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Bernardi Honda of Natick

Natick, MA

4.5
1,666 Reviews

960 Worcester Rd

Natick, MA

01760

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Showing 1,666 reviews

April 21, 2010

I have never experienced such genuine kindness and interest when leasing a car. Denis Swift was the nicest gentleman ......full of knowledge and appreciation for my goals. I would recommend that persp More

by Sharon A Reidy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denis Swift
Apr 28, 2010 -

Bernardi Honda of Natick responded

Sharon - Bernardi Honda we feels fortunate to have staff members like Denis Swift that are committed to providing exceptional customer service. You are correct with your assessment of Denis being a true gentleman. I feel honored to have the privilege of working with him. All of us at Bernardi Honda appreciate your business and again thank you for choosing Bernardi Honda. – Joel Richards, General Manager.

April 21, 2010

Very friendly, helpful, knowledgeable, and on time Very friendly, helpful, knowledgeable, and on time Great job!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

by latshaw.william
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
did not remeember
Apr 28, 2010 -

Bernardi Honda of Natick responded

William – Thank you for selecting Bernardi Honda for servicing your Honda. We appreciate your business. Again, thank you. – Joel Richards, General Manager.

April 21, 2010

My wife and I are very pleased with the courteous and professional service that was provided by the sales and financial staff at Bernardi Honda. We have been so satisfied that our most recent car, which More

by jaggonz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Ali
Apr 28, 2010 -

Bernardi Honda of Natick responded

Jaggonz – Congratulations on your 7th Honda and thank you for comments about your recent sales experience at Bernardi Honda. It is always gratifying to hear from our customers when our staff has provided outstanding service and exceeded your expectations. This is what we strive for with every transaction, and is central to our philosophy, "Bernardi for Now.... Bernardi for Life." I will pass along your kind words to Mohammed Ali along with my own personal congrats for a job well done. Thanks again for choosing Bernardi Honda as your Honda dealer! – Joel Richards, General Manager.

April 21, 2010

I am very comfortable working with the service dept. I trust their recommendations. I purchased my first Honda in 1984 off the showroom floor and it was the best decision I made to buy a Honda Accord. I w More

by Bucko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Hendricks
Apr 28, 2010 -

Bernardi Honda of Natick responded

Bucko - Thank you for your comments about your recent service experience at Bernardi Honda. It is rewarding to hear from our customers - and especially from long-time, valued customers such as you. I will pass your comments to Brian Hendricks and congratulate him on a job well done. Thank you for your business.– Joel Richards, General Manager.

April 21, 2010

I had a 6:00pm appointment for a simple oil change. I got out of there after 2.5 hours and much attitude from the service representative. I can understand getting behind due to a staff shortage, but ple More

by timomc1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
name unknown
May 06, 2010 -

Bernardi Honda of Natick responded

Tim – Please accept my apologies for your last visit with our service department. I know you have spoken directly with our Service Manager, Mark Saraceno. You make several great points and we will make changes to our processes so that others don’t incur similar delays and poor treatment. Thank you for your feedback. – Joel Richards, General Manager.

April 17, 2010

We came to Bernardi to lease a CRV. Muhammad met us at the door and was polite and courteous. He answered our questions, explained all our options, and he was not aggressively pushing options we did not More

by jlpow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Muhammad Ali
Apr 28, 2010 -

Bernardi Honda of Natick responded

Jilpow - It is great to hear that our sales staff was able to make your lease of a new Honda CRV a positive experience. Shopping and purchasing a new car should leave you with a great feeling about what vehicle you selected and the dealership you chose. It has certainly been our pleasure assisting you with your new vehicle. Thank you for your business. – Joel Richards, General Manager.

April 10, 2010

I had a great experience at Bernardi Honda, where I bought a Honda Fit. Josh McClaskey is truly a car salesman with integrity. He was very honest, up front, and no bull. In fact, we had such a great ex More

by scrub009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh McClaskey, David Rosendahl
Apr 28, 2010 -

Bernardi Honda of Natick responded

Scrub009 - At Bernardi Honda we strive to have a relaxed atmosphere, where you will be treated with honesty and respect. We realize that you have a choice when it comes to choosing a place to purchase a Honda. Thank you for allowing us to help you. We appreciate your business. – Joel Richards, General Manager.

April 08, 2010

I had such a great experience at Bernardi. I wasn't even sure I wanted a new Honda. I knew my lease was ending, and I was planning to go with a used car in order to own something that I could turn in at th More

by jntdxtr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Moushon, Dave Rosendahl
Apr 28, 2010 -

Bernardi Honda of Natick responded

Jntdxtr - At Bernardi Honda we make every effort to have the sales processes go smoothly. Purchasing a new vehicle should leave you with a great feeling about your new Honda and about the dealership. I’m pleased that we were able to meet your approval. Joel Richards, General Manager.

April 05, 2010

I was very happy with everyone at Bernardi. Everyone was friendly, and accomodating. We received complete instructions about our new car, had a nice test drive. Michael Moushon was very nice, explained th More

by Kenneth G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Moushon
Apr 28, 2010 -

Bernardi Honda of Natick responded

Kenneth - Congratulations on the purchase of your new Honda from Bernardi Honda. I also want to thank you for your comments about your sales experience. It is rewarding to hear from our customers when our staff has provided exceptional service. I will pass your kind words on to Michael. It has been a pleasure serving you, and we want you to know all of us at Bernardi Honda appreciate your business. – Joel Richards, General Manager.

April 02, 2010

I always feel very comfortable to bring our vehicles in for service. Brian Hendricks guides me very well. I am always confident that he will resolve any service situation. I appreciate his concern and More

by Bob-L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Hendricks
Apr 28, 2010 -

Bernardi Honda of Natick responded

Bob - Thank you for your feedback regarding your last service experience here at Bernardi Honda. All of us at Bernardi Honda appreciate your business, and your satisfaction is our top priority. Thank you. – Joel Richards, General Manager.

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