Bernardi Honda of Natick

If you want to buy a Honda GO to Bernardi Honda. I have been shopping for a Honda Civic. Right now the Civic is in demand. I went to 2 other dealers and they add all kinds of unwanted accessories to the ca been shopping for a Honda Civic. Right now the Civic is in demand. I went to 2 other dealers and they add all kinds of unwanted accessories to the car so you have to pay more. My saleman Mike Perry was great. No lieing or other car salesman bullshit. I bought my car from Mike Perry and Bernardi Honda because they are low pressure and I got to buy what I wanted. No useless accessories that I didn't want. If you are looking to buy a Honda GO TO BERNARDI! More

Recently, I had an unpleasant experience at Bernardi Honda that was resolved to my satisfaction. I was told that I needed a huge amount of work done on my aging car. This was my problem, not Bernardi's. Honda that was resolved to my satisfaction. I was told that I needed a huge amount of work done on my aging car. This was my problem, not Bernardi's. The service rep did not push me to do more work then was affordable and took the time to prioritize the work so I knew what really should be done first. He even suggested some more affordable alternatives. The problem was when I wandered over to the sales side to browse the used cars. I felt as if I was treated disrespectfully by an individual sales person. The experience left me feeling uncomfortable about the whole place. Since this incident I spoke to Mark Saraceno, the service manager, about my negative experience with the sales department and some concerns I had with the service side. He seemed genuinely concerned that I would be unhappy with my experience at Bernardi and vowed to take action to make sure that future interactions with this dealership were more pleasant. I do believe that the service department at Bernardi is run with integrity. Additionally, after talking to Mark twice and hearing how he handled my concerns, I suspect that the incident on the sales side of Bernardi was not the norm. I really appreciate that my complaints were not brushed off and that the folks at Bernardi really wanted to use my experience as an opportunity to improve their customers' experience. More

It's an excellent experience overall. Customer Service was great as always. Had no problems in having car part replaced which was still under the warranty, they in fact had ordered that during my last vis was great as always. Had no problems in having car part replaced which was still under the warranty, they in fact had ordered that during my last visit. Customer rep. was friendly, he remined me of free of cost Mass Inspection Sticker which was going to expire at month end. There was business center in dealership for customer in waiting where i could connect to internet, do my work, make calls etc. The price was almost same or less than other non-dealership shops, so perfectly statisified with the bucks i had to pay. More

Way to go Bernardi the staff from front to back made my buying of a new vehicle almost to EASY! Janet the sales person and Jen the finance manager made the whole transaction from start to finish enjoyable. buying of a new vehicle almost to EASY! Janet the sales person and Jen the finance manager made the whole transaction from start to finish enjoyable. Everything came as advertised with no bait and switch just a straight up transaction and as a female this was not the case at other local dealerships by any stretch of the imagination.Everyone was polite and very eager to please at all points in the transaction the vehicle was perfect and I would send all friends and family to do business at this store. Again job well done see you in a few years I generally keep my cars until they drop so as to avoid the whole process this will not be the case with this purchase see you sooner than later! More

I would recommend this dealership for a new car purchase. The staff are straight-talking, courteous, and friendly. I got the price I wanted and the options I was looking for, without any hassle. I have be The staff are straight-talking, courteous, and friendly. I got the price I wanted and the options I was looking for, without any hassle. I have been to the other 2 Honda certified dealerships in this area and they don't compare to Bernardi on any level. More

I have purchased two vehicles from Bernardi, a Pilot and Odyssey. In general, the initial response to any inquiry has been positive but in the couple instances where there was a problem, it was dealt with i Odyssey. In general, the initial response to any inquiry has been positive but in the couple instances where there was a problem, it was dealt with in a timely fashion with a proper result. Any issues on service have been dealt with properly. They even did a customer courtesy replacement of a seat cover that wore out prematurely but was not covered under warranty. They are great in following up to make sure you get your vehicles serviced at proper intervals. I take the Commuter Rail from Natick and they offer a shuttle service to and from the train. More

We purchased our 2002 Honda Accord from Bernardi Honda in April of that year. Dealing with their sales staff resulted in a very pleasant experience. Bernardi Honda exclusively serviced our Honda over the yea April of that year. Dealing with their sales staff resulted in a very pleasant experience. Bernardi Honda exclusively serviced our Honda over the years that followed and kept the car running in top notch condition. We plan to return in early 2009 to purchase a top-of-the-line CRV from Bernardi Honda because we expect our satisfaction will be guaranteed dealing with their sales and service staffs. We would recommend Bernardi Honda to anyone interested in owning a Honda. More

One of the most comprehensive service departments around. I always feel completely informed about what is going on with my vehicle. I ask questions and they give prompt, precise answers. I always know what t I always feel completely informed about what is going on with my vehicle. I ask questions and they give prompt, precise answers. I always know what to expect. Never any surprises. They would let me know what needed to be done down the road as well. I feel completely confident in the service they provide. My daughter & I took advantage of the free shuttle service and shopped at the Mall while our car was being worked on. No hassles, almost fun!!!! I would recommend them too all of my friends. The best in the business. If you go anywhere else......you get what you deserve!!! I am a customer for life!!!! More

I had a good experience purchasing a new Honda Fit from Bernardi Honda, after first visiting another dealer that was charging almost $2,000 over the MSRP for protective coatings for the exterior paint and Bernardi Honda, after first visiting another dealer that was charging almost $2,000 over the MSRP for protective coatings for the exterior paint and interior fabric... two options that I didn't want. The car I bought at Bernardi's had a few add-ons, which I wasn't necessarily looking for, but they were functional and useful, and Bernardi's worked with me on the total price, including my trade-in. Sales rep. Alex Yanovsky was very helpful and pleasant to work with - there weren't any of the usual high-pressure tactics. He makes the customer feel like he is working for their best interest. Mike Pacheco was also helpful. After putting down a deposit, I was able to pick up the car the next day. I don't buy new cars very often, so I was a bit nervous about whether I was making the right decision. I've only had the Fit for a week now, but I'm very happy with it. It feels like it has a lot of room for a sub-compact, and is just what I need. More

Emergency repair required on our 2003 Honda Accord at 6 PM on a Friday night. Great parts department "Steve". Driving through Mass for a wedding in NJ and found our caliper bolts missing and car having g PM on a Friday night. Great parts department "Steve". Driving through Mass for a wedding in NJ and found our caliper bolts missing and car having great difficulty after repair in VT. Friendliest Honda dealership we have experienced. We have purchased Hondas since 1994. More