Berman INFINITI of Niles

Berman Infinity - the WORST SERVICE experience ever (they don't deserve 1 star - required to post). I have been trying to get my Infinity serviced since May 20. Had an appointment with a loaner (promised whe don't deserve 1 star - required to post). I have been trying to get my Infinity serviced since May 20. Had an appointment with a loaner (promised when I bought the car at Berman). Arrived at Berman and was told by Sam the service rep someone had given the loaner away. Promised to reschedule and call - no call. I called repeatedly over many weeks and left numerous voicemails - no response. Finally in July I tried the online text feature. Received a text from Lee who informed me they had no loaners for 2 weeks. Scheduled an appointment then told no loaner. I was told she would contact me - again weeks have passed and still no call. See copies of texts attached - texts speak for themselves - this is definitely a "buyer beware operation." More

After we had gone to several dealerships, we drove 3 hours to Berman Infiniti of Niles since they had an Infiniti with everything we wanted. We had the pleasure of meeting and working with Howar Ruiz. hours to Berman Infiniti of Niles since they had an Infiniti with everything we wanted. We had the pleasure of meeting and working with Howar Ruiz. He did an amazing job showing and explaining the different features offered on the Infiniti QX50. He was very knowledgeable and never once pressured us into anything. He made our decision to buy easier and a lot more enjoyable. After meeting with Howar, we were introduced to Mitch Vargas, the Finance Manager. Mitch was very professional with his presentation and very informative on additional options available to the buyers of new/used Infiniti. Mitch explained the different types of warranties, benefits, plus the cost of the different programs. We were very impressed with both Howar and Mitch. They were both very accommodating and we highly recommend buying a car from them. More

The easiest and best buying experience we have had in years. Howar was awesome no pressure no surprises very upfront and honest. Financing was quick and easy Mitch was great. Wonderful buying experience years. Howar was awesome no pressure no surprises very upfront and honest. Financing was quick and easy Mitch was great. Wonderful buying experience highly recommend buying a car from them! More

Berman provided excellent sales and customer service on our purchase of a 2021 Q80. Eddy was a wonderful sales consultant and made the process smooth and seamless! We are very happy with the service and as our purchase of a 2021 Q80. Eddy was a wonderful sales consultant and made the process smooth and seamless! We are very happy with the service and assistance we received through this process. More

Working with Eddy Lindt at Berman Infiniti was such a pleasure! Their no-negotiation policy made the car buying process so much more comfortable, and you walk into the transaction knowing exactly what pr pleasure! Their no-negotiation policy made the car buying process so much more comfortable, and you walk into the transaction knowing exactly what price you're getting for the car. Eddy went above and beyond with accommodating us (we have crazy schedules and limited transportation) and he even delivered the car himself! Go buy a car from him! More

Eddy offered me a very pleasant shopping experience for my first car. He is nice and knows the car a lot. If you are interested in Infiniti as well, talking to him will be a lot of fun. my first car. He is nice and knows the car a lot. If you are interested in Infiniti as well, talking to him will be a lot of fun. More

Eddy was very patient and knowledgeable. He took his time in showing how to operate the vehicle and test drive it. I would highly recommend Eddy. Very professional and friendly. in showing how to operate the vehicle and test drive it. I would highly recommend Eddy. Very professional and friendly. More