Bernardi Honda of Natick

Overall I had a very positive experience. I dealt with Jonathan McGilvray, and found him to be very professional and courteous. I made more than one trip to the dealership before I purchased the car, and Jonathan McGilvray, and found him to be very professional and courteous. I made more than one trip to the dealership before I purchased the car, and he never pushed me to make a decision on the spot. I negotiated on the price and was satisfied with the final result. I will certainly return to Bernardi for future purchases. More

Bernardi's customer service is phenomenal. Staff are extremely friendly and helpful from the moment you initiate making an appointment through your service being completed. They keep you up to date wit extremely friendly and helpful from the moment you initiate making an appointment through your service being completed. They keep you up to date with the status of your vehicle, and check in regularly to be sure you are comfortable and to see if there's anything you may need (food, drink,etc) More

The entire purchase experience of my car excellent, all The entire purchase experience of my car excellent, all my questions were answered usually before asked!! The team at Bernardi made us feel like The entire purchase experience of my car excellent, all my questions were answered usually before asked!! The team at Bernardi made us feel like desired cutomers. The friendliness, courtesy and professionalism of everyone at the dealership makes Bernardi Honda the reason I will now be driving a CR-V. Our kudos to all, especially Janet Whalen! More

I know the car I wanted, the value of my trade-in, and the best price other dealers were willing to offer. I made an offer at the price that I wanted and of course I expected them to negotiate (which the the best price other dealers were willing to offer. I made an offer at the price that I wanted and of course I expected them to negotiate (which they did). Since I had already done my homework (and they knew it), they accepted my offer. Peter was very helpful in the post-sales aspect. He ensured that every last detail was taken care of. The car was ready for pick-up on the assigned date and time. I had no problem in any aspect of the transaction. There was no nickel-and-diming. All-in-all, it was a very pleasant experience. More

i have bought 7 vehicles over the last 8 year and each experience is better and better. The service , the sales force and the management team make this a most enjoyable experience and I recommend this gro experience is better and better. The service , the sales force and the management team make this a most enjoyable experience and I recommend this group to anyone who has had A less than enjoyable experience elsewhere. More

Today I had horrific experience on the road- tire went flat. Being female I never learned how to change my tire, let alone where the jax are kept! Luckily I called Bernardi and Mike Hagopian answered the flat. Being female I never learned how to change my tire, let alone where the jax are kept! Luckily I called Bernardi and Mike Hagopian answered the phone and talked me thru where everything was and how to use the tools to change my tire w/the spare and then drove to their shop and got a new tire without an apointment! This dealership is the best! Thank you Bernardi! More

I love dealing with Bernardi Honda. Every time I go in there I am taken aback with how friendly and helpful everyone is. It isn't just because of the economy either. From the moment I walked in there to there I am taken aback with how friendly and helpful everyone is. It isn't just because of the economy either. From the moment I walked in there to purchase my car, everyone was helpful and sincere. I will probably buy all my cars from Bernardi now! They really go above and beyond and I really appreciate it! More

Bernardi Honda is an absolutely wonderful dealership. For years, my entire family has trusted their service and dedication to the customer. When I found myself quickly in need of a new car, I knew just t years, my entire family has trusted their service and dedication to the customer. When I found myself quickly in need of a new car, I knew just the person to call. Janet had sold me my last car, and I was glad to contact her about my situation. She is always incredibly friendly, knowledgeable and sincere. (While servicing another vehicle purchased at Bernardi, my mother had told Janet about my accident in a recent snowstorm, and Janet had already been thinking about me!) At the dealership everyone was so willing to help. I spoke with both Janet and Scott, who worked to get me the best deal possible and to meet all my needs. I decided to lease, and they gave me the best options. They were so caring and accommodating, and everything was perfectly timed and efficient: I went into Bernardi Saturday afternoon, and my car was ready with new plates by Monday! I could not have had a better experience than I did with Bernardi Honda! Thank you, Scott and Janet!! More

An unexpected icy 180 rendered my former car undriveable - given the economy, we were -by no means- planning to buy a car now -- our car was nearly paid off (UGH!) Even though fate had other plans, we were - given the economy, we were -by no means- planning to buy a car now -- our car was nearly paid off (UGH!) Even though fate had other plans, we were determined to not rush through this very important research and decision process, no matter how unexpected it was. We live in MetroWest, and had driven by Bernardi countless times, so we knew where our first stop would be as we researched dealers/cars, as Hondas were of particular interest. Bernardi Honda has been an absolute pleasure to deal with. My husband and I were treated with nothing but respect and courtesy, and the congenial atmosphere was very low-key and relaxed. We did our best to get smart on our model (CR-V) and trim level of choice by doing as much research as we could, speaking with friends who own both CR-Vs and competing models, etc. We never felt like we were just another $-sign/potential sale. Being an educated consumer was important to us, and seemed to be appreciated (v. despised) at Bernardi. There is absolutely no pretense nor sliminess evident, as seems to still be the norm across the industry. What a welcome change. Though Bernardi Honda is a member of a much larger family of Bernardi dealerships across multiple car brands, you wouldn't know it. Our dealings with salesperson Amir Sabet in particular were great. Our money was tight and so we had to move quickly to lock in the best choice, once we knew precisely which model/trim level/color we desired. Our rental car was costing needless $$$ daily. A competing dealer ended up having our desired trim level in our preferred color on their lot - and they were able to beat Bernardi's price at the last moment, so we went with them, HOWEVER - I don't fault Bernardi one bit. It came down to stock and cost (Bernardi would have been able to transport a car to their lot in a day or two)...and we will absolutely be bringing our Honda to Bernardi for service appts. In addition, when they day comes that my husband needs to trade his car, Bernardi will be our first choice! More

I purchased my Honda Accord at another dealer. The entire buying experience was awful. When it came time to service my car I went to Bernardi Honda in Natick. Everyone at Bernardi was great. They really care buying experience was awful. When it came time to service my car I went to Bernardi Honda in Natick. Everyone at Bernardi was great. They really care about you. Bernardi Honda had a dinner workshop at their place about Honda cars. The speakers spoke about things I didn’t know about my Accord. The dealer that sold me my Accord did not go over anything. A man from Honda (not Bernardi Honda) also was there. He also said that Bernardi Was the best dealer he has for Honda. If you want to go to a Honda dealer that cares about you I suggest you go to Bernardi Honda. Meaghan Person More