Bernardi Honda of Natick

I have purchased two vehicles from Bernardi, a Pilot and Odyssey. In general, the initial response to any inquiry has been positive but in the couple instances where there was a problem, it was dealt with i Odyssey. In general, the initial response to any inquiry has been positive but in the couple instances where there was a problem, it was dealt with in a timely fashion with a proper result. Any issues on service have been dealt with properly. They even did a customer courtesy replacement of a seat cover that wore out prematurely but was not covered under warranty. They are great in following up to make sure you get your vehicles serviced at proper intervals. I take the Commuter Rail from Natick and they offer a shuttle service to and from the train. More

One of the most comprehensive service departments around. I always feel completely informed about what is going on with my vehicle. I ask questions and they give prompt, precise answers. I always know what t I always feel completely informed about what is going on with my vehicle. I ask questions and they give prompt, precise answers. I always know what to expect. Never any surprises. They would let me know what needed to be done down the road as well. I feel completely confident in the service they provide. My daughter & I took advantage of the free shuttle service and shopped at the Mall while our car was being worked on. No hassles, almost fun!!!! I would recommend them too all of my friends. The best in the business. If you go anywhere else......you get what you deserve!!! I am a customer for life!!!! More

I had a good experience purchasing a new Honda Fit from Bernardi Honda, after first visiting another dealer that was charging almost $2,000 over the MSRP for protective coatings for the exterior paint and Bernardi Honda, after first visiting another dealer that was charging almost $2,000 over the MSRP for protective coatings for the exterior paint and interior fabric... two options that I didn't want. The car I bought at Bernardi's had a few add-ons, which I wasn't necessarily looking for, but they were functional and useful, and Bernardi's worked with me on the total price, including my trade-in. Sales rep. Alex Yanovsky was very helpful and pleasant to work with - there weren't any of the usual high-pressure tactics. He makes the customer feel like he is working for their best interest. Mike Pacheco was also helpful. After putting down a deposit, I was able to pick up the car the next day. I don't buy new cars very often, so I was a bit nervous about whether I was making the right decision. I've only had the Fit for a week now, but I'm very happy with it. It feels like it has a lot of room for a sub-compact, and is just what I need. More

Emergency repair required on our 2003 Honda Accord at 6 PM on a Friday night. Great parts department "Steve". Driving through Mass for a wedding in NJ and found our caliper bolts missing and car having g PM on a Friday night. Great parts department "Steve". Driving through Mass for a wedding in NJ and found our caliper bolts missing and car having great difficulty after repair in VT. Friendliest Honda dealership we have experienced. We have purchased Hondas since 1994. More

The place to go to if you're looking for highly obnoxious, rude sales managers. I requested internet price quote for a 2009 Honda Pilot EX-L with DVD from multiple dealers. So I received one from B obnoxious, rude sales managers. I requested internet price quote for a 2009 Honda Pilot EX-L with DVD from multiple dealers. So I received one from Bernardi Honda which was slightly higher than what I received from other dealers. I still decided to go and meet the folks as I was told that they will match or do better on the quote that I received from other dealers. I was asked to come in after they made an appointment for me. So when the sales manager brought his "work sheet", I noticed that there is destination charge included again to the price that I received in the quote. When I asked him why, he told his sales assoicate (Hani Yousef) that he can't work with me and leaves after throwing the cobbled worksheet at me. I could not hear clearly what he murmered but it seemed like expletive remarks which was added bonus to the humiliating experience infront of my family. Unfortunately I did not get the name of the sales manager to share. Definitely a place to stay away from if you're expecting to be treated like a human being with respect. It hurts me to give these guys a bad review because of one rude sales person but I do not want any other person to go through the same experience as I did today. Having said that, their internet sales people especially Bruce Gibson and Charlie are excellent to work with. They are very friendly and seem like honest people. I wish that their sales staff is as nice as them. More

my experience with dealers and service has been somewhat mixed. First, most dealers charge a flat fee for the first hour. And then, even for small repairs, they seem to find other issues that turn an inex mixed. First, most dealers charge a flat fee for the first hour. And then, even for small repairs, they seem to find other issues that turn an inexpensive repair into a major maintenance service. Case in point... I took my Odyssey into a dealership (Herb Chambers) for a power window that wasn't working. After 1 hour and $100.95, they repaired my $.95 fuse. I suspect it didn't take 1 hour to find a blown fuse. Going to Bernardi I expected the same, and told the service dept I was skeptical which may have effected my service. Not only did they diagnose, but they also fixed the problem (electrical), for $68. They also took the time to show my wife the problem. Bernardi has definitely earned another opportunity for my business. More

As I was shopping for a new car, I visited multiple dealerships to compare inventories and pricing as well as test drive different makes and models to decide what I wanted. Atfter I decided on the spe dealerships to compare inventories and pricing as well as test drive different makes and models to decide what I wanted. Atfter I decided on the specific model, I decided to try to purchase the vehicle at Bernardi Honda as I read the reviews on this site and heard good things about Bernardi from co-workers. When I entered the dealership, I was immediately greeted by a salesman and I told him that I wanted to purchase a vehicle and that I had already visited other dealerships and was looking for a better price. He went to retrieve the car so I could test drive it, but brought back a different color than I asked for. I then asked for another color, which he ended up bringing to the front for me to test drive. the salesman was very friendly, but fairly new on the job, so he seemed a little nervous and knew a decent amount about the vehicle, but not everything. I test drove the vehicle and we came back to the dealership where they appraised my vehicle. It took them about an hour to appraise my vehicle and the sales manager finally came to talk to me. They didn't have the exact color I wanted, but I would have been able to live with the color they had available, but they offered to get the color I wanted from another source. I asked about the price and he gave me an extremely high price, and almost next to nothing for my trade in. I also mentioned the 0.9% Honda financing that was avialable and advertised by Honda directly on their website, and he told me I was incorrect and that it was really 3.9%. We argued for a few seconds and he never admitted that I was correct, as they just wanted to make more money off of me, but I was willing to pay cash anyways. I told him the price that I had been quoted in writing from another dealership and he couldn't even come close to the price (approximately 3K more.) He basically laughed at me and suggested that the other dealership wouldn't honor the price and looked as me and asked "Why didn't you just buy it then?" at which point we ended the conversation and I left. I immediately went to the other dealership and purchased the vehicle at the price we had already discussed without a problem and 0.9% financing. While their parts and services seem pretty decent, I wouldn't recommend purchasing the vehicle at Bernardi as their sales techniques seem a little shady. More

The most painless car buying experiance of my life, could not be more happy! Having purchased many different vehicles for myself and the company that I help to run this says a lot. I have always purchased not be more happy! Having purchased many different vehicles for myself and the company that I help to run this says a lot. I have always purchased from ford dealers and it is apparent to me now why Honda's have such a strong following and why Bernardi Honda has such a large customer following. My interaction with Bernardi was excellent from the moment I first made contact with the dealership to when I actually purchased my new vehicle! Could not give them a higher score! More

Brian handled our service issue very quickly - SRS indicator light was on continuously, they found out it was a malfunctioning seatbelt. Brian ordered a new one, it came in the next day, made another indicator light was on continuously, they found out it was a malfunctioning seatbelt. Brian ordered a new one, it came in the next day, made another appt. a couple days later and it was installed in under an hour. He is friendly, professional - and the seatbelt was covered under warranty, which made it even better. Thank you for making the experience very smooth and positive! More

Great Experience. Very friendly and helpfull. I believe I got a good price. I would recommend this dealer to friends and family. This is the sencond time I have purchased a car from this dealer and my wi I got a good price. I would recommend this dealer to friends and family. This is the sencond time I have purchased a car from this dealer and my wife and I are very satisfied. They are close to my residence and they are convient and easy to get to. More