Bernardi Honda of Natick

Alvin was great letting me know how long my car was going to take, was very knowledgeable and very polite going to take, was very knowledgeable and very polite More

Excellent service, finished on time and communicated when my CRV would be ready with easy check out. my CRV would be ready with easy check out. More

Bernardi was great! Angela Sam was awesome. The finance team was great explaining the lease process. Angela Sam was awesome. The finance team was great explaining the lease process. More

Accessories not in stock at the time of purchase were installed and the work done expediently. The mechanic was good about answering all of my questions installed and the work done expediently. The mechanic was good about answering all of my questions More

Bernardi Honda Service always goes out of the way to make any visit a most positive one. any visit a most positive one. More

Mike N was was Technician that assisted me. He was pleasant, thorough in explaining services done, detailed instructions for next visit, always above and beyond customer service. He was pleasant, thorough in explaining services done, detailed instructions for next visit, always above and beyond customer service. More

Servicing my car and customer service has always been on point. keep up the good work team. point. keep up the good work team. More

Lack of communication was frustrating! ! Have purchased two cars from Bernardi am looking for a new car and will not be shopping at Bernardi. ! Have purchased two cars from Bernardi am looking for a new car and will not be shopping at Bernardi. More

Bernardi Honda didn’t know I had extended Warrenty and when I mention it, was still charged $100 as deductible but was never given a $ amount other than what it would cost for diagnostics as manufacturers when I mention it, was still charged $100 as deductible but was never given a $ amount other than what it would cost for diagnostics as manufacturers Warrenty had expired. Sliding passenger door is still malfunctioning. First part was replaced second day as a part had to be ordered, 1st one didn’t solve it and now waiting for 2nd part ordered on day two, latch, but no ETA was given. Also had to call to check status the second day twice, was expecting a call on where things stand by noon but nothing. Beyond oil changes, I’m unsure Bernardi is the right dealership for any other service. More

Asked if Bernardi wanted to purchase my CRV that was brought in for recall repair, Rysn said he would check with salesm I asked again when I was told it was ready. When I came to pick it up, car had no brought in for recall repair, Rysn said he would check with salesm I asked again when I was told it was ready. When I came to pick it up, car had not gone to sales dept to see if Bernardi was interested. I was asked if I wanted to walk over to sales then - while my ride there was waiting and it was rush hour. No thanks,Car Max made me a nice offer so they got the CRV. Not good customer service, Bernardi. More