Bernardi Honda of Natick

Amazing experience from start to finish. Muhammad was patient, informative, and completely accommodating throughout my five visits to the dealership. He spent a great deal of time helping me work through patient, informative, and completely accommodating throughout my five visits to the dealership. He spent a great deal of time helping me work through the decisions associated with purchasing a new vehicle. He worked very hard with the manager to ensure that I got what I was looking for on the trade-in vehicle. He went above and beyond and I am very grateful that I worked with him. In the financing office Sasha was equally helpful and patient. I had done some research about financing and finance managers do not have a great reputation. My experience could not have been better. All in all, I look forward to working with Bernardi in the future, and recommending them as a dealership without hesitation. Thank you so much, Tim More

We purchased a car a few months ago and it was not a very nice experience. We knew the model we wanted and met with Mike. We went on a test drive with Mike (he drove) and overall it was fine. Mike answere nice experience. We knew the model we wanted and met with Mike. We went on a test drive with Mike (he drove) and overall it was fine. Mike answered all our questions about the 2012 model. We had to be someplace so we left and said we would be back later. We met Sales Mgr Seth before leaving. We knew the price we wanted to pay and it was a figure quoted by another dealer about 20 miles away... so we preferred to stay close to home. We went back to Bernardi and met again with Mike. Mike came out with a price with was about $300 less than what we wanted to pay. Mike explained that we are loyal Honda owners (have an Ody and Ridgeline), get our cars serviced at Bernardi and are neighbors (live very close by)... so that is reflected in the price. It also included a $500 customer loyalty discount that Bernardi was offering. We agreed to the price and placed a deposit. A few minutes later, Mike came by and said they made a mistake (gave the price without Nav - we had Nav) and if we wanted the car, we would need to pay $1500 more. We decided to pass and asked for our deposit back. Mike agreed to refund the deposit. We asked to speak to Seth (Sales mgr) for more information. We felt we did sign a contract and Mike told us the price was because of a number of loyal customer things. Adding the 1500 back into the price, we only would receive the $500 loyalty credit that everyone can get... so we were confused about all the stuff Mike said about why we got the original price. Seth came over and was not very friendly. We was somewhat arrogant and seemed to give us the impression that we were at fault. He said we all make mistakes and this was a mistake. He said they were very busy and mistakes are made. It was not our fault they were busy! We explained about what Mike said as to why we got that great price... so if it was a mistake, then what we were told was simply not true. After more conversation about customer service and loyalty, Seth said ...let me see what the invoice is... and went to his office. A few minutes later, Seth came back and said he will honor the price (tossing the folder on table). We agreed to purchase that car again. We even added accessories, lojack and Honda care... so they made money on us. Unfortunately, we needed to purchase a new car again and this past weekend we did not purchase it from Bernardi. More

I was suffering from my Nissan Altima money spending disease, when one afternoon I dropped by this dealership to checkout if a new car is in my budget. I feel lucky to meet Michael Moushon because th disease, when one afternoon I dropped by this dealership to checkout if a new car is in my budget. I feel lucky to meet Michael Moushon because that afternoon I drove out of that showroom with a pre-owned certified HOnda civic and at the same time got rid of my old junk for a good price. The credit goes to mike. He was fast and made the purchase event smooth and comforatable. At no point I felt stressed out. Mike also helped me earn $100 when one of my referred friend buy his 2011 honda civic from Bernardi. He is a great sales person. Unlike other sales person Mike did not forced me to buy something that I did not want to rather he helped me find what I needed. Later I took the car for pollution check , which was fast too. Plus the customer service is great. I wish my interest rate was better. Overalll I am happy. More

Mike Moushon was my salesperson and was extremely accomodating. Even when I thought I had lost some items he scoured the dealership for me. He was very knowledgable and helpful accomodating. Even when I thought I had lost some items he scoured the dealership for me. He was very knowledgable and helpful More

I have narrowed my list to three manufacturers and four models. I drove a Crosstour and a Venza at another dealer and was not impressed with the dealer. I Googled Toyota and found Bernardi Honda close by. models. I drove a Crosstour and a Venza at another dealer and was not impressed with the dealer. I Googled Toyota and found Bernardi Honda close by. Do not be concerned if you look at the satellite image or street view, the dealership does not show up! I was greeted by the sales manager who introduced me to Derrell. He asked me what I wanted to see to day and I told him I had driven a Crosstour and had hoped to make sure it was not the dealership and but the car I was eliminating from my list. He said he thought he could put it up the top of my list and we agreed to find out. From the opining bell I realized that Derrell is not your average car salesman, but you be the judge! We went for a test ride, even though I had admitted driving the previously driving the car. He then went over the car top to bottom, and end to end. We then looked over my "trade" and sat down to review numbers. The reason for the 'OK" price rating above is that I did not haggle much just yet. If I decide on this car we will sit down and and work it out. He DID NOT ask over and over and over "what do I have to do to get you....."! instead Derrell asked ware I was going next and I told him I was going around the corner to the Toyota dealership to check out the Venza. He said "I'm not worried about that can you wait for a minute or two?" and then magically produced a used Venza and asked if I wanted to take it for a ride. Upon our return we parked it next to the Crosstour and did a side by side! He did not bat an eye when I told him I was going on vacation next week and will not make a decision until I get back, instead, Derrell wished me a happy vacation and offered to research other color / model combinations than were on the lot! I have tried to exercise restrain with exclamation marks here but it is beyond me. I cannot speak to the rest of the dealership for I have not dealt with them but all I saw was smiles on customers and sales people. If I by a Crosstour I will by it here and hopefully I will remember to append this review. j.r. More

After an initial bad experience with an unprepared salesperson, the dealership recommended I deal with the New Car Sales Manager and a Senior Salesperson. Both Manager and Salesperson answered all my salesperson, the dealership recommended I deal with the New Car Sales Manager and a Senior Salesperson. Both Manager and Salesperson answered all my questions, explained all incentives and options, and were very flexible on terms. Every person I meet was friendly and helpful. It was an enjoyable experience. More

I could not have been happier with the service I received! The people were friendly, the service was done promptly and was very inexpensive! I will not use any other dealer in my area. received! The people were friendly, the service was done promptly and was very inexpensive! I will not use any other dealer in my area. More

I came in to test drive a used Jeep and from the second I walked in the door Muhammad made me and my fiance feel like we were his only priority. He was very friendly and outgoing and I trusted him from the b walked in the door Muhammad made me and my fiance feel like we were his only priority. He was very friendly and outgoing and I trusted him from the beginning. He was very honest and up front with me so I knew he wasn't just trying to make the sale. He did what it took to get the deal done and get me in the car I wanted. Even though I purchased a Jeep at a Honda dealership he treated me like I was buying a brand new Honda. Needless to say I purchased the Jeep and can not wait to pick it up next week! I also worked with Manny Rodrigues who helped me find a payment plan that works for my budget. He was able to get me to the payments I was comfortable at which is very important to me. Both Muhammad and Manny made purchasing a car with Bernardi Honda the best possible experience. I have been to other dealerships and no of them were as attentive as the entire staff at Bernardi Honda. I would definitely reccommend this dealership to my friends and family. More

My experience here was so great! Mohammed Ali was so good to me and really made sure that I was happy! You can tell he really cares about his customers. Mo was friendly, knowledgeable, and very customer serv to me and really made sure that I was happy! You can tell he really cares about his customers. Mo was friendly, knowledgeable, and very customer service minded. I would recommend anyone looking for a car go to Bernardi Honda! Mohammed walked me through the whole process and made sure that business manager Manny was just as helpful as he was! The entire process was phenomenal! I would definitely recommend Bernardi Natick! I am enjoying my Pilot thanks to Mo and Manny!! More

Since the minute I walked into the Dealership, I was greeted by Muhammad. He was extremely friendly to myself, and family. Muhammad was helpful, outgoing throughout the extent of my purchase. He reporte greeted by Muhammad. He was extremely friendly to myself, and family. Muhammad was helpful, outgoing throughout the extent of my purchase. He reported working for the company for 21 years, and it was so visible, his knowledge along with enjoying what he does. He was able to answer all the questions I had in regards to the purchase, and made me feel a lot more comfortable. He is no typical sales man, and goes above and beyond for his customers. In the past, I had not had good experiences at other dealerships such as Toyota and Nissan. They did not offer the customer service I recieved at Honda, therefore my chances of returning are slim to none. Thanks to Muhammad, my experience at the Dealership was exceptional. Business Manager Manny was also very pleasant. I would not hesitate to return or refer customers to this Bernandi Honda. They have amazing service. And will ensure that they ask for Muhammad Ali :) More