Bernardi Honda of Natick

Great service as always! Recommendation: Have the rental car pre-setup for customers. For as much time as they took getting me a rental car, they could have given me a ride to where I needed to go. Otherw car pre-setup for customers. For as much time as they took getting me a rental car, they could have given me a ride to where I needed to go. Otherwise great experience. I will certainly be coming back. More

Helen and Peter were excellent. Peter was the sales person. He never got frustrated no matter how many cars I test drove. He was a gentleman throughout the entire buying process. Both Helen and Peter w person. He never got frustrated no matter how many cars I test drove. He was a gentleman throughout the entire buying process. Both Helen and Peter were knowledgeable about the cars, detailing the characteristics of each model I test drove. When I made my decision, the sales process was easy and smooth. The next day Helen called and informed me that the car had a timing chain not a belt which means I do not have change the part at a later date which would be a costly maintenance. More

This is by far my best car buying experience. The This is by far my best car buying experience. The staff were friendly, helpful and I did not feel rushed. It was a very nice enviornment. Every This is by far my best car buying experience. The staff were friendly, helpful and I did not feel rushed. It was a very nice enviornment. Everyone there seemed to truely enjot their jobs and that definately trickled out to the sales floor. I was in the market for a NEW 2009 Honda Fit base car with a few add ons (keyless entry, remote start and armrest). I live 10 minutes from both Prime Honda (rt 1, West Roxbury) and Boch Honda (rt 1, on the automile, Norwood). I had gone into both dealerships numerous times to try and work out the pricing and get information and both Sales Managers seemed miserable and were abrasive to say the least. After exhausting seemingly unwilling sales staff at both Prime Honda and Boch Honda, I drove into Bernardi Honda one day after work and it was a sales force made in Heaven. No pressure, or high stress tactics, no BS. Everyone knew what they were talking about, no guessing, no extra $ at the end. Everything was silky smooth! I cannot say enough wonderful things about Bernardi Honda in Natick, MA. They are truely the best car dealership! More

First off, I have hated the thought of having to buy a car- period! So we were in a position of finding a new (well new to us) vehicle. We were in Natick, attending one of our religious assemblys when we car- period! So we were in a position of finding a new (well new to us) vehicle. We were in Natick, attending one of our religious assemblys when we went by Bernardi's Honda Dealership and decided while we were in this neck of the woods to check it out. Like I said I HATED even the thought of playing the battle of negotiation! but then, I had never dealt with a man like Joshua during the emotional pressure of buying a car; he made us feel like family, even when my attitude was apprehensive at first. Not only was he friendly but also went out of his way to be acoomodating to us . He met all of requests and our needs. Would I travel 31/2 hours to purchase another vehicle from Joshua at Bernardi's- you bet I would. Would I recommend others to go there - yes I would. The whole expierence told me that Bernardi is a place that understands the feelings of anxiety and puts your needs first. More

Best experience I ever had buying a car (5+ purchases). Everyone of the names mentioned made me feel comfortable. Joe, Internet Manager made me feel comfortable from the start. Scott even sat down to dis Everyone of the names mentioned made me feel comfortable. Joe, Internet Manager made me feel comfortable from the start. Scott even sat down to discuss numbers! I didn't feel like the salesperson had to go to the Wizard to get the "final price"..no back and forth bologna, or it didn't feel that way. Sasha, Accessories lady was so nice I bought an accessory and Janet Whalen was the most non-intimidating sales person I ever worked with..Tim McG..very professional. I was trading in my Pilot I had purchased from Silko and stayed with Bernardi because they were so sincere and nice! Thank you. Helen Marrone More

Although we have not yet purchased a vehicle from them, they are one of the best. We arrived as they were closing, and were nice enough to take us for a test drive anyway, unfortunately we ran out of ga they are one of the best. We arrived as they were closing, and were nice enough to take us for a test drive anyway, unfortunately we ran out of gas. Sitting there and talking with Eddie he gave us excellent advice on buying a new car. This dealer was so good, that even though we ran out of gas on our test drive, we STILL want to do business here. Thank you very much Bernardi Honda! More

I like working with Brian. He listens to my needs, explains things thoroughly, has my car ready on time, and returns calls. Overall everone I come into contact with in service is pleasant and attenti explains things thoroughly, has my car ready on time, and returns calls. Overall everone I come into contact with in service is pleasant and attentive. Two times I had a question about the operation of my new Accord, I pulled into service without calling and each time a technician helped me immediately without waiting. More

I stopped in because of a check gas cap message. The service people explained that and reset it. They also asked if I needed anything else, and looked up my service record to see that I was due for rou service people explained that and reset it. They also asked if I needed anything else, and looked up my service record to see that I was due for routine oil/lube. I was able to take care of that as well -- very helpful More

Very good and reliable service. Brian is always kind and helpful Always a pleasure to work with him (worked with him before). I trust Brian and the mechanics to always give me the right advice on what I nee helpful Always a pleasure to work with him (worked with him before). I trust Brian and the mechanics to always give me the right advice on what I need to do and when. For example - I was told by the place where I did the inspection that my tires need to be replaced and that they would be happy to do it for me - after checking with Brian and team at Bernardi I learned that my tires have more life in them than what I was told beofre. Deal rater - Forcing a review to be at least 250 characters is a wrong approach and you would get more reviews if you dropped that requirement although I understand what you are trying to achieve. Thanks More

I have been remiss in providing a dealer rating since my family and I purchased 3 certified pre-owned vehicles from Bernardi Honda in October 2006. I'm not sure if this is a record or not, nonetheless, it family and I purchased 3 certified pre-owned vehicles from Bernardi Honda in October 2006. I'm not sure if this is a record or not, nonetheless, it is a tribute to the outstanding sales staff (Josh McClaskey and Peter Nannery) who understood our needs and made it possible! Since then, the customer service has been excellent, from Kristin Cullinane, the customer service facilitator, the service advisors (Matt Carney, Brian Hendricks, Bobby Gazza, and Amanda Kiesman), the service technicians, to the drivers providing transportation to the Natick train stations. On March 10, 2009, I had an opportunity to attend one of Bernardi's Customer Workshops. Although the workshop is intended primarily for new car owners, I felt it important to attend as a certified pre-owned vehicle owned. During this workshop,Bernardi Honda management, customer service, service, and parts representatives provided important, useful information. Response to my questions and other participants were prompt and understandable in laymen's terms. The workshop also included a great buffet dinner! I recommend Bernardi Honda to others seeking to purchase a new or pre-owned vehicle and become part of the "Bernardi Honda family!" More