Bernardi Honda of Natick

About 10 days ago on one of the hottest days of the year I sent an e-mail to Bernardi Honda looking for a used 2006 Honda Accord V6 for my son. About 15 minutes later I received a call from RENE saying they I sent an e-mail to Bernardi Honda looking for a used 2006 Honda Accord V6 for my son. About 15 minutes later I received a call from RENE saying they had what we were looking for. I discussed my son's trade and told her that because we lived 45 minutes from the dealership, whether a deal was possible. She then checked with SETH who told her it was "highly doable". Well, we drove up there in my son's car. I called Rene from the road to tell her we were on our way. We got there 45 minutes later but the salesman could not find the car. He checked with SETH who told him this car had been sold "10minutes ago" but we have others. THIS WAS A CLASSIC BAIT AND SWITH TACTIC. We never did see the car in question on the lot with any sold sticker. I confronted SETH with our displeasure but he was indifferent at best. I left a voice message with the General Manager Joel Richards. He was on vacation and forwarded my message to a Peter Cronin. Peter Cronin called me the next day to apologize and promised he would investigate the matter thoroughly and call me back the next morning. That was over a week ago and needless to say no call was received. BEWARE THESE OLD STYLE BAIT AND SWITCH TACTICS. By the way I was a former Bernardi customer which I pointed out to SETH this was no way to treat a former customer. He could have cared less. More

Dave was very knowledgeable and willing to help. With his help, I was able to get the problem that I was having solved (left front bearings replaced). After that, I was having a problem with a creaking his help, I was able to get the problem that I was having solved (left front bearings replaced). After that, I was having a problem with a creaking noise that had developed. He helped get that problem fixed as well. More

These guys were a pleasure to work with however I would have been happier if they hadn't taken so long to get the car clutch issue addressed and it had been completed when I took possession of the car. The have been happier if they hadn't taken so long to get the car clutch issue addressed and it had been completed when I took possession of the car. There were also a few minor cosmetic things that I missed when looking at the car and a burned out fog light but overall they were great to work with and I guess that is just "buyer beware" stuff when you are buying a used car, which I've not done for some time. More

Muhammed was very helpful and knowledgeable. He spent time with us, helping us make a decision on the vehicle we purchased. We did not feel pressured in any way. David was also very helpful with the fin time with us, helping us make a decision on the vehicle we purchased. We did not feel pressured in any way. David was also very helpful with the finance part of the deal working to customize our deal. He was professional and a pleasure to work with. More

Mike Pacheco is a no pressure salesmen. If you are looking for a new or used car stop by and see Mike and he will find the car you are looking for and the price that fits your lifestyle. He find out w looking for a new or used car stop by and see Mike and he will find the car you are looking for and the price that fits your lifestyle. He find out what you want and he will get it. Don't hesitate, call Mike today. More

Salesman was very pleasant, attentive to my needs and work thru the whole process. When I came to pick up the vehicle, he was once again very nice and went thru all the information on the new vehicle an work thru the whole process. When I came to pick up the vehicle, he was once again very nice and went thru all the information on the new vehicle and future service, etc. This deal was a cash for clunkers and the material gathering was lengthy. I did come in with all except one document that was needed for the sale to comlete. My only disappointment is that I have to go back for the second time because transfer of plates did not happen and as a result the registration sticker was not obtained. If I knew this, I would have waited the extra day or two. Overall, Muhhamad and staff were great. More

We were looking to "trade-in" our clunker for a new Honda Accord. Made a quick, painless phone call to Charlie, who found the exact car we were looking for and negotiated a fantastic price right over the ph Accord. Made a quick, painless phone call to Charlie, who found the exact car we were looking for and negotiated a fantastic price right over the phone. His personal attention and friendliness put us at ease and made the trip from the Cape worth it. Amir finalized the paperwork, Marlin assisted with the financing details and Lauren explained the options. There was never any pressure! It was a great experience. Highly recommend Bernardi Honda to anyone looking for a new Honda. Wish we lived closer so that we could have our car serviced by Bernardi! More

I was dreading the process of buying a car, but immediately felt comfortable with Muhammad. The actual process of buying the car seemed to take too long (I was there for almost 4 hours) but overall immediately felt comfortable with Muhammad. The actual process of buying the car seemed to take too long (I was there for almost 4 hours) but overall I ended up having a great experience and feel very good about the future service I'll get from Bernardi. More

To Joel Richards, General Manager I always hesitate to To Joel Richards, General Manager I always hesitate to write a glowing review before a deal is fully done, but I must compliment your staff on the wa To Joel Richards, General Manager I always hesitate to write a glowing review before a deal is fully done, but I must compliment your staff on the way were were treated on Sunday after a horrible experience at a south shore dealer that shall remain nameless. This is a cash for clunkers deal and you did not require a contingency agreement (others do) nor did you require that we finance through you (orhers do). Christine was great to deal with and Scott was very accommodating. We are looking forward to picking up our new Civic this week and beginning a very long relationship with Bernardi. I have been buying new cars for over forty years and this is only the second time in all those years that the process (so far) has been hassle free. Keep doing what you are doing.....its better to be the best dealer on the planet than the biggest. Alan Perron Bridgewater, Ma. More

Went in for an oil change and once again found the service to be performed in a reasonable time period. The waitng areas were clean and customer friendly and the dealeship provided refreshments. service to be performed in a reasonable time period. The waitng areas were clean and customer friendly and the dealeship provided refreshments. The service writer was professional, knowledable and informative. I was given a coupon fr a free car wash at scub-a-dub. More