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Bernardi Honda of Natick

Natick, MA

4.4
1,693 Reviews

960 Worcester Rd

Natick, MA

01760

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Showing 1,693 reviews

April 21, 2010

I have never experienced such genuine kindness and interest when leasing a car. Denis Swift was the nicest gentleman ......full of knowledge and appreciation for my goals. I would recommend that persp More

by Sharon A Reidy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denis Swift
Apr 28, 2010 -

Bernardi Honda of Natick responded

Sharon - Bernardi Honda we feels fortunate to have staff members like Denis Swift that are committed to providing exceptional customer service. You are correct with your assessment of Denis being a true gentleman. I feel honored to have the privilege of working with him. All of us at Bernardi Honda appreciate your business and again thank you for choosing Bernardi Honda. – Joel Richards, General Manager.

April 21, 2010

I had a 6:00pm appointment for a simple oil change. I got out of there after 2.5 hours and much attitude from the service representative. I can understand getting behind due to a staff shortage, but ple More

by timomc1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
name unknown
May 06, 2010 -

Bernardi Honda of Natick responded

Tim – Please accept my apologies for your last visit with our service department. I know you have spoken directly with our Service Manager, Mark Saraceno. You make several great points and we will make changes to our processes so that others don’t incur similar delays and poor treatment. Thank you for your feedback. – Joel Richards, General Manager.

April 17, 2010

We came to Bernardi to lease a CRV. Muhammad met us at the door and was polite and courteous. He answered our questions, explained all our options, and he was not aggressively pushing options we did not More

by jlpow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Muhammad Ali
Apr 28, 2010 -

Bernardi Honda of Natick responded

Jilpow - It is great to hear that our sales staff was able to make your lease of a new Honda CRV a positive experience. Shopping and purchasing a new car should leave you with a great feeling about what vehicle you selected and the dealership you chose. It has certainly been our pleasure assisting you with your new vehicle. Thank you for your business. – Joel Richards, General Manager.

April 10, 2010

I had a great experience at Bernardi Honda, where I bought a Honda Fit. Josh McClaskey is truly a car salesman with integrity. He was very honest, up front, and no bull. In fact, we had such a great ex More

by scrub009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh McClaskey, David Rosendahl
Apr 28, 2010 -

Bernardi Honda of Natick responded

Scrub009 - At Bernardi Honda we strive to have a relaxed atmosphere, where you will be treated with honesty and respect. We realize that you have a choice when it comes to choosing a place to purchase a Honda. Thank you for allowing us to help you. We appreciate your business. – Joel Richards, General Manager.

April 08, 2010

I had such a great experience at Bernardi. I wasn't even sure I wanted a new Honda. I knew my lease was ending, and I was planning to go with a used car in order to own something that I could turn in at th More

by jntdxtr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Moushon, Dave Rosendahl
Apr 28, 2010 -

Bernardi Honda of Natick responded

Jntdxtr - At Bernardi Honda we make every effort to have the sales processes go smoothly. Purchasing a new vehicle should leave you with a great feeling about your new Honda and about the dealership. I’m pleased that we were able to meet your approval. Joel Richards, General Manager.

April 05, 2010

I was very happy with everyone at Bernardi. Everyone was friendly, and accomodating. We received complete instructions about our new car, had a nice test drive. Michael Moushon was very nice, explained th More

by Kenneth G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Moushon
Apr 28, 2010 -

Bernardi Honda of Natick responded

Kenneth - Congratulations on the purchase of your new Honda from Bernardi Honda. I also want to thank you for your comments about your sales experience. It is rewarding to hear from our customers when our staff has provided exceptional service. I will pass your kind words on to Michael. It has been a pleasure serving you, and we want you to know all of us at Bernardi Honda appreciate your business. – Joel Richards, General Manager.

April 03, 2010

Bernardi Honda is a great dealership and they have lots of knowledge and expertise when it comes to the Honda brand . They stand behind the Honda brand and support you with any questions or concerns you ma More

by lw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
muhammad ali
Apr 28, 2010 -

Bernardi Honda of Natick responded

LW - I appreciate you spending the time and writing about your positive experience at Bernardi Honda. We strive for exceptional service for with every customer and try to make purchasing a new or used vehicle stress free as possible. Thank you for your business. – Joel Richards, General Manager.

April 02, 2010

I always feel very comfortable to bring our vehicles in for service. Brian Hendricks guides me very well. I am always confident that he will resolve any service situation. I appreciate his concern and More

by Bob-L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Hendricks
Apr 28, 2010 -

Bernardi Honda of Natick responded

Bob - Thank you for your feedback regarding your last service experience here at Bernardi Honda. All of us at Bernardi Honda appreciate your business, and your satisfaction is our top priority. Thank you. – Joel Richards, General Manager.

March 22, 2010

Denis listened and understood what I wanted to accomplish and targeted the right car to meet my needs. XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX More

by rmongeau
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denis Swift
Mar 26, 2010 -

Bernardi Honda of Natick responded

Rmongeau – Congratulations on your new Honda. Thank you for your comments about Denis Swift. We appreciate your business. – Joel Richards, General Manager.

March 18, 2010

I didn't have a resveration but was having a problem with my car. Bernardi Honda had one of their best techs go out with me on a ride. When I got up to over 50 miles an hour car would lose power. The tech kn More

by SkiMan43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service advosir
Mar 26, 2010 -

Bernardi Honda of Natick responded

SkiMan43 – I’m glad you were able to take advantage of Bernardi Honda’s “Road Test Plus Program”. This program is one of the benefits of servicing your Honda at Bernardi Honda. With the "Road Test Plus Program" you get one on one consulting services from our Honda Master techs. Thank you for business and kind feedback. – Joel Richards, General Manager.

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