My service tech Ramon addressed all my requests, professionally and efficiently. I had to leave earlier than expected and Ramon accommodated me without hesitation. Thank you! However, I was not happy with the mechanic who serviced my car. There were several things he/she failed to do: 1: all tire pressure were low but yet, they did not add air to tires. I was charged $30 for rotation and no air? 2: Oil change service intervals was never reset. 3: found areas of geese in the interior. Overall, my experience with Infiniti Berman has mostly been positive and will continue to bring my car there to be serviced.