Bernardi Honda of Natick

After going to another dealership the day prior, I was frustrated with the process and was content in keeping my car due to poor customer service there. After speaking to Bruce Gibson and being honest and frustrated with the process and was content in keeping my car due to poor customer service there. After speaking to Bruce Gibson and being honest and upfront he truly wanted my business and made an appointment the next day. He set me up with Jeff Pappas who made the whole experience more worthwhile, they were fair and honest. I got the price as requested and gave me good value for my trade. For customer service I rate them top notch, all employees are friendly, even if they are not dealing with you. I highly recommend especially if you want to be treated fair and well. Regards, John Kuettner More

Bobby was friendly, helpful, knowledgeable. Couldn't ask for more. Bernardi employees are always great to deal with on the phone too. They had a special which gave me a free one-day rental with the servic for more. Bernardi employees are always great to deal with on the phone too. They had a special which gave me a free one-day rental with the service of over $300, so my time was well used. Overall, no problems, which is a pleasure. More

We attended the Bernardi Honda workshop. We were hesitant about going because we thought it was going to be a sales pitch. It turned out to be a very educational get together. The sit down dinner was awesome about going because we thought it was going to be a sales pitch. It turned out to be a very educational get together. The sit down dinner was awesome. This was very well done and we did find out a few things about our Ridgeline that we didn’t know. My family has bought 3 cars from Bernardi over the years and we are big Bernardi fans. As a suggestion you should give a little history of Bernardi Honda. Thank you. Peter Doolin. More

If you want to buy a Honda GO to Bernardi Honda. I have been shopping for a Honda Civic. Right now the Civic is in demand. I went to 2 other dealers and they add all kinds of unwanted accessories to the ca been shopping for a Honda Civic. Right now the Civic is in demand. I went to 2 other dealers and they add all kinds of unwanted accessories to the car so you have to pay more. My saleman Mike Perry was great. No lieing or other car salesman bullshit. I bought my car from Mike Perry and Bernardi Honda because they are low pressure and I got to buy what I wanted. No useless accessories that I didn't want. If you are looking to buy a Honda GO TO BERNARDI! More

I just sent in a report on Bernardi Honda. I forgot to say that if you want to get accessories for your Honda DON'T BUY them at ANY DEALER. Go to BernardiParts.com They have a link on the www.DealRater.co say that if you want to get accessories for your Honda DON'T BUY them at ANY DEALER. Go to BernardiParts.com They have a link on the www.DealRater.com Honda USA page. All the prices are WAY LOWER than at ANY dealer. Don't over pay! I hope this helps you and saves you $$$$$ More

Recently, I had an unpleasant experience at Bernardi Honda that was resolved to my satisfaction. I was told that I needed a huge amount of work done on my aging car. This was my problem, not Bernardi's. Honda that was resolved to my satisfaction. I was told that I needed a huge amount of work done on my aging car. This was my problem, not Bernardi's. The service rep did not push me to do more work then was affordable and took the time to prioritize the work so I knew what really should be done first. He even suggested some more affordable alternatives. The problem was when I wandered over to the sales side to browse the used cars. I felt as if I was treated disrespectfully by an individual sales person. The experience left me feeling uncomfortable about the whole place. Since this incident I spoke to Mark Saraceno, the service manager, about my negative experience with the sales department and some concerns I had with the service side. He seemed genuinely concerned that I would be unhappy with my experience at Bernardi and vowed to take action to make sure that future interactions with this dealership were more pleasant. I do believe that the service department at Bernardi is run with integrity. Additionally, after talking to Mark twice and hearing how he handled my concerns, I suspect that the incident on the sales side of Bernardi was not the norm. I really appreciate that my complaints were not brushed off and that the folks at Bernardi really wanted to use my experience as an opportunity to improve their customers' experience. More

It's an excellent experience overall. Customer Service was great as always. Had no problems in having car part replaced which was still under the warranty, they in fact had ordered that during my last vis was great as always. Had no problems in having car part replaced which was still under the warranty, they in fact had ordered that during my last visit. Customer rep. was friendly, he remined me of free of cost Mass Inspection Sticker which was going to expire at month end. There was business center in dealership for customer in waiting where i could connect to internet, do my work, make calls etc. The price was almost same or less than other non-dealership shops, so perfectly statisified with the bucks i had to pay. More

Way to go Bernardi the staff from front to back made my buying of a new vehicle almost to EASY! Janet the sales person and Jen the finance manager made the whole transaction from start to finish enjoyable. buying of a new vehicle almost to EASY! Janet the sales person and Jen the finance manager made the whole transaction from start to finish enjoyable. Everything came as advertised with no bait and switch just a straight up transaction and as a female this was not the case at other local dealerships by any stretch of the imagination.Everyone was polite and very eager to please at all points in the transaction the vehicle was perfect and I would send all friends and family to do business at this store. Again job well done see you in a few years I generally keep my cars until they drop so as to avoid the whole process this will not be the case with this purchase see you sooner than later! More

I would recommend this dealership for a new car purchase. The staff are straight-talking, courteous, and friendly. I got the price I wanted and the options I was looking for, without any hassle. I have be The staff are straight-talking, courteous, and friendly. I got the price I wanted and the options I was looking for, without any hassle. I have been to the other 2 Honda certified dealerships in this area and they don't compare to Bernardi on any level. More

We purchased our 2002 Honda Accord from Bernardi Honda in April of that year. Dealing with their sales staff resulted in a very pleasant experience. Bernardi Honda exclusively serviced our Honda over the yea April of that year. Dealing with their sales staff resulted in a very pleasant experience. Bernardi Honda exclusively serviced our Honda over the years that followed and kept the car running in top notch condition. We plan to return in early 2009 to purchase a top-of-the-line CRV from Bernardi Honda because we expect our satisfaction will be guaranteed dealing with their sales and service staffs. We would recommend Bernardi Honda to anyone interested in owning a Honda. More