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Berman INFINITI Chicago

Chicago, IL

4.2
1,669 Reviews

3456 N. Kedzie Ave

Chicago, IL

60618

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Showing 1,669 reviews

January 06, 2023

I took my Infiniti to the Berman infiniti for a repair normal and expecting a normal and honest service experience. What I received was a ridiculously high price quote for repairs that were almost 4 times More

by M
Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Employee not listed
January 02, 2023

Nice, clean facility- convenient location. Staff is friendly, professional and knowledgeable. Been coming to Berman for years. Highly recommended. More

by Ms. P
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelo Beltrano
August 30, 2022

DO NOT PURCHASE FROM THIS DEALERSHIP! Vehicle Acquisition Experience: I came in from STL to purchase the vehicle. Confirmed the price in writing and was asked to bring the details of More

by Melissa
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jonathan Juarez, Phuong Nguyen
Sep 27, 2022 -

Berman INFINITI Chicago responded

Please contact Adelita Fific our General Manage at Afific@berman.com or calling us directly.

August 20, 2022

Tony Manzano sales man is very informative answering every question and is knowledgeable about the cars he showed us . I would recommend people ask for him. More

by Theekid25
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tony marenzano
Aug 25, 2022 -

Berman INFINITI Chicago responded

Hi Theekid25, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

August 17, 2022

We are happy with the purchase from there and will recommend others there for sure More

by George74george
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Richard
Aug 25, 2022 -

Berman INFINITI Chicago responded

George74george, we are glad we could help! We hope to see you soon!

August 17, 2022

The folks at Berman Infiniti Service of Chicago work hard to maintain the high standards of technical and customer service excellence that I've always associated with the Infiniti brand. Most importantly, in More

by Abunuhas
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Wade Licari
Aug 25, 2022 -

Berman INFINITI Chicago responded

Hi Abunuhas, thank you so much for your positive comments about Berman's Infiniti Chicago! We look forward to your next visit! Take care!

August 08, 2022

For whatever reason, I've noticed significant slippage in my satisfaction with the service at this dealership since they moved from the old location on Hooker to this relatively new location on N. Kedzie. No More

by Abunuhas
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Wade Locari
Aug 25, 2022 -

Berman INFINITI Chicago responded

Abunuhas, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (312) 476-8000 to discuss this further.

June 11, 2022

Bought 3 cars total. The first car was amazing gave me no problems , the second one was terrible I kept going back and forth with the manager who gave me an i owe you and More

by Terri Smith
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jake Grossinger
Jul 15, 2022 -

Berman INFINITI Chicago responded

Please contact General Manager Adelita Fific at Afific@berman.com or calling us directly.

Jul 15, 2022 -

Terri Smith responded

I emailed her months ago with no response! You guys are a joke. Service literally told me the noise I was hearing were my house keys that he “found” in my car.

March 08, 2022

I will never buy a Nissan or Infiniti because the service is so bad. The mechanics are great, but the service team constantly turns over and is horrible More

by Dissatisfied
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Omar was great. Mark Ferjak is too busy. , Mark Yalda
January 26, 2022

My experience with this dealership was good, the software update was made in a timely manner. More

by gabriel
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Austin
Feb 15, 2022 -

Berman INFINITI Chicago responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

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