Bernardi Honda of Natick

I have leased and now purchased a used vehicle from Bernardi Honda in Natick, MA. I have had a pleasant experience with both purchases. The customer service was excellent, it far exceeded my previous e Bernardi Honda in Natick, MA. I have had a pleasant experience with both purchases. The customer service was excellent, it far exceeded my previous experiences with car dealerships. All my questions and/or concerns were answered immediately. I felt comfortable with the sales team and trusted them. They followed through in a timely manner with any of my questions and concerns. They made the process of trading my lease in and purchasing a used car a smooth transaction. They were readily available, friendly, and knowledgeable. They easily answered all my question and prepared my vehicle to its best shape before I drove it off the lot. After my purchase, they followed up and checked in to make sure I was a satisfied customer. Overall, I had a great experience in all aspects of my car purchase. It was easy, stress free, and I felt valued. I would recommend buying a new or used car from this dealership to anyone. More

I went into Bernardi knowing what I wanted and figured it would be a simple task of getting the best price I could. Given the fact that Bernardi is rated pretty low on this website makes me realize I should would be a simple task of getting the best price I could. Given the fact that Bernardi is rated pretty low on this website makes me realize I should have done my research on the dealership as well as the car. I found them to be combative and argumentative throughout the entire process. After spending half an hour with a young salesman they gave me what they called "their best price". They claimed that there were no circumstances under which they could do better. Throughout the entire process I was hurried into making a commitment on the car and was told that I would have to put down a deposit of $424.75 to "save that price". I then found the SAME CAR for MUCH LESS at another Honda dealership. When I called back(within 24 hrs of my original visit) to inform them of my decision and to get back my deposit they told me the deposit was non-refundable. At which point they tried to turn the sale around at the higher price. They are holding my money hostage in order to force me to buy a car from them. The $424.75 was supposed to be for the following fees: Plates & Registration, Title Preperation & Documentation Preperation. None of which were necessary since I didn't buy a car from them. This means they are holding my money out of spite since they realize they can't strong arm me into giving them business. When I called in to discuss my displeasure I found management to be equally frustrating and even saying that I had my chance to do business with them and blew it. That seems like a great attitude. When I asked him what Bernardi had done to earn my $424.75 he didn't have an answer. His only response was to make another attempt at forcing the car on me after I had told him repeatedly that I would not be buying it from them. What it basically comes down to is this: I found the same car at a MUCH better price at another dealership. If for no other reason than that, you should drive past Bernardi while car shopping. There are plenty of other options and based on other reviews I have read I am not the only one who has been treated like this. The customer service ranges from overly aggresive to insulting and pompous. In an industry with an already ungly reputation, the staff at Bernardi doesn nothing but perpetuate the negatives. More

This is my second experience purchasing a used Accord from Bernardi (see 4/29/10 review). I contacted Alex Yanovsky in Sales a few weeks ago to let him know I was in the market for a used Honda under $9 from Bernardi (see 4/29/10 review). I contacted Alex Yanovsky in Sales a few weeks ago to let him know I was in the market for a used Honda under $9K, high mileage acceptable. I trusted Alex as he sold me a pre-owned Accord last year. Alex kept an eye out for cars being turned in, and sure enough, he found a well-maintained, one owner 2001 Accord EX with lower than expected mileage - the car was in mint condition! He called me immediately, and we completed the transaction within one day with minimal hassle and a reasonable price (closer to NADA than KBB). He also inspected the car after it went through the maintenance shop safety checks (all brakes replaced - no cost to me) to ensure the minor repairs (trunk lid latch)I had asked for were taken care of. I generally don't trust used car dealerships, but clearly my experience at Bernardi has changed my opinion. I'll also add that other personnel were very friendly when I was looking for Alex, and they helped locate him. I'll definitely return to Bernardi Honda when I need an additional vehicle. Thanks Alex and Bernardi! More

Bernardi Honda of Natick is a great place to buy a car. Their customer service is so great that they wil give the customer the time that they deserve. They will find you the car the way you want it like co Their customer service is so great that they wil give the customer the time that they deserve. They will find you the car the way you want it like color,trim,and affordable prices. Their quality of work is so great they are such friendly people that would make anyone go back again, i would highly recommend Bernardi Honda to family and friends. More

Mr. Lower provided excellent information to me as I shopped for a new car. Although I knew that I wanted to purchase a Honda, Mr. Lower was extremely helpful and helped me select the right car for my n shopped for a new car. Although I knew that I wanted to purchase a Honda, Mr. Lower was extremely helpful and helped me select the right car for my needs (I purchased a CRV). I never felt pressured during the purchasing process and I would highly recommend Mr. Lower to other customers. Sincerely, Janet Hartke May 23, 2011 More

Hi, From the second that I made my phone call to a Hi, From the second that I made my phone call to a quote to that I started driving my new 2011 CR-V, I've been very well serviced at Bernardi Honda Hi, From the second that I made my phone call to a quote to that I started driving my new 2011 CR-V, I've been very well serviced at Bernardi Honda. Especially, the sales person Graham was very kind and helpful. No classic dealer pressure! No insulting like the ones that third class dealers do when you do not like the preliminary offers! Thank you Graham and all other fellows. More

CUSTOMER SERVICE THATS WHY I WOULD RECOMMEND THIS DEALERSHIP I had a very good experience with customer service and with sales, everyone I dealt with was highly professional and knowledgeable. I w DEALERSHIP I had a very good experience with customer service and with sales, everyone I dealt with was highly professional and knowledgeable. I was treated with kindness and respect. I have bought all 4 of the hondas I have owned in my driving lifetime at Bernardi, and I will continue to do business with them for years to come. I will continue to refer family and friends and my daughter will soon be buying her first car/honda at Bernardi Amanda in the service department is very kind and knowledgeable, she answered all my questions and was sensitive to my needs as a service customer, she was friendly and helpful. Amir in the sales dept is why transacted business with the sales dept, he too was sensitive to my needs, offering me a valid option to lease a vehicle with the option to buy at the end of the lease, thus making my payments affordable. Both these individuals are saavy in providing the customer with what they need, NEVER any pressure, very down to esrth and NICE TO DO BUSINESS WITH More

Ease of transaction. The price was fair. The staff was friendly and helpful. The price quote we recieved from the internet was honored. We could increase the miles per year on the lease very easily to be friendly and helpful. The price quote we recieved from the internet was honored. We could increase the miles per year on the lease very easily to better meet our needs. Our sales person was great. He understood what we were looking for to meet all our expectations. There was no sales pressure involved. They followed-up after the transaction. More

Approached Bernardi Honda after approaching couple of other dealers in the area, got a internet price quote from Bernardi and walked in and met Graham Lower. Graham was simply the best. He knew what we w other dealers in the area, got a internet price quote from Bernardi and walked in and met Graham Lower. Graham was simply the best. He knew what we were looking for and that we had a internet quote and the next steps were done and everything was ready, except we had to spend some time bargaining with the Business Manager who was unfriendly and little bit harsh (he feels as if we were there to rob his personal car from him). He tried to put in some additional charges and tried to increase the overall price of the car when we went for financing option and quoted really high APR rate. However I had a pre-approved auto loan from my credit union bank and the rest was simple. Even at the time of delivery Graham made sure everything was right on time and handled things pretty well. He communicated through email and phone and updated in between when I had to wait for couple of days for the delivery. Overall, I got a good price and nice customer care. Looking forward for the first service and will update after I get my car serviced. More

Bernardi gave me the best quote from their Internet Sales department and no one else would beat their price for a new 2011 Honda CR-V EX. The buying process was relatively painless and was able to get a lit department and no one else would beat their price for a new 2011 Honda CR-V EX. The buying process was relatively painless and was able to get a little more off of the original quote after I took a test drive with Graham. I bought it the same day and felt I got a great deal. I was also able to take advantage of Honda's 0.9% financing as well. Overall the best car buying experience I've had. Just make sure you have a quote in writing before you start negotiating. More