Berlin City Toyota

I'll go back again and again. They have always treated me well. I have gone to Berlin for accessories, even though I did not purchase my truck there. Got great service each time si They have always treated me well. I have gone to Berlin for accessories, even though I did not purchase my truck there. Got great service each time since the beginning. More

Above and beyond the norm! Bob Poulan went out of his way to see that my Tacoma was serviced and I had everything I needed to make this service stop a success all the way around Bob Poulan went out of his way to see that my Tacoma was serviced and I had everything I needed to make this service stop a success all the way around. Major Kudos go out to Bob and the rest of the service department employees! More

Great experience #1 customer service =returning customer Working in customer service myself, I for one pick up on key points when I go anywhere including a dealership what a person expects. I was pleasantly Working in customer service myself, I for one pick up on key points when I go anywhere including a dealership what a person expects. I was pleasantly surprised that going on Sunday (thinking I can just browse) not really expecting to drive all the way back to Connecticut with a different vehicle other than the one I drove up in. Craig Martin came over to introduce himself and to see if I had any questions. Of course being female I have a million. Craig was very professional, courteous, and personable. Answered my million questions. Roughly about two hours later I was driving back to CT with my new vehicle. A few days later I had a season driver (Roger) drive all the way to UConn where I work to finish the necessary paperwork to finish the deal. I am very grateful to this service and yes it was that EASY!!! This past weekend my husband called for some minor servicing and was fit right in fixed the issue and sent on my way. Had such a great experience that we will purchase our next vehicle with Berlin City Auto Group. Next time it will be a truck for my husband. More

Excellent! Bobby Poulin in the Gorham , NH Toyota service dept. was excellent. He is such a nice guy and he goes above and beyond in great customer service! Bobby Poulin in the Gorham , NH Toyota service dept. was excellent. He is such a nice guy and he goes above and beyond in great customer service! More

interior cleaning Great job cleaning seats and rugs. No more stains, looks great!!!!!!!!!!!!!!!!!!!!!!! I will definatly use this service again and also recommend it Great job cleaning seats and rugs. No more stains, looks great!!!!!!!!!!!!!!!!!!!!!!! I will definatly use this service again and also recommend it to my friends. More

Love Rave 4 Our sales rep Claude Ladd was more then helpful and a great guy to deal with. He made sure we understood everything, set up Blue Tooth and explained a Our sales rep Claude Ladd was more then helpful and a great guy to deal with. He made sure we understood everything, set up Blue Tooth and explained any questions we had and returned our phone calls in a timely manor. We had a few issues and getting some departments to return call was slow still waiting on one but we finally got Shelly Langermin who helped us with an issue and then james helped us. More

Fast efficient service with helpful personnel. Sales and service are great. The only issue I have is with the way the platinum extended service is presented. Overall a great product and service. Sales and service are great. The only issue I have is with the way the platinum extended service is presented. Overall a great product and service. More

quick routine maintence and wash Wonderful experience with the dealership. Pleasant staff team, knowledgeable and quick service! The free car wash came out great! I'll be continuing m Wonderful experience with the dealership. Pleasant staff team, knowledgeable and quick service! The free car wash came out great! I'll be continuing my services here. More

65k mi service Outstanding as always, Jeremy, my guy in service is consistently the best, I have confidence in him, he has my best interest at heart. He is the reaso Outstanding as always, Jeremy, my guy in service is consistently the best, I have confidence in him, he has my best interest at heart. He is the reason I go back to the dealership for routine work. More

Good experience Good people working here.helped find a problem and fixed it Very courteous and friendly. Truck was in on a recall . I will go back Good people working here.helped find a problem and fixed it Very courteous and friendly. Truck was in on a recall . I will go back More