Berman INFINITI Chicago

Ive been to other dealer who just cut contact after you buy a car from them. I actually have stayed in touch with the guy who sold me my car for the last few months. He calls me to make sure that my car is buy a car from them. I actually have stayed in touch with the guy who sold me my car for the last few months. He calls me to make sure that my car is still serving me well. Amazing service. More

Matt was great to work with and made the process of purchasing the vehicle very easy. He was very informative and went through step by step through all the features on my vehicle. I would highly recomm purchasing the vehicle very easy. He was very informative and went through step by step through all the features on my vehicle. I would highly recommend him and the dealership. More

I will never go back. the service department is lacking when compared to Dealers out in the Suburb. I live in the city not far from Berman's, but will not make the mistake of going back again. 1st time the when compared to Dealers out in the Suburb. I live in the city not far from Berman's, but will not make the mistake of going back again. 1st time they repair may drive side widow motor, only for it not to work a week later. Also when they changed the motor they left grease all over my door panel and seat. This time they ran a diagnostic on my car and charged me, and informed me that after the repair (air filter) they would have to run a diagnostic again and charge me again. I explained that other dealers do not charge over and over for diagnostic when it is for the same problem. I knew better, More

Matt is extremely knowledgeable of cars in general and Matt is extremely knowledgeable of cars in general and Infiniti in particular. The dealership seems willing to allow personal touches and extra tim Matt is extremely knowledgeable of cars in general and Infiniti in particular. The dealership seems willing to allow personal touches and extra time to make a sell. By far the best new car sale experience (4 lifetime including a Lexus). The rest of the team was great also (the few interactions I had). Price needed a 4% push but at the current date 4/12 the market is moving to favor the seller. Do take other quotes with you (I forgot mine somewhere even though I could swear I had them with me) including other luxury brands. Total sale time was 6 hours and the first training lesson was around 4. Most luxury car buyers in Chicago will go to the suburbs for purchases and major services because the dealerships in the city "have at least an attitude problem". It appears the new service center might solve some of the concerns. If Matt still works there I would recommend dealing with him and the dealership. More

It was a pleasure doing business with Luis Guzman and the others at Berman's. They were very helpful and very profesional on getting us in and out with our new car. We came from Fort Wayne and they had eve others at Berman's. They were very helpful and very profesional on getting us in and out with our new car. We came from Fort Wayne and they had everything ready and waiting. We would recommend Luis and the dealership. What a wonderful expierence. Thank you to Luis for all his time and effort. We look forward to doing business again in the future. More

I have purchased certified pre-own 2008 Infiniti FX35 from Berman's Infiniti on Oct 15. My sales person was Moe and Louis. During the test drive, I have noticed the tire pressure light was on and the sal from Berman's Infiniti on Oct 15. My sales person was Moe and Louis. During the test drive, I have noticed the tire pressure light was on and the salesperson(Louis) stated this can be due to hot/cold weather. So I bought the car and upon driving the car, I have noticed that the light was still on, so then I went back to the dealer and Louis went with me to the Service Center. All the service center did was inflate the tire, without checking for leaks and let me drove off. I was going to St Louis the wkend after and was going to top off the windshield fluid and I notice that the windshield fluid neck was missing where it connects to the container and when you look down in the hood, it was just a hole without anything covering it. I expressed my concerns to Joel, the service manager and he was going to replace it for me. He have tried to overnight the part for me, but was unsuccessful so I was going to come back after the trip to have it installed and in the meantime he covered the hole with a cap. So it was the wkend and I drove the car down to St Louis and I have noticed that my steering wheel had alot of vibration when I drive pass 60mph. So I drove down to St Louis the whole way that was less than 60mph. I then went to Firestone/Bridgestone dealer because that was the brand of the tires that were equipped. The tech manager showed me the tires were worn unevenly and that maybe one of the causes for the vibration. The tech manager then printed me a statement for the tires and told me to show this to the service manager. I came back from St Louis 10/24 and went to the dealer for the windshield fluid neck and showed them what the tech told me. Without examining the car again Joel stated I will talk to the used car sales manager and see what I can do. So the next day I called them back and they stated we can put new tires and the only thing we can offer is you paying for the tires at wholesale price and we'll mount them on for free. I then stated I still have vibration and Joel told me that's all I can do. So I filed a complaint to Infiniti Corp and stated everything and even questioning if the vehicle was up to certified preown standards. After the Infiniti Corp, Sales Manager, Service Manager have discussed amongst themselves they said the same thing and the car will not be reinspected. So then Joel said we inspect the tires and see what we can do. So after inspection(keep in mind this is the first ever inspection after the whole complaint) was that they found all the tires were unbalanced and one of the wheels had corrosion and they can treat that. So after that the car had less but still noticeable vibration. 2 days after that, my tire pressure light went off again and I went back to the dealer. They check the tires again and Joel told me that there is leaking air from the corrosion tire that is different than the one we treated. All the tires are numbered to a specific ID where the TPMS shows up. The tech told me that the tires were in the wrong location and the previous treatment was to one wheel that probably was not the one that was leaking air. So they treated the right tire that was leaking air and renumber the tire. So then I filed a complaint to BBB autoline because I was dissatisfied at their way of doing business. Joel called me the next day afterwards. I told him about the distrust I have in his dealer and the way they are handling things and then realized the things that are going on. So he was willing to reinspect the car and provide a checklist. I got the car reinspected11/12 and they said that they will change all the belts for me because there was a squeaky noise come out of the engine. The checklist that I was provided had steering wheel vibration and it was cleared.Tire losing air, tire unevenly worn, windshield fluid neck missing, belts needing to be replaced, unbalanced tire with steering wheel vibration I feel like the dealer did not inspect to CPO standards. This could of been prevented if they inspect like they were suppose to. This is false advertisement in what CPO stands for and also neglect in performing standard inspection before selling a vehicle to a customer. I would have never known about the vibration during the test drive because I live in Chicago and the dealer is in downtown. You can't even pass 30mph in those conditions. As a customer I am very dissatisfied at the professionalism of the dealer and the brand that they represent. More