Bernardi Honda of Natick

I stopped in because of a check gas cap message. The service people explained that and reset it. They also asked if I needed anything else, and looked up my service record to see that I was due for rou service people explained that and reset it. They also asked if I needed anything else, and looked up my service record to see that I was due for routine oil/lube. I was able to take care of that as well -- very helpful More

Very good and reliable service. Brian is always kind and helpful Always a pleasure to work with him (worked with him before). I trust Brian and the mechanics to always give me the right advice on what I nee helpful Always a pleasure to work with him (worked with him before). I trust Brian and the mechanics to always give me the right advice on what I need to do and when. For example - I was told by the place where I did the inspection that my tires need to be replaced and that they would be happy to do it for me - after checking with Brian and team at Bernardi I learned that my tires have more life in them than what I was told beofre. Deal rater - Forcing a review to be at least 250 characters is a wrong approach and you would get more reviews if you dropped that requirement although I understand what you are trying to achieve. Thanks More

I have been remiss in providing a dealer rating since my family and I purchased 3 certified pre-owned vehicles from Bernardi Honda in October 2006. I'm not sure if this is a record or not, nonetheless, it family and I purchased 3 certified pre-owned vehicles from Bernardi Honda in October 2006. I'm not sure if this is a record or not, nonetheless, it is a tribute to the outstanding sales staff (Josh McClaskey and Peter Nannery) who understood our needs and made it possible! Since then, the customer service has been excellent, from Kristin Cullinane, the customer service facilitator, the service advisors (Matt Carney, Brian Hendricks, Bobby Gazza, and Amanda Kiesman), the service technicians, to the drivers providing transportation to the Natick train stations. On March 10, 2009, I had an opportunity to attend one of Bernardi's Customer Workshops. Although the workshop is intended primarily for new car owners, I felt it important to attend as a certified pre-owned vehicle owned. During this workshop,Bernardi Honda management, customer service, service, and parts representatives provided important, useful information. Response to my questions and other participants were prompt and understandable in laymen's terms. The workshop also included a great buffet dinner! I recommend Bernardi Honda to others seeking to purchase a new or pre-owned vehicle and become part of the "Bernardi Honda family!" More

Overall I had a very positive experience. I dealt with Jonathan McGilvray, and found him to be very professional and courteous. I made more than one trip to the dealership before I purchased the car, and Jonathan McGilvray, and found him to be very professional and courteous. I made more than one trip to the dealership before I purchased the car, and he never pushed me to make a decision on the spot. I negotiated on the price and was satisfied with the final result. I will certainly return to Bernardi for future purchases. More

Bernardi's customer service is phenomenal. Staff are extremely friendly and helpful from the moment you initiate making an appointment through your service being completed. They keep you up to date wit extremely friendly and helpful from the moment you initiate making an appointment through your service being completed. They keep you up to date with the status of your vehicle, and check in regularly to be sure you are comfortable and to see if there's anything you may need (food, drink,etc) More

The entire purchase experience of my car excellent, all The entire purchase experience of my car excellent, all my questions were answered usually before asked!! The team at Bernardi made us feel like The entire purchase experience of my car excellent, all my questions were answered usually before asked!! The team at Bernardi made us feel like desired cutomers. The friendliness, courtesy and professionalism of everyone at the dealership makes Bernardi Honda the reason I will now be driving a CR-V. Our kudos to all, especially Janet Whalen! More

I know the car I wanted, the value of my trade-in, and the best price other dealers were willing to offer. I made an offer at the price that I wanted and of course I expected them to negotiate (which the the best price other dealers were willing to offer. I made an offer at the price that I wanted and of course I expected them to negotiate (which they did). Since I had already done my homework (and they knew it), they accepted my offer. Peter was very helpful in the post-sales aspect. He ensured that every last detail was taken care of. The car was ready for pick-up on the assigned date and time. I had no problem in any aspect of the transaction. There was no nickel-and-diming. All-in-all, it was a very pleasant experience. More

i have bought 7 vehicles over the last 8 year and each experience is better and better. The service , the sales force and the management team make this a most enjoyable experience and I recommend this gro experience is better and better. The service , the sales force and the management team make this a most enjoyable experience and I recommend this group to anyone who has had A less than enjoyable experience elsewhere. More

Today I had horrific experience on the road- tire went flat. Being female I never learned how to change my tire, let alone where the jax are kept! Luckily I called Bernardi and Mike Hagopian answered the flat. Being female I never learned how to change my tire, let alone where the jax are kept! Luckily I called Bernardi and Mike Hagopian answered the phone and talked me thru where everything was and how to use the tools to change my tire w/the spare and then drove to their shop and got a new tire without an apointment! This dealership is the best! Thank you Bernardi! More

I love dealing with Bernardi Honda. Every time I go in there I am taken aback with how friendly and helpful everyone is. It isn't just because of the economy either. From the moment I walked in there to there I am taken aback with how friendly and helpful everyone is. It isn't just because of the economy either. From the moment I walked in there to purchase my car, everyone was helpful and sincere. I will probably buy all my cars from Bernardi now! They really go above and beyond and I really appreciate it! More