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Berman INFINITI of Niles
Niles, IL
55 Reviews
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Showing 55 reviews
February 24, 2026
Our 2015 QX60’s CVT transmission unfortunately needed to be replaced recently. This is a very costly and extensive repair, as the entire transmission had to be replaced and the labor alone exceeded 30 hours be replaced recently. This is a very costly and extensive repair, as the entire transmission had to be replaced and the labor alone exceeded 30 hours. Needless to say, it was a pretty harrowing ordeal. Thankfully, Angelo and the team at Berman Infiniti were patient and supportive while I worked with Infiniti Consumer Affairs to sort out the repair. Angelo also secured a much‑needed loaner vehicle for me during the duration of the work. The repair itself was completed promptly and even earlier than expected. Overall, I’m quite pleased with the outcome thanks to the efforts of Angelo at Berman, as well as Chris and Adam at Infiniti Consumer Affairs. What could have been a nightmare repair and a significant financial burden became far more manageable because of their help. Thank you for supporting a loyal Nissan/Infiniti family More
by GordonLeav
Employees Worked With
Angelo Beltrano, Austin Will
December 31, 2025
We took our 2019 QX50 into Berman Infiniti of Niles for service. The check engine light was on and one of our tires had a nail in it. The service was performed quickly and efficiently. Service advisor service. The check engine light was on and one of our tires had a nail in it. The service was performed quickly and efficiently. Service advisor Angelo was very helpful and communicated with us about the service our vehicle needed. Our QX50 was given back to cleaned and repaired. We highly recommend Berman Infiniti of Niles for automotive repair. More
by jeffpeds
Employees Worked With
Angelo
December 12, 2023
Lee Zarras has always been very cooperative and pleasant to deal with. Always ready to listen and help the visit to the service department go smooth and short as possible. to deal with. Always ready to listen and help the visit to the service department go smooth and short as possible. More
by Pete
Employees Worked With
Lee Zarras
October 05, 2023
Lee Zarra in service has always been a pleasure to deal with! He’s very attentive and empathetic in his communication and customer service! Highly recommended to do business with! with! He’s very attentive and empathetic in his communication and customer service! Highly recommended to do business with! More
by Darrow961@msn.com
Employees Worked With
Lee Zarras
August 17, 2022
Berman Infinity - the WORST SERVICE experience ever (they don't deserve 1 star - required to post). I have been trying to get my Infinity serviced since May 20. Had an appointment with a loaner (promised whe don't deserve 1 star - required to post). I have been trying to get my Infinity serviced since May 20. Had an appointment with a loaner (promised when I bought the car at Berman). Arrived at Berman and was told by Sam the service rep someone had given the loaner away. Promised to reschedule and call - no call. I called repeatedly over many weeks and left numerous voicemails - no response. Finally in July I tried the online text feature. Received a text from Lee who informed me they had no loaners for 2 weeks. Scheduled an appointment then told no loaner. I was told she would contact me - again weeks have passed and still no call. See copies of texts attached - texts speak for themselves - this is definitely a "buyer beware operation." More
by GCLARKE
Employees Worked With
Austin Will, Lee Zarras
January 27, 2022
Buyer beware of this dealership and the QX80 2022. My car has been in the shop for 40 days. Dealer defers to Infiniti. Infiniti defers to dealer. I paid $90K to drive a loaner. I feel taken advantage of. has been in the shop for 40 days. Dealer defers to Infiniti. Infiniti defers to dealer. I paid $90K to drive a loaner. I feel taken advantage of. I am out $90k while Berman GM refers me only to Infiniti corporate (who doesn’t reply to my calls or emails unless I badger them). Disappointing customer service. Better business bureau now involved. Multiple electrical issues: parking sensors go off when it rains, seatbelt sensors go off sporadically and at random, radio gets stuck on loud static noise, dashboard goes dark. Unsafe electrical issues. Annoying also. Still waiting for them to make it right. More
by kirmsersara
Employees Worked With
Brian GM
July 08, 2021
After we had gone to several dealerships, we drove 3 hours to Berman Infiniti of Niles since they had an Infiniti with everything we wanted. We had the pleasure of meeting and working with Howar Ruiz. hours to Berman Infiniti of Niles since they had an Infiniti with everything we wanted. We had the pleasure of meeting and working with Howar Ruiz. He did an amazing job showing and explaining the different features offered on the Infiniti QX50. He was very knowledgeable and never once pressured us into anything. He made our decision to buy easier and a lot more enjoyable. After meeting with Howar, we were introduced to Mitch Vargas, the Finance Manager. Mitch was very professional with his presentation and very informative on additional options available to the buyers of new/used Infiniti. Mitch explained the different types of warranties, benefits, plus the cost of the different programs. We were very impressed with both Howar and Mitch. They were both very accommodating and we highly recommend buying a car from them. More
by mluscher948
Employees Worked With
Howar Ruiz, Mitch Varga
June 27, 2021
The easiest and best buying experience we have had in years. Howar was awesome no pressure no surprises very upfront and honest. Financing was quick and easy Mitch was great. Wonderful buying experience years. Howar was awesome no pressure no surprises very upfront and honest. Financing was quick and easy Mitch was great. Wonderful buying experience highly recommend buying a car from them! More
by Jbarnes71
Employees Worked With
Howar Ruiz, Mitch Varga
May 21, 2021
Berman provided excellent sales and customer service on our purchase of a 2021 Q80. Eddy was a wonderful sales consultant and made the process smooth and seamless! We are very happy with the service and as our purchase of a 2021 Q80. Eddy was a wonderful sales consultant and made the process smooth and seamless! We are very happy with the service and assistance we received through this process. More
by NS
Employees Worked With
Eddy Lindt, Nissan Khouchaba
April 24, 2021
Working with Eddy Lindt at Berman Infiniti was such a pleasure! Their no-negotiation policy made the car buying process so much more comfortable, and you walk into the transaction knowing exactly what pr pleasure! Their no-negotiation policy made the car buying process so much more comfortable, and you walk into the transaction knowing exactly what price you're getting for the car. Eddy went above and beyond with accommodating us (we have crazy schedules and limited transportation) and he even delivered the car himself! Go buy a car from him! More
by sophiesails
Employees Worked With
Eddy Lindt
