Berman INFINITI Chicago

Had a wonderful experience . Jermaine Greeted me with a warm & professional attitude. He worked diligently to make sure my vehicle would be ready for my long Thanksgiving drive. He followed up with me promptly to review all service suggestions... and he stayed late to ensure my paperwork was completed for a smooth checkout. The service department makes me very happy we chose Berman Infinity!

No call to tell me what the CES light code was. No call when car was ready. I got there and only one poor guy (Nick) was working the desk trying to get to 5 other people - felt bad for him - did the best he could. Notes on one of my issues were vague/incomplete. Figured at least it’d be washed for me, but wasn’t. Driving from the burbs to the city for service wasn’t worth it. Will take elsewhere.

These locations is very professional and have excellent customer service, the staff treat you as if you were on of them, that says a lot for a company

Ramón anticipated all of my needs and exceeded all of my expectations. His charisma and expertise are immeasurable, and Berman is very lucky to have him.

My service tech Ramon addressed all my requests, professionally and efficiently. I had to leave earlier than expected and Ramon accommodated me without hesitation. Thank you! However, I was not happy with the mechanic who serviced my car. There were several things he/she failed to do: 1: all tire pressure were low but yet, they did not add air to tires. I was charged $30 for rotation and no air? 2: Oil change service intervals was never reset. 3: found areas of geese in the interior. Overall, my experience with Infiniti Berman has mostly been positive and will continue to bring my car there to be serviced.

I came in for an oil change and they took me right away. I was able to wait in the waiting area and enjoy a coffee and a comfortable setting. The customer service by Nick was excellent

Efficient and effective. Kelly was informative. Car was done quickly, facilities are clean. Shuttle / Uber service is appreciated and helpful. I’ll continue to use the service center

I found the dealership thru cargus.com they had exactly what I was looking for I was a lttle intimidated dy the downtown location but decided to take a chance. Called early Saturday morning told Jim the reason for my call and what i was looking for he was very helpful told him I was on my way he text me back saying that he was going get the car from the holding area and have it available when I arrived, He did just that when my wife and I arrived we introduce ourselves and shortly after we're on to the test drive. vehicle was as advertised he got dealer info he needed and we were on the way to finance which was great because my bank closed early, all in all one of the best car buying experiences I've had. I didnt feel pressured or like he was trying to take advantage of me.

My car was passed due for the maintenance. My service writer explained each gauge and gave me a better plan for the future needs. I also, have a part that needs service soon so he made sure I got the appointment and a loaner all set. I love my car...so I need to take good care of it.

Great service. Kept me informed while i waited and completed work early. Reviewed my car service needs for future. Friendly, effecient and courteous. Bathroom could have been cleaner.