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Bernardi Honda of Natick

Natick, MA

4.5
1,659 Reviews

960 Worcester Rd

Natick, MA

01760

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Showing 1,659 reviews

February 16, 2010

I dropped the car off the night before.Matt was very attentive. He called me in the morning to review the cost of my service. He answered all the questions that I had. When the car was finished he calle More

by marykate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Feb 23, 2010 -

Bernardi Honda of Natick responded

Markkate – Thank you for servicing your Honda with us. We appreciate your business and your complete satisfaction is our top priority. – Joel Richards, General Manager.

February 14, 2010

Bernardi honda really showed that they know everything there is to know about Honda cars. They are friendly, welcoming, and they are quick with their paperwork. They also have a great facility that provid More

by ftrang88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Pellerano
Feb 15, 2010 -

Bernardi Honda of Natick responded

Ftrang88 – Thank you for your feedback and for purchasing your Honda here at Bernardi Honda. I’m glad that Raul was able to exceed your expectations. At Bernardi Honda our goal is to take the stress out of getting a new car. Again, thank you! – Joel Richards, General Manager.

February 13, 2010

Muhammed Ali was very helpul during my car buying process. He stayed late on a Friday night to help me understand the various amenities of the Honda Accord. He made himself available on Sunday to d More

by cstagno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Muhammed Ali
Feb 15, 2010 -

Bernardi Honda of Natick responded

Cstagno - Thank you for your comments about your sales experience at Bernardi Honda. It is wonderful to hear that our sales staff is providing a high level of customer service. There are a lot of new features on the new Accords. I’m glad that Mo was able to help explain everything. I will pass your comments onto Mohammad and congratulate him on a job well done. Thank you for your business. – Joel Richards, General Manager.

February 11, 2010

My husband I visited Bernardi Honda on the 3rd of feb. to buy a used car a 4x4 we got the CRV. When we got to Bernardi's We were greeted by Muhammad Ali. Muhammad was very nice and patient with us, he took t More

by afjor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Muhammad Ali
Feb 15, 2010 -

Bernardi Honda of Natick responded

Afjor - Thank you for taking the time to post your comments about your experiences with Bernardi Honda sales team. We work hard to provide our customers with a positive experience in all areas, whether sales, service or parts, and it is gratifying to hear that we have met your expectations. I will pass along your kind words to Muhammad Ali and acknowledge him on your experience. Thank you for your continued business. – Joel Richards, General Manager.

January 29, 2010

The sale person that I dealt with, Mohammad Ali was great. Also the guy that prepared the paperwork and the service consultant were great. The used car manager an Asian guy that Mohammad was dealing wi More

by Acura111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammad Ali
Jan 29, 2010 -

Bernardi Honda of Natick responded

Acura111 – Thank you for your candid feedback regarding your recent sales experience at Bernardi Honda. Mohammad Ali does a great job. Mo is a person that really goes the extra mile. I want to apologize to you for the events of our sales manager. The actions of this person are not what we want from our staff. I realize that every one of our employees does effect the customer's perception of us. What you encountered here is not the Bernardi way. Again, thank you for your business. We do appreciate you as a customer. – Joel Richards, General Manager.

January 29, 2010

The sale person that I dealt with, Mohammad Ali was great. Also the guy that prepared the paperwork and the service consultant were great. The used car manager an Asian guy that Mohammad was dealing wi More

by Acura111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammad Ali
Jan 29, 2010 -

Bernardi Honda of Natick responded

Acura111 – Thank you for your candid feedback regarding your recent sales experience at Bernardi Honda. Mohammad Ali does a great job. Mo is a person that really goes the extra mile. I want to apologize to you for the events of our sales manager. The actions of this person are not what we want from our staff. I realize that every one of our employees does effect the customer's perception of us. What you encountered here is not the Bernardi way. Again, thank you for your business. We do appreciate you as a customer. – Joel Richards, General Manager.

January 28, 2010

From the moment I walked in to shop for a car, the experience was totally positive. I had been to other dealers, and they paled in comparison to Bernardi Honda in Natick. Michael Moushon was the kin More

by sandie17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Moushon.
Jan 29, 2010 -

Bernardi Honda of Natick responded

Sandie17 – I like your rating system of the 4C’s. That is a great tool. I’m going to employ it in our training programs. I would also like to thank you for choosing Bernardi Honda as your Honda dealer. Please attend our Honda Owner Workshop on Tuesday, February 9th at 6:30PM. The workshop is to provide you with additional answers on getting the most out of your new Honda. Things like maintenance tips and opportunities to ask any other specific question you might have. A representative from American Honda will be there too. Plus, we are serving dinner prepared by Big Papi’s Restaurant in Framingham. If you would like to attend please call Sallie at 774-290-1411. Again, thank you for your business. – Joel Richards, General Manager.

January 28, 2010

My wife and I walked into Bernardi to look for a new car for her. We had already been to a few dealers but I wanted to see what Bernardi had to offer since I had leased a car from them many years ago. Mik More

by george3644
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Moushon
Jan 29, 2010 -

Bernardi Honda of Natick responded

George3644 - Thank you for the feedback on your recent experience at Bernardi Honda. It is always gratifying to hear from our customer when our staff has provided outstanding service and exceeded your expectations. This is what we strive for with every transaction, and is central to our philosophy, "Bernardi for Now.... Bernardi for Life." I will pass along your kind words to Mike, Dave, and Scott, along with my own personal congratulations for a job well done. Thank you for your comments, and thank you for your business. – Joel Richards, General Manager.

January 26, 2010

I had an excellent experience purchasing a certified pre-owned car from Bernardi Honda of Natick MA. This was due almost entirely to Denis Swift, the sales consultant who worked with me to select a mod More

by tomfriedman29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denis Swift
Jan 29, 2010 -

Bernardi Honda of Natick responded

Mr. Friedman – Thank you for your comments regarding your recent sales experience at Bernardi Honda. It is always important to hear from our customers, whether they are praising our service or noting a problem, but it is especially gratifying to hear about a job well done. We feel fortunate to have employees like Denis Swift who are committed to providing exceptional customer service. Denis really is a special person! Thank you again for your comments and thank you for your business. – Joel Richards, General Manager.

January 24, 2010

I bought my Honda Pilot from Bernardi with Mike Moushon as my salesperson a few weeks ago. The dealership didn't have the Pilot I wanted and Mike ended up driving to Vermont to get mine. Like any salespers More

by thinkbobdr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Moushon
Jan 29, 2010 -

Bernardi Honda of Natick responded

Thinkbobdr - Thank you for wonderful comments about your experience at Bernardi Honda. It is gratifying to hear from our customers especially repeat customers like you that our staff is providing a high level of customer service. This is what we strive for with every customer and every transaction, and is central to our way of life, "Bernardi for Now.... Bernardi for Life." Thank you! – Joel Richards, General Manager.

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