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Berman INFINITI Chicago
Chicago, IL
1,682 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 04, 2015
Integrity does not come to mind when this dealership comes to mind. I purchased my G37x Sedan last year July 2014. The vehicle was leased and "supposedly" did n does not come to mind when this dealership comes to mind. I purchased my G37x Sedan last year July 2014. The vehicle was leased and "supposedly" did not have any accidents. well that following Fall I noticed my driver side door wouldn't shut automatically when I closed the door. I had to literally out my body weight against the door in order for it to close. I took my car to be serviced at Berman's Infinit of Chicago. I figured since I purchased my vehicle there I would be taken care of. Well I was wrong! I went on two different occasions. First they informed me that the door didn't have any errors and there wasn't a problem and the second visit I was told in the winter the doors freeze up and this had been a common issue. They were wrong! I took my car to Orland Infiniti and finally got an answer. The serviceman informed me my door was not adjusted and was not leveled accurately. Thus, I would need to take my car to a body shop and pay out of pocket. That isn't a good feeling when your car isn't even s year old and you're paying a monthly car note. Integrity is doing the morally right thing under all circumstances. This issue should have been addressed when I purchased the vehicle. There are stereotypes of certain occupations such as salesman, car dealers associates, lawyers etc.. Being crooked and deceitful. This situation fits that description. More
by S Jones
Employees Worked With
Jane Cigar, Chris Zammar
July 28, 2015
Awesome service!! I have always dreaded buying cars. Pushy sales people promising the world and delivering on nothing. That was until I went into Berman's infiniti on I have always dreaded buying cars. Pushy sales people promising the world and delivering on nothing. That was until I went into Berman's infiniti on LaSalle. The salesman Arry (sp) was absolutely amazing. We when in knowing the car we wanted and Arry (sp) made it happen! He did not push or promise what he couldn't deliver and was very though and knowledgeable. The finance guy Luis was amazing as well! I would def. recommend everyone to shop a Berman's More
by Christyf12
Employees Worked With
Aary, Luis Guzman
July 09, 2015
No Pressure I had been looking for a g37x used for awhile and yes price was an issue, I kept my eye on a 2011 with very low miles and when the price came down a b I had been looking for a g37x used for awhile and yes price was an issue, I kept my eye on a 2011 with very low miles and when the price came down a bit I called and talked to Matan he went over the car with me and said when I was ready to take a test drive to let him know. When I went in I was greeted by Matan and turned me over to Keith went on a test drive and fell in love with the car. Came back to the dealership and worked on the numbers told them were I need to be with my trade in they were very fair working on the price. No back and forth with price it was a very easy process and pleasure More
by David
Employees Worked With
Also worked with Keith
July 08, 2015
First time buyer - good experience Bought a used 2013 JX35 from this location and was very pleased with customer service and thoroughness - they went through everything with us and were Bought a used 2013 JX35 from this location and was very pleased with customer service and thoroughness - they went through everything with us and were not pushy or in a rush. Keith was very honest with us and my husband and I appreciated that. We would go back! More
by firstinfinitipurchase15
Employees Worked With
Keith
July 06, 2015
Great experience, went the extra mile! This was my first Infiniti purchase, and will be back. Ken Zeller was professional and honest. Their price and professionalism was above and beyond This was my first Infiniti purchase, and will be back. Ken Zeller was professional and honest. Their price and professionalism was above and beyond the other dealer I dealt with, in the Western Burbs. More
by carrp123
Employees Worked With
Ken Zeller
July 03, 2015
First time buyer will return for next car I walked in and waited no time at all for a salesman, I was test driving a car within 5 minutes and was able to get answers to all of my questions imm I walked in and waited no time at all for a salesman, I was test driving a car within 5 minutes and was able to get answers to all of my questions immediately. Definitely a good first time experience buying a car, I will be back for my next car. More
by Brian zanayed
Employees Worked With
Ryan Bellow, Ken Zeller
June 30, 2015
Keith Gerstner- The best salesman I ever had:) This is my second car purchase from this place:) Keith helped us a lot. Great deal and service. Amazing purchase experience. I denfinily recommend thi This is my second car purchase from this place:) Keith helped us a lot. Great deal and service. Amazing purchase experience. I denfinily recommend this place. BTW, my 13 months old daughter likes Keith a lot, and She had a Lots of fun with him:D . I think the biggest reason made her happy is "Keith helped her picked a car she like and she gonna buy it 15 years later:) " More
by smallball
Employees Worked With
Keith Gerstner
June 30, 2015
Great Experience with Keith and Cory This was my first car purchase ever and it couldn't have gone any better. From the moment I walked in Keith and Cory were there to help and explain ev This was my first car purchase ever and it couldn't have gone any better. From the moment I walked in Keith and Cory were there to help and explain every detail along the way. They were two very genuine and professional individuals. I never felt pressured and it was awesome how personable they were. I drove away with a great deal and peace of mind knowing all my questions and concerns have been taken care of. I would highly recommend anyone in need of a new or used car to check them out. I can't stress it enough how simple and enjoyable they make the process. More
by firstimebuyer
Employees Worked With
Keith Gerstner and Cory
May 04, 2015
bad customer service not professional at all saleman ken zeller. I was in the process of buying a truck ken lost my materal and could not find it. They sold the truck th not professional at all saleman ken zeller. I was in the process of buying a truck ken lost my materal and could not find it. They sold the truck that day not even considering give me a call to tell me that the the truck was sold .. bad business. More
by elmer
Employees Worked With
Ken Zeller
April 27, 2015
Unprofessional Sales Tactics This dealership uses the most unprofessional sales tactics. Their employees call people like myself (who never inquired about a car recently) on thei This dealership uses the most unprofessional sales tactics. Their employees call people like myself (who never inquired about a car recently) on their personal cell phones and send unwanted text messages soliciting their sales. I requested this be stopped once in February after talking with management (Chris Zammar) and it continues now into April. I'll be taking action against this dealer to ensure this practice ends. More
by eddilev
Employees Worked With
Chris Zammar
