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Bernardi Honda of Natick

Natick, MA

4.5
1,666 Reviews

960 Worcester Rd

Natick, MA

01760

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Showing 1,666 reviews

January 04, 2010

Muhammad Al1 was my service rep - Mo for short - and he assisted me through every phase of the sale (trade-in) and purchase process with a high degree of professionalism. I recommend Bernardi and Mo highly More

by tvboatfilm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Muhammad Ali
Jan 18, 2010 -

Bernardi Honda of Natick responded

Tvboatfilm – Thank you for taking the time to post about your vehicle purchase experience at Bernardi Honda. We feel lucky to have associates like Muhammad Ali. Mo does a great job in making sure Bernardi Honda’s customers get the right vehicle. He treats all of his clients like a family member. Thank you for your business. – Joel Richards, General Manager.

January 01, 2010

I gave Bernardi Honda a great view due to the following reasons: convenient hours (after 5:30 PM), comfortable waiting area, quick service-time and professional, very friendly service people. Friendly se More

by basully001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theo
Jan 18, 2010 -

Bernardi Honda of Natick responded

Barbara – It’s great to hear that you like our late night service hours. We understand that not everyone can get their Honda serviced during the day time hours. Theo Zuniga really enjoys helping customers. He does a great job explaining what was done by the technicians in an easily understandable manner. I want you to know how much all of us at Bernardi Honda appreciate your business. Thank you. – Joel Richards, General Manager.

December 31, 2009

Mo Ali is an excllent sales person. He listened to us and cared about about our auto needs. He was attentive and ensured that the sales process went smoothly. This was our second car that we bought from More

by flammey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammad Ali
Jan 18, 2010 -

Bernardi Honda of Natick responded

Flammey - Thank you for wonderful comments about your experience at Bernardi Honda. It is rewarding to hear that our sales staff is providing a high level of customer service. I will pass your comments onto Mohammad and congratulate him on a job well done. Thank you for your business. – Joel Richards, General Manager.

December 31, 2009

Service completed quickly and correctly. I have only Service completed quickly and correctly. I have only *one* complaint: can we get the management to stop requiring its employees to say "Bernardi fo More

by PhilS32767
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember, but they were all courteous and competent.
Jan 18, 2010 -

Bernardi Honda of Natick responded

Phils32767 – Thank you for your sincere comments regarding how the telephones are answered. “Bernardi for Now, Bernardi for Life” is part of our culture. I realize that it is lengthy it you have heard it 100 times before. We want everyone to know that you are not just a number here at Bernardi. We truly want to be “your friend in the auto business”. We are here for you now and will be in the future. I would like to thank you for servicing your Honda with us. – Joel Richards, General Manager.

December 29, 2009

My Review of Bernardi Honda: I really enjoyed my service My Review of Bernardi Honda: I really enjoyed my service experience at Honda Bernardi in Natick. I took advantage of their courtesy shuttle service a More

by spatel123123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moh. Ali
Jan 22, 2010 -

Bernardi Honda of Natick responded

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December 17, 2009

Ajusting my rating due to follow up multiple times buy Dealer. Willingness to make good. This shows us a Dealer who will be there for you the next service visit and make sure all required documentation an More

by cgstevenson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
cashier
Dec 18, 2009 -

Bernardi Honda of Natick responded

Cgsteveson – I know that you and Mark Saraceno our Service Manager spoke about your service experience. I am glad to hear that he was able to clarify the alignment specs to you. At Bernardi Honda we want you to know that you have a friend in the auto business. We are here to assist you in any way. Never be afraid to pick up the phone and call us directly if you have any question or concern. Thank you for your support. – Joel Richards, General Manager.

December 15, 2009

We bought a Civic from Bernardi, and greatly appreciated our salesman, Mohammad. He was very respectful towards us, even during some tough price negotiations. He was patient and honest in his approach to se More

by jamespgilbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammad
Dec 18, 2009 -

Bernardi Honda of Natick responded

Jamespgilbert -- Thank you for taking the time to share your sales experience at Bernardi Honda and with Mohammad Ali. Mohammad is committed to providing excellent customer service. He has many loyal repeat buyers. Thank you for choosing Bernardi Honda. – Joel Richards, General Manager.

December 15, 2009

I really enjoyed my service experience at Honda Bernardi in Natick. I took advantage of their courtesy shuttle service and met an amazing gentleman who was respectful and inquisitive. We were driving in poo More

by millsone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Dec 18, 2009 -

Bernardi Honda of Natick responded

Jeff – Thank you for servicing your Honda with us at Bernardi Honda. I’m glad you were able to take advantage of our shuttle service and website service coupons. I agree with you as we have some great shuttle drivers. At Bernardi Honda, we believe great service is about building relationships. We want to be your automotive dealer for life and hope that experiences you received will keep you coming back for life. Thanks again! – Joel Richards, General Manager.

December 09, 2009

I ordered a list of parts for my vehicle from this website that other websites compete highly for prices being that the parts fr my vehicle (Honda S2000) are more rare to find than others. One of More

by billiardboy904
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Richards
Dec 18, 2009 -

Bernardi Honda of Natick responded

Billyboy904 – Thank you for your comments about your recent experience at BernardiParts.com. It is rewarding to hear from our customers. BernardiParts.com values customers such as you. I will pass your comments onto Erik Richards, eCommerce Manager of BernardiParts.com and his Team. The Honda S2000 is one of my favorite vehicles. I know you must be enjoying driving it. Again, thank you for your business. – Joel Richards, General Manager.

December 09, 2009

I ordered a list of parts for my vehicle from this website that other websites compete highly for prices being that the parts fr my vehicle (Honda S2000) are more rare to find than others. One of More

by billiardboy904
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Richards
Dec 18, 2009 -

Bernardi Honda of Natick responded

Billyboy904 – Thank you for your comments about your recent experience at BernardiParts.com. It is rewarding to hear from our customers. BernardiParts.com values customers such as you. I will pass your comments onto Erik Richards, eCommerce Manager of BernardiParts.com and his Team. The Honda S2000 is one of my favorite vehicles. I know you must be enjoying driving it. Again, thank you for your business. – Joel Richards, General Manager.

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