Berman INFINITI Chicago

DO NOT PURCHASE FROM THIS DEALERSHIP! Vehicle Acquisition Experience: I came in from STL to purchase the vehicle. Confirmed the price in writing and was asked to bring the details of Vehicle Acquisition Experience: I came in from STL to purchase the vehicle. Confirmed the price in writing and was asked to bring the details of outside funding. When I arrived at the dealership, Johnathan Juarez said they would not release the vehicle because I didn't bring a PAPER CHECK from the lender. The lender provided a Loan Note Guarantee and offered an EFT. Johnathan said they would not accept either from USAA (the lender). Instead, he required a "back up loan". They ran my credit and couldn't meet or beat the APR I received from USAA. Suddenly, not having the paper check in hand was a non-issue and I could leave with the vehicle. This nonsense caused more than a 3 hour delay which I wanted to avoid by confirming and sorting all the details out ahead of time. Lack of Professionalism: I sat in the showroom while waiting to speak with the Finance Manager, Johnathan Juarez, and listened to a woman in her office laughing/joking & cursing on a video call. It was totally inappropriate and reflects the level of professionalism I have seen from most of the employees. Lying about Refunding Money: The funding came through for 1K more than expected. The dealership told USAA they would send the check. 2+ weeks without the refund. Johnathan's reply? Nothing. I called and left 4 voicemails and sent 2 emails. He finally returned my call and said the check was sent a week prior. The check arrived postmarked 2 days AFTER my phone call with him. Temp Tags Expired: They didn't send the titling paperwork to the MO DMV until 3 weeks AFTER I purchased the vehicle. The MO DMV received it 3 days before the temp tag expired and added it to the queue to process (which was another week). The reason for the delay? The dealership didn't have 2 check signers. Did they let me know? No. I had contacted them 4 separate times about sending the info and was given the runaround. The LT&T person punted to Johnathan who then punted back to the LT&T department - this was close of business Saturday. The day before the tags expired. I am now without a vehicle I can legally drive. Lack of Urgency, Accountability, and Respect for Customer's Time: While Johnathan was polite, he lacked accountability. He continuously blamed this department and that department. Rather than be the face of the dealership, he told me about how this department is in another building, that he doesn't handle this or that, etc. He was disrespectful of my time spent sitting at the dealership and the time I spent emailing and calling. The entire experience has been awful. More

Tony Manzano sales man is very informative answering every question and is knowledgeable about the cars he showed us . I would recommend people ask for him. every question and is knowledgeable about the cars he showed us . I would recommend people ask for him. More

We are happy with the purchase from there and will recommend others there for sure recommend others there for sure More

The folks at Berman Infiniti Service of Chicago work hard to maintain the high standards of technical and customer service excellence that I've always associated with the Infiniti brand. Most importantly, in to maintain the high standards of technical and customer service excellence that I've always associated with the Infiniti brand. Most importantly, in the unusual but inevitable event of lapses in meeting these standards, the service representatives and the management are not only open to listening to their customers' concerns, they are also more than willing to go the extra mile to maintain a high level of customer satisfaction. This is the hallmark of professionalism and Berman Infiniti of Chicago not only "talks the talk"; they "walk the walk"! More

For whatever reason, I've noticed significant slippage in my satisfaction with the service at this dealership since they moved from the old location on Hooker to this relatively new location on N. Kedzie. No my satisfaction with the service at this dealership since they moved from the old location on Hooker to this relatively new location on N. Kedzie. Not only is the quality of the service reps noticeably more uneven, but the quality of the repairs is also uneven. For example, I had a very good experience when I bought my vehicle in for its 30K-mile check-up. It went without a hitch. But recently, when I retrieved the vehicle after repairs for somewhat mysterious damage (presumably caused by a pothole?), the airbag light illuminated (not the case when I brought the car in) and the AC stopped functioning (also working optimally before I brought the car in). I also have reason to believe that the two wheels that were supposed to be replaced with new wheels were actually replaced with refurbished wheels. :-/ More

Bought 3 cars total. The first car was amazing gave me no problems , the second one was terrible I kept going back and forth with the manager who gave me an i owe you and The first car was amazing gave me no problems , the second one was terrible I kept going back and forth with the manager who gave me an i owe you and didn’t honor it. Problem never fixed but I was able to sell that car and thought I would give them another try. I’ve come to the conclusion that this dealership is selling lemons. I do not recommend! I’ve been completely turned off from loving Infinitis because of this dealership. The first chance I get to sell I am and I’ll never look back! More

My experience with this dealership was good, the software update was made in a timely manner. update was made in a timely manner. More