Berman INFINITI Chicago

4 hours Expected oil change and tire rotation to take 2 hours max. Had 1 year old with me, so time was of the essence. Paper says I was given a world class Expected oil change and tire rotation to take 2 hours max. Had 1 year old with me, so time was of the essence. Paper says I was given a world class all.point inspection, but apparently it wasn't as I had to tell the rep after the fact that I had a tire pressure issue on one tire and then they discovered I had a nail in it. If they checked the alerts, they would have seen the issue. That then took over an hour to fix. Time updates given were never accurate. Had to tell the rep my car was sitting and hadnt been washed. Not how I envisioned spending 4 hours on a Friday. Car washes are not thorough, tire spokes were not wiped out and back of car was still dirty/ hand prints smeares on car. Wasn't a happy camper when I left. More

Great Quality Experience. Ken Zeller is Awesome! They were extremely accommodating from my entry until my exit. Although they guaranteed that no reasonable offer would be refused... Their accomodat They were extremely accommodating from my entry until my exit. Although they guaranteed that no reasonable offer would be refused... Their accomodating ways made me not want to haggle on a price. They were also thorough in doing a walk through of the vehicle. Ken Zeller is Awesome! More

Very streamlined and transparent My experience was very streamlined and stress free.Chloe was very upfront with pricing and didn't resort to high pressure sales tactics. I'm very sati My experience was very streamlined and stress free.Chloe was very upfront with pricing and didn't resort to high pressure sales tactics. I'm very satisfied with my experience. More

Just the right amount of sales There were no pushy sales pitch just the right amount of information to make a decision to buy. Happy with my experience and my purchase There were no pushy sales pitch just the right amount of information to make a decision to buy. Happy with my experience and my purchase More

Addy is great Addy was great: very professional, worked hard to make sure we could come to agreement and followed through to make sure was spotless at delivery Addy was great: very professional, worked hard to make sure we could come to agreement and followed through to make sure was spotless at delivery More

Fast and courteous After having spent hours and going though layers for what should be a simple car buying experience I was pleasantly surprised by my experience at Berm After having spent hours and going though layers for what should be a simple car buying experience I was pleasantly surprised by my experience at Berman Infinity in Chicago. Ken was the single point of contact and took care of my purchase with professionalism and speed. There were no pushy tactics and everything was handled courteously. More

Great Service! I just love to bring my vehicle into service here when needed. I used to bring it somewhere else and just doesn’t match up to Infiniti Of Chicago. Gre I just love to bring my vehicle into service here when needed. I used to bring it somewhere else and just doesn’t match up to Infiniti Of Chicago. Great place, will definitely be back for future services. More

Prompt and thorough. Runa was very customer service focused. The technician explained everything in detailed about my service and was able to answer all my questions to s Runa was very customer service focused. The technician explained everything in detailed about my service and was able to answer all my questions to satisfaction. More

Service They were extremely accommodating from the time I walked in the door. They were also thorough in doing a walk through of the vehicle showing me servi They were extremely accommodating from the time I walked in the door. They were also thorough in doing a walk through of the vehicle showing me services needed immediately vs. later. I really appreciated this as it gave me the opportunity to questions about my vehicle specifically! More

Good work They did good job on my car. Car was clean and ready for winter plus I received a gift. Iam happy with work they done They did good job on my car. Car was clean and ready for winter plus I received a gift. Iam happy with work they done More