Bernardi Honda of Natick

Yet another disappointing service visit for a simple oil change/battery check. The service advisor did not keep me updated while I was waiting for my vehicle. The initial result of my battery test showed th change/battery check. The service advisor did not keep me updated while I was waiting for my vehicle. The initial result of my battery test showed that there was "possibly a bad cell" and that a second test was necessary. Supposedly the second test was inconclusive, so of course they tried to sell me a new battery. Once home after my three hour visit, I looked under the hood only to notice that the technician did not close the battery terminal cover. Why? because "we was sure that you was going to get the battery replace and he was ready to remove it." Thanks for assuming. On the Multi-Point Inspection form provided to me, battery performance was indicated green when in fact it should have been red. This was another oversight I called to the service advisor's attention. Again, where is the quality control? Lastly, though I could go on and on, I have asked four times for the inspection video taken by the technician, but have yet to receive it. Not a great experience overall. You have a choice to service your car anywhere...this dealer is NOT your best option. More

Jams was very helpful, and explained the entire process and what to expect while I waited for my car. He also checked on me halfway through my service to make sure I had everything I needed. I also enjoy t and what to expect while I waited for my car. He also checked on me halfway through my service to make sure I had everything I needed. I also enjoy the live updates and videos from the mechanics while you wait. Very happy with my experience! More

Bought new Honda Pilot. The sales & service staff are impeccable. We personally dealt with Matt Lavitman in Sales and Victor Lopez and David Savage in Service. These guys ar The sales & service staff are impeccable. We personally dealt with Matt Lavitman in Sales and Victor Lopez and David Savage in Service. These guys are so professional in every way! More

Best of the best! We are Bernardi Honda of Natick loyal customers for past twenty years. Thanks to the wonderful BHN team we keep coming back and always leave happy We are Bernardi Honda of Natick loyal customers for past twenty years. Thanks to the wonderful BHN team we keep coming back and always leave happy and satisfied! We recently purchased Honda Civic, and I would like to express my special gratitude to Julio Ruiz, who helped us to find great deal. We were amazed by his professionalism, knowledge and kindness! Thank you very much! More

Jams was the easiest person I’ve ever had to deal with. He took care of me from the start all the way till the end when I picked up my car. He answered all my questions and made sure I was comfortable with He took care of me from the start all the way till the end when I picked up my car. He answered all my questions and made sure I was comfortable with everything. If you get the chance in service to get in Jams line make sure you do. He is the best! More

Great car-buying experience with Bob McGrath and Bernardi. He was extremely knowledgeable about Hondas, thorough, attentive to detail and there was no pressure. Very personable, too, which made it e Bernardi. He was extremely knowledgeable about Hondas, thorough, attentive to detail and there was no pressure. Very personable, too, which made it enjoyable. More