Berman Chrysler Dodge Jeep Ram

Ovi understood my frustration with a previous vehicle that did not work out. He had the patience to work with me until I found something that I wanted as a replacement. He made things work out smoothly a that did not work out. He had the patience to work with me until I found something that I wanted as a replacement. He made things work out smoothly and treated me like family. Great customer service More

Nice and easy with great communication and service They took the stress off by making my service experience amazing took the stress off by making my service experience amazing More

Horrible Poor communication led to me out of a car for nearly 3 months and cost more than needed nearly 3 months and cost more than needed More

Miscommunication, took 7 days to get radiator replaced and overpriced at the end to have a check engine light still on. and overpriced at the end to have a check engine light still on. More

Purchased a vehicle . After I went to pick the vehicle up after the wiring the funds that covered plates and registration. Was never given the registration card . The reg After I went to pick the vehicle up after the wiring the funds that covered plates and registration. Was never given the registration card . The registration card was sent one week later. The car has issues that I was promised would be addressed . The car has been in their shop for a week. They didn't do the work and lied and said they did . I brought it back and it's still there . First time I paid for a rental a d this time they gave me a raggedy loaner car with under inflated tires and that's rattling . Fro purchase to service a BAD experience. Very UNPROFESSIONAL More

I am disappointed in the service department. Sales Department was great! Service is a no! Sales Department was great! Service is a no! More

Wow, Salesman sold vehicle while we were waiting for contact to be sent to us. Who does that? Banking was done just needed paperwork. He responded with "first come first serve" What a great way to do bu contact to be sent to us. Who does that? Banking was done just needed paperwork. He responded with "first come first serve" What a great way to do business! Find a dealer that has some integrity and customer service. You wont find it here! What a waste of time! More

Deceptive online pricing that gets thousands on thousands tacked on with garbage. Thick headed management that gave no courtesy to talk or discuss. Super disrespectful, will be avoiding and recommending all tacked on with garbage. Thick headed management that gave no courtesy to talk or discuss. Super disrespectful, will be avoiding and recommending all to avoid at all costs. More

If I could give 0 stars I would. We are scheduled to have our car serviced by Berman Jeep and Chrysler Dodge in Oak Lawn at the beginning of March. However, what we thought would be We are scheduled to have our car serviced by Berman Jeep and Chrysler Dodge in Oak Lawn at the beginning of March. However, what we thought would be a routine service repair has turned out to be a complete nightmare. Initially, we were told that it would take around four days to diagnose the issue with the car. But, after four days, we couldn't get an update on the diagnosis and how long they would keep the car. Despite multiple attempts to contact the Service Manager, we received no response. The person answering the phone would say that the manager was either at lunch or on another call and promised to call back. However, the service manager never called back, and we were left completely in the dark about the status of our car for three weeks. We were not even accommodated with a loaner car while we waited. This lack of communication was incredibly frustrating and has become an inconvenience. After a month of holding on to the car, the service manager finally gave us an update and said they would need approval from the warranty company to cover the work needed. This process took another two weeks, and there was no update or communication from the service manager. After calling back to back, the service manager finally told us we could take the car back until they had an answer and were able to work on the car. Finally, after a long and tedious process, the repair work was approved and scheduled for April 30th. But, we were informed that the car wouldn't be ready until May 3rd. After calling for an update on May 3rd we were told the technician hadn't started working on the car yet and leaves early on weekends. We are again inconvenienced, not accommodated, and not communicated with. Our experience with Berman Jeep and Chrysler Dodge in Oak Lawn has been a complete nightmare. The Service department's lack of communication and customer service has been nothing short of appalling. We have been inconvenienced and not accommodated through all of this back and forth. We strongly advise against getting your car serviced here, as our ordeal of getting our car fixed has not been worth it. The Service department's disregard for their customers is simply unacceptable. More

Rob Qualizza is my recommended guy to see for your next Jeep. The Berman Jeep team made my buying process perfect Jeep. The Berman Jeep team made my buying process perfect More