Bernardi Honda of Natick

This is the second CR-V I have bought from Mike at Bernardi Honda in Natick. His attentiveness and friendly demeanor really made both of my experiences enjoyable. Mike worked with me to find the bes Bernardi Honda in Natick. His attentiveness and friendly demeanor really made both of my experiences enjoyable. Mike worked with me to find the best fit for me in my price range. His attention to detail and willingness to go above and beyond truly showed how much he values customer service. Although I'm sure I'm one of many, Mike made me feel like I was his top priority. I hate high pressure situations, especially ones that involve making big money decisions like buying a car, but I was made to feel comfortable and un-pressured every step of the way. I will definitely continue to go to Bernardi Honda in the future. More

I was planning on purchasing a new Honda towards the end of the year - but situations arose and I had to purchase it much sooner. I knew I wanted a Honda Accord. I went into Bernardi Honda in Natick on Sun of the year - but situations arose and I had to purchase it much sooner. I knew I wanted a Honda Accord. I went into Bernardi Honda in Natick on Sunday, Feb 26 and I was met by Chad and explained what I wanted. Chad took the time to find out what I needed (not just what I wanted)-he did not try and push the most expense vehicle on me. He took me on a couple test drives so I could get the feel of a couple different vehicles. I ended up choosing a white Accord with a tan interior - but I think I could have chosen just about any color combination - they had a lot of vehicles to choose from. The sales manager who finalized the deal (I believe his name was Seth) was great. I spoke with another gentlemen (also great) to finalize all the paperwork and I left the dealership around 3:30PM - with the paperwork all set. I took delivery of my new car on Wed Feb 29th. Chad took the time to review all aspects of the car with me. Another gentleman, (I can not remember his name - but I think he was their cell phone specialist) took the time to help me set up the bluetooth for my cellphone. (It probably would have taken be a day to do it myself) This is about the third car I've purchased this dealership since I bought my first car in 1984 - I've always had a great experience. More

When purchasing any new or used Honda there is no place I would rather go than Bernardi Honda in Natick! My experience was stress free from beginning to end. I worked with Charles Sectish over the phone and would rather go than Bernardi Honda in Natick! My experience was stress free from beginning to end. I worked with Charles Sectish over the phone and basically everything was figured out before I even stepped foot in the dealership. He established trust and made me feel confident that I was making the right choice in my new car purchase. He was even there when I came in to thank me for my purchase! Seth Marshall and my salesperson treated me with respect as well. I love my new Pilot! Thank you Bernardi!! More

Usually buying a car is a stressfull experience. Denis (Sales) in Sales was very accomodating and helpful in selecting the right car. He went over and above to assist me with no pressure. Finalized the de (Sales) in Sales was very accomodating and helpful in selecting the right car. He went over and above to assist me with no pressure. Finalized the deal with Jason (Sales Manager) and he, also, went over and above to find a way for me to purchase this car. I did buy the car at a price that was fair and reasonable. I finally met with the Business Manger, Gregg, to do the financial part of the deal. Again, Gregg was helpfull and accomdating. Had a great experience today. Thanks to Denis, Jason and Gregg. More

I received an internet ad from Bernardi at 5 PM on Thursday before Presidents' Day weekend, proclaiming that (among other too-good-to-be-true deals) Honda Accords would be sold for $16,999. After read Thursday before Presidents' Day weekend, proclaiming that (among other too-good-to-be-true deals) Honda Accords would be sold for $16,999. After reading the fine print, I discovered that there was a disclaimer that special coupons would be used, but were limited in quantity. I immediately called the dealership and asked the sales rep with whom I was connected if 1) The deal was legit, because my wife and I didn't want to take a day off work to drive 45 minutes if it weren't true. and 2) Were there actually any of these "special coupons" and, if so, did we need to drive over Thursday evening, or would they be available the following (Friday) morning? I was assured by the salesman that the deal was indeed valid and not just a way to get us in and that there were plenty of coupons and if we arrived Friday morning, they would be available. We were at the dealership when they opened. My first clue that there was trouble was when two separate salesmen had no idea whatsoever what advertisement and special deal I was referring to. We indicated that we wanted to purchase the car at the advertised price and our salesman immediately started suggesting that, despite the fact he knew nothing about the special offer and coupons, he was sure they were out of them. Upon "checking", our sales rep returned, claiming that there wasn't a single coupon left and that after I had called at 5 PM the previous day, they "sold twenty cars" between 5 PM and 9 PM on a Thursday evening and used all the coupons. I expressed my dissatisfaction at having been misled and our salesman disappeared for about 10 minutes, eventually returning with the "Sales Manager" (I think his name was Bill), in tow. Bill offered a different story, claiming that they had sold 10 cars (not 20) and that he still had these "special coupons" valued at $400 remaining, but they would not honor the price that they had advertised for the weekend. Bernardi flat-out refused to honor their advertised price and, more importantly, the personal guarantee I received that the price would be honored if I arrived on Friday morning. Nobody offered any alternatives, nor did anyone ask if there was something else they could do to make a deal. It was obvious they were more than happy to let us walk. Note: My wife's colleague was on her way to meet us at Bernardi to buy her own Accord. We were planning on driving our new cars to go out to lunch afterwards. We called her to advise her it was a scam. We bought our new Honda Accord at Kelly Honda where we were treated with respect and where we weren't lied to. Our friend was so turned off with Honda, she refused to buy at any Honda dealer and is driving her new Ford Focus this week. My wife received a call the next day from someone claiming to be the General Manager of Bernardi and who claimed he would call later that day to discuss this matter with me. He never called. Conclusion: S-C-A-M . We intend to contact the State Attorney General's office and the Middlesex County District Attorney and ask for an investigation into deceptive advertising practices. More

Kyle Krebs, my salesman was very polite, courteous, and most of all patient. He helped me work through all the details to successfully complete the purchase and sale of my used 2009 Honda Accord EX-L. I ha most of all patient. He helped me work through all the details to successfully complete the purchase and sale of my used 2009 Honda Accord EX-L. I have been looking to buy a car for over a year, and have visited several car dealerships. The friendliness of the staff that I worked with kept me comIng back until I found the right car for me. Unlike the other places that I looked, Kyle understood that I was looking for a specific car and was not interested in any other style or type of vehicle. When I did buy the car I I wanted, I had pointed out some minor detail work that I asked to have taken care of on the car, and they were very happy to address my concerns. All my requests were taken care of to my satisfaction within one business day. They also gave me a ride back to work when I dropped off my car, and picked me back up after the repairs were completed. Buying a car can be very stressful and time consuming. Kyle was very professional and I would recommend him to anyone looking to purchase a vehicle. More

I want to express my sincere gratitude and appreciation to Seth Marshall of your Natick branch. After purchasing a 2009 CX9 from your dealership in late 2011 I quickly became aware of radio reception prob to Seth Marshall of your Natick branch. After purchasing a 2009 CX9 from your dealership in late 2011 I quickly became aware of radio reception problems in the vehicle. Let’s put it this way, when you only receive only two radio stations and are forced to listen to The Starlight Vocal Band, it quickly becomes apparent that there is a problem. I brought the vehicle back to the dealership and was greeted with a warm and friendly staff that made me feel that my problem was an easy one to fix and that they would have me back on the road in no time. I was provided a loaner car to use to get to work at no cost to me while my car was being serviced. Later that evening I went to pick up the car and was told that there were some issues with a third-party installation of a GPS, device and to go see the service manager – Seth Marshall. Seth greeted me warmly and expressed his concern over the issue and told me that he was going to have someone review the installation to see if there was anything further they could do to resolve the issue. Too many times when you purchase a used car there is always a gut feeling you get when you think you may have bought a “lemon”. Seth made me feel very comfortable by telling me he knew someone who specialized in these types of installations and to not worry about it. A few days later I was asked to bring my car in again to have the specialist look at the installation; again, I was provided a loaner car which was excellent because I did not have to cancel a meeting I had originally planned to cancel in light of what was happening. Seth continued to pursue the problem and updated me frequently. I was extremely shocked that I was getting such great service from such a large dealership; he must have been dealing with hundreds of people and he always made me feel like I was the only one. It was something I have experienced only a few times in my life when dealing with car dealers. Later that evening I picked my car only to discover that the issue still was not resolved. I called Seth, who somehow always seemed to be available. He asked me to bring the car to the location that did the work and to try and replicate the problem for them. I agreed and drove to the facility myself. Seth provided, contact information, address, and driving directions to me so I would have no problem finding the place. Earlier that day I received a call from a gentleman named Keith from Micorp who explained what they were going to do once I got there and that they had an idea of what could be causing the issue now that I had provided them a few more small details. After 20 minutes they were able to completely resolve the issue and I am now the proud owner of a CX9 with a great working radio and a member of the Bernardi family. I trust that Seth and his team will do whatever it takes to make sure I am happy with my choice of Bernardi. I plan to take my vehicle to Bernardi for servicing – even though it is a Mazda because I know I will be taken care of. Additionally, my wife will be in the market for a used car in 2012 and I am certainly planning to introduce her to the Bernardi family. Great communication, tenacity, perseverance, accountability, and the ability to instill trust are all great assets to possess as a service manager. With Seth Marshall, you get them all. He is a great asset to your organization and someone who has restored my faith in the auto service industry. More