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Bernardi Honda of Natick

Natick, MA

4.5
1,659 Reviews

960 Worcester Rd

Natick, MA

01760

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Showing 1,659 reviews

July 18, 2011

The staff at Bernardi made purchasing my vehicle such an easy experience. Everyone was so helpful from Harvey in Internet sales to mike the salesman.They answered all of my questions and I even received a c More

by rina41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike moushon
Jul 20, 2011 -

Bernardi Honda of Natick responded

rina41 - I am pleased to hear that you had an easy purchase experience with both Harvey and Mike. It's also great to hear that you will be returning! Thank you for taking a few minutes out of your day to review us here. All of us here at Bernardi sincerely appreciate that. Congratulations on your purchase. We look forward to seeing you next time! --Elizabeth Kalmansson, Customer Relations Manager

July 18, 2011

I had a terrible time at Honda Village in Newton, MA. I was considering not buying a Honda anymore, when a friend recommended Bernardi Honda in Natick, specifically the salesman she worked with before, Muh More

by goldielax25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Muhammed Ali (Salesman), Manny (Business Manager)
Jul 20, 2011 -

Bernardi Honda of Natick responded

goldielax25 - I am sorry to hear that you did not have a good experience at another Honda store, but I'm glad that you didn't give up on the brand entirely and that we were able to an amazing experience! Thank you for recommending us, and also for reviewing us here. Congratulations on your purchase. I hope to see you in the future. --Elizabeth Kalmansson, Customer Relations Manager

July 13, 2011

Great experience! Usually dread buying a vehicle, however this time was great. No hassels, very easy going. Everything that I was told was true and evrything was right on time. This is my second purchase fro More

by kmsully27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Matt
Jul 20, 2011 -

Bernardi Honda of Natick responded

kmsully27 - I'm sorry that you usually dread buying a vehicle, but I am happy to see that your experience here has changed that! Thank you for returning to do business with us, and also for this review. I appreciate that, and hope to see you next time you're in the market. Congratulations on your purchase! --Elizabeth Kalmansson, Customer Relations Manager

July 10, 2011

Amir demonstrated knowledge, patience and professionalism in his interactions with me, my son & husband. All questions were answered in a clear, informative and friendly manner. More

by cakritz13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amir
Jul 20, 2011 -

Bernardi Honda of Natick responded

cakritz13 - I'm glad to hear that you and your family found Amir to be professional and helpful. Thank you for reviewing him and our dealership, and for recommending us to others. Congratulations on your purchase! --Elizabeth Kalmansson, Customer Relations Manager

July 08, 2011

Excellent, best car buying experience ever! Abe Mansour Excellent, best car buying experience ever! Abe Mansour was the Sales Person that helped me and he was WONDERFUL - best Sales Person I have ever dea More

by SharonFitzgerald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abe Mansour
Jul 20, 2011 -

Bernardi Honda of Natick responded

SharonFitzgerald - I am happy to hear that you had a pressure-free experience here with the help of Abe and the rest of the Bernardi Team. I will be sure to pass your praise along to him. Thank you for taking the time to review us. Also, thank you for your enthusiasm in recommending us to others! Congratulations on your purchase, and we hope to see you next time. --Elizabeth Kalmansson, Customer Relations Manager

July 07, 2011

I recently purchased a new Honda Accord at Bernardi Honda in Natick. I typically hate dealing with Sales people, but I have to say, the folks at Bernardi Honda have changed my attitude about dealing with car More

by Alaska2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark, Kristin
Jul 18, 2011 -

Bernardi Honda of Natick responded

Alaska2010 - I'm so happy to hear that you can feel comfortable in the car-buying process once again!It's a great feeling, isn't it? I'm glad that Mark took car of you in the showroom and that Kristin was able to touch bass with you after. Our service department looks forward to seeing you for scheduled maintenance. Thanks again, and congratulations on your purchase! --Joel Richards, General Manager

July 06, 2011

We were return customers to Bernardi Honda, after my husband had a very positive experience in leasing a Ridgeline in 2007 (with then salesman, now manager Jonathan McGilvary). Our most recent search w More

by mccloskeyfamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Moushon
Jul 18, 2011 -

Bernardi Honda of Natick responded

mccloskeyfamily - I'm glad that your return experience was as good as your initial one, and that everything worked out with Michael just as you wanted. Thank you for coming back, and for taking the time to review us here. I sincerely appreciate that and I hope to see you in the future! --Joel Richards, General Manager

July 05, 2011

Worst time ever. Bought two cars and between being rush for sales and not getting done what was suppose to be done . Then had to bring cars back to fix things not done right. no sticker put on car. Then no More

by Gaylekellicker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
ShanNon and Kirsten and Lou
Jul 20, 2011 -

Bernardi Honda of Natick responded

Gayle - I understand your frustration completely. We definitely dropped the ball, fumbled and kicked it into the wrong end zone. We take total responsibility for the mistakes the employees made. I apologized to you for the errors that occured, and provided a loaner vehicle during the repairs needed and went as far as sending you a certificate for dinner at the restaurant in the Mohegan Sun that you and your partner both enjoy going to as a goodwill gesture. The payoff you mention did not cause any penalties or charges on your account and it was done in a timely manner. Yes we would appreciate great scores on the survey, but more importantly we want to know that our goodwill gestures were received as that- goodwill. I regret that you do not want to continue doing business with our company. – Kristin Cullinane, Customer Relations, Bernardi Honda.

July 04, 2011

Mo was extremely nice and helpful. no complaints at all in the purchase process with him. if there is any complaint it is that the process for financing and agreeing on prices takes too long, be aware tha More

by fmgold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Muhammad Ali
Jul 12, 2011 -

Bernardi Honda of Natick responded

fmgold - I'm sorry the finance process took longer than you expected, but I'm glad to hear that everything on Mo's end went smoothly and that you are happy with your purchase. Thank you for this review. I hope to see you next time! --Joel Richards, General Manager

June 26, 2011

Just bought our second car from them, they went out of their way to get the car we wanted and all went smoothly. This car was actually for my daughter, her first new car, and the experience was great. E More

by teichholtz
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Denis and Seth
Jun 27, 2011 -

Bernardi Honda of Natick responded

teichholtz - Thank you for your returning business! And congratulations to your daughter on her first new car! That's a very exciting time. Thank you for reviewing us and for being willing to recommend our dealership to others. I look forward to seeing you next time. --Joel Richards, General Manager

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