is so accomodating he actually made me feel special, like I was the only customer he checked in on when I came in :) I was so impressed with the service received I brought my mother into the dealership. She has never been a Toyota customer and at her age (Sorry mom!) isn't thrilled about trying different vehicles. Harold was very very patient with answering all her questions and ensuring she knew exactly how to use the new gadgets she wasn't accustomed too :) Harold is spoken about on a first name basis in our home and we always make sure the other one says hi to him for us!! More

Bought a 2013 RAV4 4WD XLE in December 2013 and had a great experience! Worked with Nick Nadeau and not only did he give me his best price up front (which beat every other dealer in Maine by a good margi great experience! Worked with Nick Nadeau and not only did he give me his best price up front (which beat every other dealer in Maine by a good margin) but he was no pressure, honest, and a total professional! I've had many bad experiences with car dealers in this state lying, moving around numbers, and generally being an adversary. I have to say that Nick and Berlin City were a total exception to this. They made buying a car a pleasure and I will definitely be back. More

This is the third Toyota truck that I have bought, since 2008.I enjoyed the 08 Tundra very much, got a Tacoma but decided that it was just a bit small for my taste. I was at the Maine Trappers Rendovus in S 2008.I enjoyed the 08 Tundra very much, got a Tacoma but decided that it was just a bit small for my taste. I was at the Maine Trappers Rendovus in September. The dealership had a red Tundra displayed. I talked with Harold about a trade I gave him a figure to reach and we came to a agreement on the trade. It was delivered on Wednesday of that week just as they had promised . I have enjoyed my experience with the dealership, and with Harold .Keep up the great service. More