Berman Subaru of Chicago

I first called your service department and spoke with a gentleman in regards to the problem I was having with my vehicle. The gentleman was very knowledgeable and worked around my schedule the best he cou gentleman in regards to the problem I was having with my vehicle. The gentleman was very knowledgeable and worked around my schedule the best he could to get my vehicle in for inspection/service as soon as possible. When I brought my car in, I asked for the gentleman I spoke with on the phone, Lance Groff, and after the mechanics looked at my car, he contacted me and was very informative and explained the problem to me in detail and the estimated cost. When I came in to pick up my vehicle Lance remembered my name which was very welcoming. I will continue to contact/deal with him on all my future service needs. Overall, he was a delight to deal with. More

I called to schedule an appointment for service. I was hearing a noise on the right side near the wheel, and figured it may be suspension related. The person I spoke to, Lance was extremely helpful and fr hearing a noise on the right side near the wheel, and figured it may be suspension related. The person I spoke to, Lance was extremely helpful and friendly; and also noticed that I was due for an oil change too. In a world where quality care and customer service are often forgotten, it was refreshing to deal with such a helpful individual. In the future, I will ask for Lance by name, and continue to coming to your dealership for service. More

I was getting ready to leave out west in my Tribeca and I noticed my tire light came on. With not a lot of time to play with, I contacted Mid City and asked what to do. I spoke with Lance over the phone, he noticed my tire light came on. With not a lot of time to play with, I contacted Mid City and asked what to do. I spoke with Lance over the phone, he told me to bring my car in and they'll look at it. Took the car in, they looked at it and Lance explained it was a faulty tire sensor. He gave me an estimate on the cost,but explained that they didnt have the part in stock. I explained the trip that was planned that day and the urgency of getting this fixed. Lance called a few other dealerships, was able to locate this part somewhere else and explained it would be about two hours to get it. I was happy to wait, even happier when I found out it was himself that went to get the part on his lunch break. Lance's communication and willingness to go out of his way will keep me going back to Mid City for service. More

We just bought our car here and had a great experience. Our salesperson was Reggie and she was wonderful: informative, personable, and hard-working. She never pressured us to add bells and whistles to th Our salesperson was Reggie and she was wonderful: informative, personable, and hard-working. She never pressured us to add bells and whistles to the car we wanted to buy (she asked, of course, but when it became clear that we knew exactly what we wanted, she didn't push). Reggie worked tirelessly to meet our needs. Jordan, Reggie's, manager, was also pleasant to work with and traded cars with another dealership to obtain the color and model we were looking for. Even Gary, the guy who goes over the contracts/financials once customers have settled on a purchase, was nice and funny. I would highly recommend Mid-City Subaru. If you go there, ask for Reggie: she is super! More

I would recommend everyone in this region who wants to buy a Subaru to talk to this friendly sales and friendly place first. And their SErvice Dept is nice too. buy a Subaru to talk to this friendly sales and friendly place first. And their SErvice Dept is nice too. More

This was the first time I have purchased a new car in years. I found the staff extremely helpful, not pushy in any way and provided an overall great buying experience. They went the extra mile to put me years. I found the staff extremely helpful, not pushy in any way and provided an overall great buying experience. They went the extra mile to put me in the car I wanted the same day. They also spent a lot of time explaining the features and operation of the automobile to my family and me. I am very happy with the car and highly recommend this dealer. My sales person was Reggie and she did a geat job. More

I came to Pam looking to find a cheap car to get me back and forth from work. After asking me to tell her what I would want from a car, she suggested that I go with something a bit newer and with fewer mile and forth from work. After asking me to tell her what I would want from a car, she suggested that I go with something a bit newer and with fewer miles. Luckily, I've always wanted a Subaru and they had plenty on the lot to show me. She introduced me to a Subaru Impreza Hatchback because she felt that was the car that would fit me the best. She was right! She found the perfect car for me and was a pleasure to work with. She also drove me back home because she would not stand for me taking the blue-line back in the 100 degree heat! I felt very comfortable working with both Pam and Regina because I felt they were looking out for my best interest and making sure that I found the vehicle that would be the safest for me. Regina helped me through all my paper work and was so helpful in answering all of my questions. I had lots of questions-- so many that I called her off the clock twice and she was glad to work with me! Overall, a WONDERFUL EXPERIENCE! I will definitely be back and recommend this dealership, especially Pam and Regina, to all I meet! More

Im completly satisfied with my subaru legacy, the sales team (Michael E. and Theo, Jordon) They made this the best car shopping experance of my life so far. They are very accomidating and understanding, no team (Michael E. and Theo, Jordon) They made this the best car shopping experance of my life so far. They are very accomidating and understanding, no preasure at all..... They should offer a training class for other car dealerships, so they can see how car buying should be.... Great Job Midcity Subaru. More

We just got a 2011 Forester a week ago from Mid City and we had a great experience. We were given a great price right off the bat and had will be glad to work with both Adam and Jordan again. we had a great experience. We were given a great price right off the bat and had will be glad to work with both Adam and Jordan again. More

It took a while for someone to give us the time of day when we arrived. Then a lot of typical dealer interaction. But the number one thing that drove me nuts here is the dealer's unwillingness to discus when we arrived. Then a lot of typical dealer interaction. But the number one thing that drove me nuts here is the dealer's unwillingness to discuss price or financing with us without running our credit. Despite my assurances that it was spotless and that if for some reason we got to that stage, I wasn't going to hold them to hypothetical conversations in order that we could discuss options prior to committing. They insisted, then we had the discussion, but this general attitude pretty much clinched the fact that I wasn't going to do business with them then or in the future. Very stubborn and unprofessional in my opinion. More