Berlin City Toyota

Great Everyone I dealt with in the past and present has been great and courteous. The process was not stressful and would continue to do business here. Everyone I dealt with in the past and present has been great and courteous. The process was not stressful and would continue to do business here. More

satisfaction Made an appointment. BCT did what was expected cheaper than the estimated cost. Explained what was done. Bobby answered questions I had about my vehi Made an appointment. BCT did what was expected cheaper than the estimated cost. Explained what was done. Bobby answered questions I had about my vehicle in easy to understand terms. More

GREAT! Everyone on the Toyota team is polite, humorous and easy to deal with, explain what has been done or needs doing. My only complaint was a rush job on Everyone on the Toyota team is polite, humorous and easy to deal with, explain what has been done or needs doing. My only complaint was a rush job on my complimentary car wash, missed a few places :( I've had all my servicing done here since I purchased my vehicle several years ago and will continue to do so. More

Great Helpful as always. The guy with whom I dealt was friendly and has a nice easy way about him. I like dealing with this dealership and have done so for Helpful as always. The guy with whom I dealt was friendly and has a nice easy way about him. I like dealing with this dealership and have done so for many years now. More

Professional and courteous service Came in for 5,000 mile service, promptly performed in less than one hour. Had wifi in the waiting area and free coffee. Car was washed and all seems Came in for 5,000 mile service, promptly performed in less than one hour. Had wifi in the waiting area and free coffee. Car was washed and all seems well. More

Service Bobby is awesome to work with he alsways works with me and gets me in and out on time. He is very nice to work with . Bobby is awesome to work with he alsways works with me and gets me in and out on time. He is very nice to work with . More

Service appointment Made an appointment based upon my schedule and as always was accommodated. Greeted upon arrival and my car was promptly taken in for service. Offered Made an appointment based upon my schedule and as always was accommodated. Greeted upon arrival and my car was promptly taken in for service. Offered to have it washed, and I was happy to agree because it needed it. More

Scheduled properly, good communication The communication from Jeremy and the secretary was great, work was done as and when promised. Material was back ordered but I was kept informed all a The communication from Jeremy and the secretary was great, work was done as and when promised. Material was back ordered but I was kept informed all along More

Customer service Recently you called to inform us that on our last service you missed changing a filter and said that if we went to the dealership it would be taken ca Recently you called to inform us that on our last service you missed changing a filter and said that if we went to the dealership it would be taken care of in 5 minutes. We went and you DID! The fact that you could of said nothing and we wouldn't of been the wiser speaks VOLUMES of your commitment to customer service. Thank You very much and we look forward to seeing you on our next visit! More

Great Service Tim set up the appointment and Bob went through with it making sure everything checked out, great job. Will be back!! Again thank You..Tim, Bob and se Tim set up the appointment and Bob went through with it making sure everything checked out, great job. Will be back!! Again thank You..Tim, Bob and service dept. More