Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bernardi Honda of Natick
Natick, MA
1,666 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,666 reviews
February 23, 2012
I want to express my sincere gratitude and appreciation to Seth Marshall of your Natick branch. After purchasing a 2009 CX9 from your dealership in late 2011 I quickly became aware of radio reception prob to Seth Marshall of your Natick branch. After purchasing a 2009 CX9 from your dealership in late 2011 I quickly became aware of radio reception problems in the vehicle. Let’s put it this way, when you only receive only two radio stations and are forced to listen to The Starlight Vocal Band, it quickly becomes apparent that there is a problem. I brought the vehicle back to the dealership and was greeted with a warm and friendly staff that made me feel that my problem was an easy one to fix and that they would have me back on the road in no time. I was provided a loaner car to use to get to work at no cost to me while my car was being serviced. Later that evening I went to pick up the car and was told that there were some issues with a third-party installation of a GPS, device and to go see the service manager – Seth Marshall. Seth greeted me warmly and expressed his concern over the issue and told me that he was going to have someone review the installation to see if there was anything further they could do to resolve the issue. Too many times when you purchase a used car there is always a gut feeling you get when you think you may have bought a “lemon”. Seth made me feel very comfortable by telling me he knew someone who specialized in these types of installations and to not worry about it. A few days later I was asked to bring my car in again to have the specialist look at the installation; again, I was provided a loaner car which was excellent because I did not have to cancel a meeting I had originally planned to cancel in light of what was happening. Seth continued to pursue the problem and updated me frequently. I was extremely shocked that I was getting such great service from such a large dealership; he must have been dealing with hundreds of people and he always made me feel like I was the only one. It was something I have experienced only a few times in my life when dealing with car dealers. Later that evening I picked my car only to discover that the issue still was not resolved. I called Seth, who somehow always seemed to be available. He asked me to bring the car to the location that did the work and to try and replicate the problem for them. I agreed and drove to the facility myself. Seth provided, contact information, address, and driving directions to me so I would have no problem finding the place. Earlier that day I received a call from a gentleman named Keith from Micorp who explained what they were going to do once I got there and that they had an idea of what could be causing the issue now that I had provided them a few more small details. After 20 minutes they were able to completely resolve the issue and I am now the proud owner of a CX9 with a great working radio and a member of the Bernardi family. I trust that Seth and his team will do whatever it takes to make sure I am happy with my choice of Bernardi. I plan to take my vehicle to Bernardi for servicing – even though it is a Mazda because I know I will be taken care of. Additionally, my wife will be in the market for a used car in 2012 and I am certainly planning to introduce her to the Bernardi family. Great communication, tenacity, perseverance, accountability, and the ability to instill trust are all great assets to possess as a service manager. With Seth Marshall, you get them all. He is a great asset to your organization and someone who has restored my faith in the auto service industry. More
by cjohnston64
Employees Worked With
Seth Marshall Graham Lower, Seth Marshall
February 02, 2012
Despite posting of a bad experience and trying to speak to a manager, I have gotten nowhere with Bernardi. In fact, they called my wife again (4 months later) with the same b.s. pitch about someone "intere to a manager, I have gotten nowhere with Bernardi. In fact, they called my wife again (4 months later) with the same b.s. pitch about someone "interested in buying our used 2004 Accord". Total b.s. sales pitch, which we fell for before (unfortunately). Last time when we fell for it, we dragged our 3 month old in to Bernardi, ready to make a deal. But this time, we told them to get lost, and we weren't falling for their scam again. Asked them to take us off their list... see my previous review on Bernardi for full details. It's too bad because we had previously had positive experiences with Bernardi and hadn't even considered looking for a new vehicle elsewhere. However, we now feel no attachment to Bernardi due to their sleazy sales tactics. More
by prater77
Employees Worked With
Various
January 22, 2012
We purchased a pre-owned Toyota Rav4 recently and had an excellent experience with Matt. We came a couple times for a test drive and he was perfectly patient with us as we shopped around at other dealership excellent experience with Matt. We came a couple times for a test drive and he was perfectly patient with us as we shopped around at other dealerships, but he applied the appropriate amount of follow-up. He was so friendly, unpressuring and yet persistence without being a nuisance. We made a deal we were happy with, and he stayed several hours later than his shift on the delivery date to see us through to the end. The car was in better condition than others we saw at competitors', they gave us a full tank of gas which we discovered at other places is surprisingly uncustomary, but there were a few very noticable scratches and scuffs on the exterior which they said they usually clean up before showing their cars, and hadn't been able to yet so that was worked into the deal to get them fixed on a "We Owe". Unfortunately that's where this dealership (not Matt) gets the Bad rating for quality of work. We dropped the Rav4 off with service, told them they had up to a week to get the "we owe" work done if needed, since we were taking a trip but if it was done sooner we'd have someone pick it up. We got no calls when it was done, followed up with them when we got back to see if it was ready only to find out that it had been done 6 days earlier, and it was raining when we picked it up so we couldn't see the work they did. When we got it home and saw it the next day in the sunshine, the buff marks were very obvious, some of the nicks weren't even touched, and overall the body work was sloppy. It was clear they didn't care about their workmanship, since the car was a sold unit and not making the service department any revenue. Unfortunate, because now we know not to go back to their service department. We will definitely go back to Matt in Sales though and will refer people to him! Thank you Matt!! More
by JohnsTitles
Employees Worked With
Matt Hughes
January 15, 2012
I purchased a new Honda Civic at a very fair price.They more than met my expectations on price and trade in value.Chris the salesman realy new and explained everything about my new car.I would definatley r more than met my expectations on price and trade in value.Chris the salesman realy new and explained everything about my new car.I would definatley recomend them to friends and family looking for a new Honda More
by jjpicard
Employees Worked With
Chris Corriveau
January 12, 2012
This was my second purchase at Bernardi Honda. Both times I purchased from Josh McClousky. I am a single parent with a fixed budget. I love Honda Civics. They are the perfect car for my lifestyle and budget. I purchased from Josh McClousky. I am a single parent with a fixed budget. I love Honda Civics. They are the perfect car for my lifestyle and budget. Low maintenance, great on gas, and easy to drive and within my budget. But it is more than the car it was the total experience of the purchase process. I can't say enough great things about Josh. He breaks the mold of the sterotypical car salesperson. He was professional, incredibly knowledgeable and understood my needs. My budget was my budget and I had no room to make deals. I had other dealers that were calling me. 2 years ago I bought a Civic from Josh and was so surprised at how nice the whole process went. I contacted him about 3 months ago to say that it the near future I would like to buy a newer version. He worked with me on making the deal happen. There was no nonsense. I had other dealers calling me who did business with me years ago. I wouldn't even think twice about switching to them. I never gave them a thought since my past experience with Josh went so well. Although he had another customer in last night, he dealt with us simulateonously making sure that we were both getting what we needed. I have family members in the near future who need cars and I am sure to take them with me to Bernardi to see Josh. I pick up my car Saturday morning. I purchased it last night. Josh is by far the best car salesperson I have ever worked with. I would highly recommend him and Bernardi to friends and family. I want to thank Josh for another great purchase! More
by rhondamcgee
Employees Worked With
Josh McClousky
January 08, 2012
I was in the market for an accord coupe and had searched many dealers such as Boch and Honda north. When i presented my offer to these places they thought i was lying and thought i was ludicrous. I emailed many dealers such as Boch and Honda north. When i presented my offer to these places they thought i was lying and thought i was ludicrous. I emailed bernardi about a listing and we even made offers and counter offers over email. I came in and had Darell as my salesperson. He was the most friendly, fun loving guy ever. He was very accomodating and helpful throughout the process. My relative who had bought a car from boch the other day said that he would also be making his future purchases from bernardi. The overall experience was great and i definitely would reccomend bernardi over all other competitors. More
by minhp0345
Employees Worked With
Darell
December 23, 2011
I went to this dealership to test drive the CRV and the Honda civic. The sales woman, Michelle, seemed nice and was helpful, albeit a little pushy when showing me the cars. She asked for my phone number an Honda civic. The sales woman, Michelle, seemed nice and was helpful, albeit a little pushy when showing me the cars. She asked for my phone number and my email address, which I now regret giving. Since my visit 11 days ago, I have received 11 voice mails/phone calls and 3 emails from Michelle/the dealership. Two or three attempts would have been reasonable, but this is bordering on harassment. I have been to four other dealerships, including one other Honda dealer, and none of them have followed up at all. I respect this. Bernardi does not have the right to treat me like I am gullible and harass me. More
by FCarey
Employees Worked With
Michelle
December 18, 2011
We have been loyal to Natick Bernardi Honda for many years now. We have purchased 3 Hondas from them in the last 6 years. We have always received great service. Alex Yanovsky was a step above. He was ve years now. We have purchased 3 Hondas from them in the last 6 years. We have always received great service. Alex Yanovsky was a step above. He was very friendly, helpful, and cordial. He offered us a good deal which was processed smoothly. We will certainly continue to go to Bernardi Honda in the future for our service and car buying needs. More
by Hondalady47
Employees Worked With
alex yanovsky
December 04, 2011
I contacted Bernardi Honda by phone and asked if they could match a price I had from another dealership for a 2012 Honda Pilot Touring. They said that they could "work with those numbers", so I decided t could match a price I had from another dealership for a 2012 Honda Pilot Touring. They said that they could "work with those numbers", so I decided to make the 35 minute journey to their dealership. I worked with Eric Yngve who was GREAT. He was super honest and didn't feed me any lines. The overall experience was VERY positive. I felt quite bad when I didn't end up purchasing the vehicle from Bernardi (I went with another dealership because my wife preferred a white car) because they were able to match the price and they were extremely honest and helpful. So, even though I didn't buy from Bernardi, I HIGHLY recommend doing business with them. They are a great dealership. More
by silva1406
Employees Worked With
Eric Yngve
November 20, 2011
I have been buying Honda cars from Bernardi Honda since the 1970's. Every time I go there we are always greeted nicely with very friendly employees. I just turned in a 2009 leased Civic because the 3 yea the 1970's. Every time I go there we are always greeted nicely with very friendly employees. I just turned in a 2009 leased Civic because the 3 year period was over. I again went through Mike Paoheco to help me. He has got to be the best and nicest salesman you have in the company....Mike is always there to help and answer any questions I had. Mike takes his time with you and not running from customer to customer. I picked up a 2012 leased Accord on 11/28/11 and I LOVE it. Also Scott Wells (Honda Sales Manager) was great and willing to do what he could to help me. Scott is a great asset to the Bernardi Honda staff. I would also like to say that Javel Sosa in the Finance dept. was a big help in getting the deal done for me. I was still there after they had closed for the night but the 3 gentlemen were in no rush for me to leave. I have told different people that I know that have been looking to buy a car and I told them the best place to go is Bernardi Honda and Ask for Mike. In closing, I can't thank Mike, Scott and Javel for making Me feel at home at Bernard's. I will be back in 3 years to lease another vehicle from Bernardi's. my 23 year old daughter just bought her first car a few months ago and Mike was the greatest. He was so nice to my daughter that she feels comfortable going back to see Mike when she is ready to purchase another vehicle. Please thank these 3 gentlemen for us and again Bernardi's honda is very lucky to have them on your staff. BIG SHOUT OUT goes to Mike, Scott and Javel!!!!!!.THANK YOU GENTLEMEN.....I also would like to say thank you to Joel Richards (Vice President)he is a wonderful person and allways there to help to too. More
by DebbieD
Employees Worked With
Mike Paoheco, Scott Wells, Javel Sosa,
