Bernardi Honda of Natick

Salesman was friendly and communicative, I had no issues with him. We agreed on the purchase price of a 2025 model in early June, I was told the car would be delivered in early/mid July. The car didn’t arri with him. We agreed on the purchase price of a 2025 model in early June, I was told the car would be delivered in early/mid July. The car didn’t arrive until 7/29. I also discovered that day that it was a 2026 model year, even though they told me they ordered a 2025. They refused to honor the agreed upon price despite their mistake and quoted me a higher price, take it or leave it. Furthermore, the finance manager was unprofessional and seemed more interested in getting me out the door than helping me understand the forms I was signing. All in all, it took over 3 hours to pick up the car that day. Very unpleasant experience, and it felt like a bait and switch on the price. Love the car, but will be taking my future business elsewhere. More

The dealership was clean, has clear information available online regarding their inventory, and service was good. online regarding their inventory, and service was good. More

Jack was excellent to work with -- great communication, up front about everything, and very easy to work with! Couldn't have asked for a better person to work with as a new car buyer. up front about everything, and very easy to work with! Couldn't have asked for a better person to work with as a new car buyer. More

My recent visit to Bernardi marked my third lease with the dealership, and once again, it was a 10/10 experience. The reason I continue to return—despite having other dealerships closer to home—is simple: the dealership, and once again, it was a 10/10 experience. The reason I continue to return—despite having other dealerships closer to home—is simple: Victor Medina. Victor is truly exceptional, not only as a salesman but as a person. He brings a level of professionalism, integrity, and genuine care that is rare in any industry. He’s patient, honest, and consistently puts the customer’s needs first. Over the years, I’ve come to trust Victor completely—and he has never let me down. It’s not just about getting a car; it’s about feeling confident and cared for throughout the entire process. That’s exactly what Victor delivers every time. Because of him, Bernardi continues to be my go-to dealership, and I recommend both the dealership and Victor without hesitation. If you’re looking for a seamless, stress-free experience with someone who truly has your best interest at heart, ask for Victor Medina. You won’t be disappointed. More

I had a great experience with Victor Medina. He made what could have been a stressful experience, fun and calming. He was very patient answering all my questions, explained the features and demo He made what could have been a stressful experience, fun and calming. He was very patient answering all my questions, explained the features and demonstrated how they worked. I highly recommend him and Bernardi Honda dealership. More

My visit to Bernardi Honda of Natick was not the first. I always have the great experience and leave with a new car. I always have the great experience and leave with a new car. More

Excellent service in the office and the shop! Would recommend them to all Honda owners! Would recommend them to all Honda owners! More

My partner and I just bought a Certified Pre-Owned 2024 Hybrid CR-V Sport-L from this BH Natick Dealership and we couldn't have had a better experience. I was skeptical ahead of time because in the past I Hybrid CR-V Sport-L from this BH Natick Dealership and we couldn't have had a better experience. I was skeptical ahead of time because in the past I have had some pretty awful experiences at other dealerships. First off, a huge shout-out to the new General Manager, Brian Downey. Jim and I arrived on the lot only to find that the Handicapped Spots were taken by cars waiting to be sold. Jim, a disabled vet was not amused, neither was I. We walked into the dealership and expressed our frustration and discontent. Brian came up to us in short order, introduced himself, apologized profusely and already had the handicapped spaces vacated; had spoken to every one of his sales staff about how he doesn't want to see that ever happen again. That uplifting first impression not only colored our first view of this dealership, but continued throughout our visits there (every time we arrived, the spaces were clear for patrons who need the spaces. Yay.) Not only did our salesperson, David D. do an outstanding job, but the sales staff was friendly and welcoming, where-ever we were in the building. I cannot speak to the past, but currently, this dealership is being run by someone who is committed to excellent customer service standards, I should know because as a retired Assistant Director of a busy, public library I often offered workshops to our large staff on best customer services practices. Our new CRV Hybrid is a deliciously comfortable car, with so many bells and whistles that we truly needed the hand-holding and instruction that we received from David, our salesperson. Basically I felt like the dashboard and bluetooth video screen looked like a Space Ship's panel. I was daunted!! I would highly recommend this Honda Dealership to any of my friends. And I am a very hard sell. Cheers, India N. (Hopkinton, MA) More

This dealership goes out of their way to ensure that the customer has a great experience. It is very enjoyable to experience excellent customer service and vehicle maintenance. customer has a great experience. It is very enjoyable to experience excellent customer service and vehicle maintenance. More

Servic dependable Kerrey was great. My wife picked up car when she came home said let’s remember him he was great. My wife picked up car when she came home said let’s remember him he was great. More