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Bernardi Honda of Natick

Natick, MA

4.5
1,656 Reviews

960 Worcester Rd

Natick, MA

01760

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Showing 1,656 reviews

July 31, 2008

Oil change significantly more expensive than at local places that offer oil changes. Body work is excellent, but also pricey. Friendly service, nice facility. Work done in timely fashion as prom More

by ewinston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
? Mike
Aug 01, 2008 -

Bernardi Honda of Natick responded

EWinston - Thank you for taking the time to post feedback about your experience with Bernardi Honda. At Bernardi Honda we want our customer’s to feel that they have a friend in the business. We strive to have every customer feel that their vehicle is receiving the best Honda repair service available and that the best service technician is working on their Honda. We take pride in the fact that Honda Owners voted us the Gold Medal in the 2007 & 2008 Reader’s Choice Awards. We want customer’s to feel that they are getting the most for their money. Bernardi Honda only uses Genuine Honda Parts. Monthly we shop the competition to ensure our maintenance parts are competitive. During our last comparison done on July 15th Jiffy Lube Natick was charging $38.00, Valvoline Instant Oil Change was charging $38.00 – $53.00, and Dynalube Express in Framingham was at $37.00. Bernardi Honda normal price is $38.95. Bernardi Honda has service special coupons on our website. These specials change monthly. Currently we are offering an Express Oil Change for $29.95. As a Bernardi customer you will also be receiving service special through the mail and via email (if we have your email address). I will apply an Express Service Coupon from our website to your repair order and will be sending you a rebate check for $9.45 ($9.00 + tax). Again, thank you for your business. Joel Richards, General Manager.

July 29, 2008

It only needed scheduled factory service, but Bernardi did not attempt to run-up the bill with additional repairs, and the stuck to their initial quote to the penny. Also, this the most pleasant experien More

by overlord
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon
Jul 30, 2008 -

Bernardi Honda of Natick responded

Making sure you keep current with the maintenance of your Honda helps ensure many years of enjoyment from your vehicle. You are smart in taking the steps to stay on top of maintaining your Honda. Here at Bernardi Honda we constantly shop the competition to make sure our customers are receiving the best Honda Service possible and at competitive prices. Don’t be afraid to dig deep in finding out information of what exactly is done to your vehicle during a servicing and what are the costs. We are proud of the fact that Bernardi Honda employs the #1 Honda ASE Service Technician of the Year. Please feel free to ask us any questions about your Honda. I’m glad you were able to take advantage of our free shuttle service too. You may enjoy attending one of our Honda Owner Workshops. Here you’ll be able to speak directly with our shop foremen and other guest speakers. The next event is scheduled for Tuesday, September 9th, at 6:30PM. Dinner is on us! I hope to see you there. Joel Richards, General Manager.

July 24, 2008

I bought my first Honda from Bernardi this past week. Janet was wonderful! She knew how to treat me (never having a Honda before) and took great care in being sure I was happy with the entire purchase. More

by Brenda1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janet Welan
July 24, 2008

I bought my first Honda from Bernardi this past week. Janet was wonderful! She knew how to treat me (never having a Honda before) and took great care in being sure I was happy with the entire purchase. More

by Brenda1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janet Welan
Jul 25, 2008 -

Bernardi Honda of Natick responded

Brenda1 - It is rewarding to hear that our staff is providing a high level of customer service. I am especially pleased to know that you had satisfactory experiences with both our sales department and finance department and were treated professionally on each occasion. I will pass your kind words along to Janet and Shannon along with my personal congratulations for a job, or in your case jobs well done. I look forward to meeting you at out next Honda Owner Workshop. Please mark you calendar for Tuesday, September 9th. Joel Richards, General Manager.

July 22, 2008

Every time I have dealt with the Service department, my experience has always been positive. They are friendly, explain what they are doing in detail and follow up quickly. Thank you. OK, having to be More

by triciaconnors
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
cant remember
Jul 22, 2008 -

Bernardi Honda of Natick responded

Tricia – Thank you for servicing your Honda with us at Bernardi Honda. We appreciate your loyalty. I believe you did make your point without having to use 250 characters <wink>. Thanks again for your feedback! – Joel Richards, General Manager.

July 14, 2008

I live in Boston and could take my Honda to any of several dealerships - but, I think Bernardi goes above all expectations for service. From the time they check your car in for service to the picku More

by foleyfields
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Jul 14, 2008 -

Bernardi Honda of Natick responded

Hi Foleyfields - It has been a pleasure serving you! We appreciate your business! At Bernardi Honda we recognize that customers have a choice when it comes to Honda Sales and Service. Thank you for choosing Bernardi Honda. – Joel Richards, General Manager.

July 12, 2008

Was having a problem with my Honda. My family was driving to cape for a week's vacation. I went to Bernardi Honda today on a Saturday without an appointment. Matt (don't remember last name) the service advis More

by SkiMan43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Jul 14, 2008 -

Bernardi Honda of Natick responded

I’m glad we were able to assist you and get you back on the road quickly. Taking care of service emergencies fast is one thing our entire service team prides itself on. Have a great vacation. – Joel Richards, General Manager.

July 05, 2008

Today we bought a Honda Fit from Jess at Bernardi Honda. At 53 years old I can safely say I have purchased my share of cars over those years, and I can also say that this experience was the BEST one I have More

by bobrossi56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess and Shannon
Jul 12, 2008 -

Bernardi Honda of Natick responded

Bob - Congratulations and thank you from all of us at Bernardi Honda for your recent purchase. It has been a pleasure serving you. Please plan on attending our next Honda Owner workshop in September. I know you will learn more about your new Honda and about our dealership. Joel Richards, General Manager

June 17, 2008

I must admit that I did not think too highly of Auto salesmen but my experience with Seth Marshall and Arnie Eisenman of Bernardi Honda made me make a 180 degree turn in my opinion. We purchased a 200 More

by StanBecker
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Marshall, Arnie Eisenman
Jun 30, 2008 -

Bernardi Honda of Natick responded

Stan - Thank you for taking the time to post comments about your experience at Bernardi Honda. We work hard to provide our customers with a positive experience in all areas, whether sales, service or parts. It is rewarding to hear that we have met your expectations. I will pass along your kind words to Seth and Arnie and acknowledge them for a job, or in your case jobs well done. -- Joel Richards, General Manager

May 27, 2008

I knew I wanted an 08 Accord, and thought I knew I wanted the EX-L 4 cylinder. I even went so far as to get quotes from a bunch of dealers before visiting the lot, and Bernardi had happily worked with me to More

by Benminnn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Babak
May 27, 2008 -

Bernardi Honda of Natick responded

Benminnn – It is gratifying to hear that our Honda Sales Team provided you a high level of customer service. I will pass your kind words along to our Sales Staff with my personal congratulations for a job well done. Thank you for your business. Please plan on attending our Honda Owner Clinic on June 10th at 6:30PM. – Joel Richards, General Manager.

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