Sales associate was great, very communicative and helpful and when the finance director dropped the ball on my paperwork he followed through as quickly as I was texting him. The vehicle (2013 Ford Edge Limited) could have been cleaned out better inside and the wax used on the outside was spread all over the windows and I had to pull over when the windshield fogged up and wouldn't clear. There was no owner's manual in the glove box, nor did they leave the window stickers, which were removed before it was delivered to me. I requested the manual from the associate but that was over a week ago and I haven't received a follow up. I'll probably have to order one from Ford which is not a big deal. When I took the vehicle for a test drive the associate told me not to get on route 30 - not sure the reason but I actually didn't intend to anyway. However, the vehicle was making a loud humming noise soon after I drove it away after concluding the purchase and as it turns out, there is a right rear wheel bearing going bad which is being replaced this week by a dealership closer to my home. Not sure if they knew that bearing was going bad and the associate was told not to let me drive it on the highway or if it was a coincidence. I've never purchased a used vehicle from a dealership and it's only my second used vehicle. Love the vehicle so far, hoping to drive it for many years. I live an hour away from the dealership, but by purchasing a Ford I can maintain it locally, which was my intention after not finding what I wanted at the local Ford dealerships.