Berman Subaru of Chicago

FIRST TIME USED CAR BUYER - 100% SATISIFED Can't say enough about this place. Being a first time used car buyer, I was pretty nervous. You hear so many horror stories of used cars and car dea Can't say enough about this place. Being a first time used car buyer, I was pretty nervous. You hear so many horror stories of used cars and car dealerships altogether. But Mid City Subaru was great. They exceeded my expectations. They gave me a fair price on my trade in and a great price on my Outback. I personally worked with the managers Dan and Joe and sales consultant Andy. Communication was clear and prompt. I had a lot of questions and felt comfortable asking even the "stupid" ones. I'm also pretty indecisive and paranoid...but again these guys helped me through the whole process. I would definitely recommend Mid City to friends and family. Backed by Berman! More

Cyndi Moyano Is an expert an awesome Cyndi gave us a big help. She was very knowledgeable just like a car expert. When we communicated just feel like a best friend talk. Thank Cyndi! Cyndi gave us a big help. She was very knowledgeable just like a car expert. When we communicated just feel like a best friend talk. Thank Cyndi! More

Carey Crow Is Awesome I had a great experience working with her on Monday she was very knowledgeable and answered any question that I had. She made sure that I was okay wit I had a great experience working with her on Monday she was very knowledgeable and answered any question that I had. She made sure that I was okay with all the steps and explained everything very detailed as to what we would be doing. More

Great sales man Rob helped us get a great deal on a new car. We just moved to Chicago. He made us feel very welcomed. I would definitely make sure you ask for rob. Rob helped us get a great deal on a new car. We just moved to Chicago. He made us feel very welcomed. I would definitely make sure you ask for rob. More

Awesome salesman Rob was great and very knowledgeable. He assisted with the paperwork for the purchase to be made out of state, as I wasn't planning on changing my cur Rob was great and very knowledgeable. He assisted with the paperwork for the purchase to be made out of state, as I wasn't planning on changing my current residency yet. If you're in the market for a car, definitely go see Rob! More

GREAT quick and simple, GREAT customer service. would recommend to my friends and family to deal here. Bought a 2006 GTO and couldn't be any happier quick and simple, GREAT customer service. would recommend to my friends and family to deal here. Bought a 2006 GTO and couldn't be any happier More

Great Experience! Great Car! My boyfriend and I had been looking to buy a new car for a long time and decided on the 2018 crosstrek. Our mind was set on the exact car that we want My boyfriend and I had been looking to buy a new car for a long time and decided on the 2018 crosstrek. Our mind was set on the exact car that we wanted, and that is exactly what we got. We arrived at mid city excited and nervous to make our dream car reality. As soon as we walked in we saw Andy who seemed very happy to see us. He helped us order the car and made the process real easy. He is friendly and easy to talk to, and we never felt like we were being pressured into anything we did not want. We bonded instantly when we found out we grew up in the same neighborhood. He is very humble and patient. He even went out of his way to take us to the bank and back to the dealer. We love our new car and we really appreciate Andy for helping us get it! Thanks again! More

Excellent Transaction From the salesman Orlando Morales to the Manager Dan D'Andrea and Finally the Finance Officer Nicole the entire process was seamless. I have to highl From the salesman Orlando Morales to the Manager Dan D'Andrea and Finally the Finance Officer Nicole the entire process was seamless. I have to highly recommend this dealership for their professionalism and integrity. I am extremely satisfied with each level of service from start to finish each person exceeded my expectations. More

the most patient sales rep i've ever met :) Drove 6 hrs to look at a car without an appointment and was greeted my Orlando Morales, the most patient sales rep i've ever encountered! He made our Drove 6 hrs to look at a car without an appointment and was greeted my Orlando Morales, the most patient sales rep i've ever encountered! He made our car-shopping experience amazing! I wont hesitate to drive six hrs again for my next Subaru! Orlando Morales looked into every car that we wanted to see without pressuring us to settle on one. After almost 5 hrs of looking and test driving, Orlando still was as enthusiastic as he was when he greeted us at the door! Best car-shopping experience ever! More

A Truly Caring Sales Rep This past week I purchased a new car. My first since 1997. I know. It was about time! As you can imagine, I was a bit nervous and anxious. I had the p This past week I purchased a new car. My first since 1997. I know. It was about time! As you can imagine, I was a bit nervous and anxious. I had the pleasure of working with a truly caring, patient, and knowledgeable sales rep-Orlando Morales. Mr. Morales and I discussed the kind of car I was looking for and my price point. We ended up looking at the Subaru Foresters. We test drove one, and I really liked it. Mr. Morales was very knowledgeable about the car, its features, and answered all my questions. Afterwards, we ran the numbers and it didn't fit in my price range, and I left. No more than 10 minutes later, Mr. Morales phoned me back asking me to come back and that he would be able to work within my budget. I arrived later in the afternoon. After a minor ordeal of going to a different lot to look at a car, which was on the actual lot, I was ready to leave again since the car of the lot didn't have what I wanted. As I getting ready to leave again, Mr. Morales' manager stopped me and asked what I wanted. I told him I was looking for. It just so happened-maybe-that a car just arrived from a partnership dealership that matched what I wanted. Mr. Morales again showed me this car, its features, and ran the numbers, which got closer to my budget. I decided to move forward with getting actual numbers. At first, the person in finance was very off-putting (thus the four star rating for buying process). As soon as I sat down, he wanted me to start signing the papers. I said I wanted to know the final price, the lending bank, the interest rate, the extended warranty, and then the true final price. Despite this process being "backwards" to him, which in my mind was "forward", we proceeded in the order I wanted to go. After he presented all the information, I took about 15 minutes to discuss the purchase with my family. After a counter offer about the trade-in value of my car (yes, the 1997 one), we agreed to terms. It was only after this part did the person in finance become slightly more likeable. After signing the paperwork, Mr. Morales was still there (mind you this process was going into its fourth or fifth hour!). He congratulated me on the purchase. Mr. Morales was checking to make the sure the car was ready. A few minutes later he drove the car up and apologized for the delay. Mr. Morales showed me a few more items, and told me contact him again so we could set-up some of the features. We agreed to meet the next day. I texted Mr. Morales the next day and we promptly set-up an appointment to meet later that day. Again, he was very thorough in his explanation and answered all my questions, silly as they may have been. We were able to set-up the additional features, and had the wheel locks installed. Before I left again, Mr. Morales told me if I ever needed anything and/or had any questions that I should not hesitate to reach back out to him. In the end, I felt very happy with my purchase. Mr. Morales is an incredible sales rep. He answered all the questions, took his time with me, and I never felt like he was just looking for a sale. If you are purchasing a car at Mid City Subaru, I would highly recommend that you ask for Mr. Orlando Morales. More